Bertera Nissan

The employees of the dealership were kind and knowledgeable. The waiting room was clean and the kids room was helpful. knowledgeable. The waiting room was clean and the kids room was helpful. More

Easy dropoff for service. Need better communication for work timeframe. work timeframe. More

Service center was great the second time first time a nightmare They never fixed the dent it paint or have inspection sticker but stated they did Had to complain to make them do job nightmare They never fixed the dent it paint or have inspection sticker but stated they did Had to complain to make them do job More

John the manager in service was excellent. Professional and knowledgeable. Person friendly. He gets a gold star. and knowledgeable. Person friendly. He gets a gold star. More

I had a 9am appointment for an oil change and tire rotation it took over 1 1/2 hours. Wasn't even busy but I had 2 danish that were awesome. rotation it took over 1 1/2 hours. Wasn't even busy but I had 2 danish that were awesome. More

Will never return to Bertera Nissan,Auburn. Promises not kept. This car a 2018 Rogue had key scratches on the paint and the glass was all scratched up. They buffed some of the paint scratches off and some l kept. This car a 2018 Rogue had key scratches on the paint and the glass was all scratched up. They buffed some of the paint scratches off and some left on the car.I showed 4 employees at Bertera those scratches before we left with the car. The glass also had key scratches on the windows.They stated when I brought the car in a company called "Philips Glass" would be called in to take care and replace the affected windows. When I brought the car in for my sticker the salesman made all kinds of excuses why they would not fix the glass. I am now driving around with my cars windows all scratched up. I paid over 20,000 dollars for this vehicle.Keep away from Bertera is my advice to anybody thinking of buying a vehicle. More

I would NOT recommend this dealership to anyone. I have been in the process of selling my vehicle. After uploading it on KBB with all features including vin number, multiple dealerships reached out with in been in the process of selling my vehicle. After uploading it on KBB with all features including vin number, multiple dealerships reached out with interest. I told each one that I would not be driving around everywhere to get a number for my car. I had all pictures and features uploaded and asked for their best offer, pending their final inspection. I was contacted by Bertera Nissan of Auburn. I told the gentleman in internet sales that I lived an hour away and was honest about my current highest offer. He told me that as long as everything was as stated online, he could “easily beat” that number. I drove there and they did a quick visual inspection. The vehicle is immaculate, never eaten or drank in even, better in person than pictures and no mechanical issues whatsoever. After an excessive wait, their games began with excuses of reasons that would have been known by the information with my listing online, such as the expired factory warranty and the vehicle originating in Canada. Again, this is all information that the salesman had access to before I drove there. I was even straight with him on the phone before agreeing to drive in and asked him not to waste my time because I had to bring my my one year old son with me. The offer they gave me was a joke. They had no respect for me and treat people poorly at this dealership. I would recommend taking your business to a different place, one that does not play games and treats people with respect. More

Don’t go to them if it your last day living these people a very messy unprofessional and cocky once they take 2500 bucks off your card no receipt no warranty and the contract say I took the car March 20 it’ a very messy unprofessional and cocky once they take 2500 bucks off your card no receipt no warranty and the contract say I took the car March 20 it’s April 12 I have no car but they have there mind to lie and tell me to call Capital one and tell them I have possession of the vehicle I don’t have won’t give me proof so I can bring to my bank to show I don’t have there car and now they told me I’m not getting my money back unless I sign tax papers for them because they can’t take a loss like that I’m the only one who took a loss here they took my money been dishonest from the beginning never gave me a receipt never going to not going to fix there wrong but it’s okay those men there won’t get no good luck stealing from people More

Excellent service! The perfect example of TEAMWORK. I will definitely do business with this company again. I never felt pressure to buy and Dwayne was very patient and knowledgeable. will definitely do business with this company again. I never felt pressure to buy and Dwayne was very patient and knowledgeable. More