Bertera Nissan

Excellent Sales Representative I purchased a preowned Nissan Sentra from the Sales Rep, Victor Febo. Victor demonstrated a high level of experience and compassion to me as a cu I purchased a preowned Nissan Sentra from the Sales Rep, Victor Febo. Victor demonstrated a high level of experience and compassion to me as a customer. His personality and attitude is what you would hope to receive when purchasing a vehicle. He was very knowledgeable of the Nissan line and was a joy to speak with. We consider him a friend. I would highly recommend this dealership, not just Victor but everyone was very helpful and considerate of our time and experience. More

Do not bother with this dealership While just about ready to finalize a sale was told that they could not work with my pre approved loan. They insisted that I reapply, go through an ent While just about ready to finalize a sale was told that they could not work with my pre approved loan. They insisted that I reapply, go through an entire credit check and do an indirect lend with the same exact credit union that I was pre approved with! The finance person was incapable of social interaction and was a real rude person, with his cut off finger gloves and all. The whole experience felt wrong from the start. Cost their selves a sale! felt real good about walking out. Reapply for a loan I already have? I think not, rep from credit union had never heard of such a thing, she was on phone during the whole process. They refused to talk to her. Good luck boys. More

worst dealer ship around. they lie too try and get the sale .its like there doing you a favor selling you .car.i would never ever go back. sales men could care less. they lie too try and get the sale .its like there doing you a favor selling you .car.i would never ever go back. sales men could care less. More

Drove almost 2hrs to get here very poor C/S wouldn't ever RT Worse customer service ever! Drove 2hrs to get here no eye contact from manager who looked vey angry and couldn't be bothered. I felt very uncomfortab Worse customer service ever! Drove 2hrs to get here no eye contact from manager who looked vey angry and couldn't be bothered. I felt very uncomfortable would never ever recommend or return to this place More

They got me in a better car than I was ever expecting! My 2008 Nissan Rogue had died due to a bunch of issues. I was upside down in a loan now for a car that didn't work. I by chance had my car towed to Be My 2008 Nissan Rogue had died due to a bunch of issues. I was upside down in a loan now for a car that didn't work. I by chance had my car towed to Bertera because of the issues my car was having and it needed to be at a dealership. When I got there I had informed them that I would rather not fix my car and try to get into a new one. While I was expecting a downgrade because of my budget and current situation, these men somehow got me in a newer bigger vehicle within my price range, they also extended the warranty to 100,000 miles. They went out of their way for me and my family to make sure I had a reliable vehicle. I worked wit Jim and Amir and I feel like they were my car angels! More

NP nonsense! August 10th was my first time doing business with this establishment. It started off with a phone call to Ted Simons. I told him I was interested in l August 10th was my first time doing business with this establishment. It started off with a phone call to Ted Simons. I told him I was interested in leasing, the type of vehicle I wanted, and the price range I wanted. When I arrived at the dealership, he had the car all set and ready for me to test drive! After test driving the car for an adequate amount of time, we sat and talked and quickly came to an agreement on a down payment and monthly payment that I was satisfied with. My experience was hassle-free and painless! Everything that needed to be done with the registry and insurance was done for me. I would definitely recommend this place and Ted to anyone who asks! Thanks Bertera! I love my new Nissan Rogue!! More

Excellent sales I bought a new car from Bertera Nissan and I had excellent service experience . This was my third car I have bought there. I would recommend to talk t I bought a new car from Bertera Nissan and I had excellent service experience . This was my third car I have bought there. I would recommend to talk to Teddy and Jeson.They were awesome:) More

transmission installation I would like to let everyone know what a wonderful and professional dealership you have. My wife broke down in Worcester with our 2014 Nissan versa. I would like to let everyone know what a wonderful and professional dealership you have. My wife broke down in Worcester with our 2014 Nissan versa. I was informed by Bob in the service department that the transmission needed to be replaced. The whole situation was handled by Bob in the service area. He called me with an update everyday, he was beyond professional. I can not thank him enough for letting me know what was going on with my car. The car has been doing well because of the professional job that was done. The dealer that I purchased the car from was not in the least worried about me and my situation. Next time I purchase a car it will be with this dealership. Thanks a lot Bob for all you did. Sincerely Jim Kelley More

Terrible employees, don't believe the paid for reviews If I could rate it lower than one star I would. Awful, awful dealership. Cliff and Dennis in service are the worst dealer employees I have encounter If I could rate it lower than one star I would. Awful, awful dealership. Cliff and Dennis in service are the worst dealer employees I have encountered at any dealer. Vehicle went in for service under warrantee and they had the car for three weeks, never returned calls, lied about the replacement of the transmission, didn't arrange a loaner car, failed to fix the car in any way shape or form and then told me to come get it because they could not fix it. I had it towed to a Nissan dealership in NH and it took less that five minutes (LITERALLY!) for them to diagnose the issue as a transmission that had failed and are replacing it at no cost or bother--something Cliff and Dennis lied to me and stated that was already completed--yet no record of this exists in Nissan Corporate's records or in their own personal records which were given to me. Bottom line? The most incompetent group of people I have encountered in my 42 years. More