Bertera Nissan
Auburn, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Dave was helpful, friendly, and made the car shopping experience easy. You don’t find many sales personnel like him. We appreciate what he had to offer us. Thanks Dave! experience easy. You don’t find many sales personnel like him. We appreciate what he had to offer us. Thanks Dave! More
They were amazing on my visit. I couldn’t be happier. I was impressed with the COVID procedures. Everything was done within a timely fashion. was impressed with the COVID procedures. Everything was done within a timely fashion. More
Great friendly service! This time I had John, and he was awesome. He made sure that I understood the service that I was getting and the warranty coverage that I paid for. Amir is phenomenal all aroend! awesome. He made sure that I understood the service that I was getting and the warranty coverage that I paid for. Amir is phenomenal all aroend! More
Charged me over $500 Were not able to do a state inspection because “they didn’t have anyone who could do it”. They supposedly changed my oil and rotated tires, but they did not reset the service in inspection because “they didn’t have anyone who could do it”. They supposedly changed my oil and rotated tires, but they did not reset the service indicator as it came on 3 days later, and my check engine light is now on. They claimed I needed over $2000 worth of front end work, I took it to another shop for a second opinion, and they laughed and told me I would not need said work for a considerable amount of time. More
I scheduled the service for the vehicle and they were ready when I showed up. However it is difficult to contact the service department. I was told I would get a status report the day I dropped it off wh ready when I showed up. However it is difficult to contact the service department. I was told I would get a status report the day I dropped it off when it was diagnosed. I did not get a call. I called the next day and left a message to call me back. I did not receive a call back. I got a call from service the next day More
The staff did a great job supporting and helping us through the process. They were always there to answer questions and look further into things for us. through the process. They were always there to answer questions and look further into things for us. More
I called to schedule an oil change and was told there were not any open appointments for two weeks. When I arrived, I was told the cost of everything would total over 500. I waited there for my car to be were not any open appointments for two weeks. When I arrived, I was told the cost of everything would total over 500. I waited there for my car to be serviced for 2 hours. After I received my receipt, I noticed that I was charged almost 300 just for labor on an oil change. This was not explained to me beforehand otherwise I would not have had it serviced there. Way to expensive. More
They found the problem and fixed it immediately! Did test drives until they were satisfied that there was no more noise whe the wheel was turned! Excellent! test drives until they were satisfied that there was no more noise whe the wheel was turned! Excellent! More
The repair seems to have fixed the problem. I just don’t understand why a 9am appointment had them finish at 12noon. Why did it take so long??? understand why a 9am appointment had them finish at 12noon. Why did it take so long??? More
Kyle Higgins was our salesman. He was absolutely awesome! Kylle was patient pleasant and efficient. No hard sell.. He even delivered the car. He said “I’m here for you” and he meant it. awesome! Kylle was patient pleasant and efficient. No hard sell.. He even delivered the car. He said “I’m here for you” and he meant it. More