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Bertera Chrysler Jeep Dodge Ram

West Springfield, MA

3.9
492 Reviews

539 Riverdale St.

West Springfield, MA

01089

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Showing 492 reviews

June 24, 2011

I was so unhappy with my car and did not think that I could get into a brand new car. I was treated and greeted by everyone, which made me feel great to be there. Customers, regardless of their credit a More

by AKentish
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Weslley
June 24, 2011

Working with Dan was a pleasure. He was very knowledgable about the vehicle. My wife and I were very comfortable talking with him as we did not feel the typical high pressure that comes with tr More

by mshebert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Scheehser
June 23, 2011

I was looking for a new vehicle and found one at Bertera. Tom took the time to show me a number of vehicles until I found the right one for me. Cynthia handled all the paperwork quickly and efficiently. Ever More

by cd43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom and Cynthia
June 22, 2011

Everyone I dealt with at Bertera was very friendly and efficient. Chris W who sold me my car was outstanding: low-key, low-pressure, honest and knowledgeable. He was very accomodating and got all the pape More

by guyett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wesley
June 14, 2011

Lie, cheat and steal -- that's what this company considers good business practices. I paid for a complete brake inspection and was told there was nothing wrong. When I took the car to a second mec More

by probichaud475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Menke
Jun 30, 2011 -

Bertera Chrysler Jeep Dodge Ram responded

We thank you for responding to us and for letting us know more about your experience so we could look into the matter further. To review, you came in with a coupon to have your vehicle's brakes inspected. We found the rear brake drums to be out of adjustment. While we did not “refuse” to do anything, we did indeed tell you that your front rotors and pads did not need replacing and were functioning safely. While we would have been happy to replace these items at request, we cannot in good faith state that this service would be necessary. We understand that another independent service provider was more than happy to do this work for you. Thank you for the time and feedback.

May 25, 2011

I had received a letter in the mail about a pre-approval so I decided to stop by Bertera and see what they had. I went to Bertera with the intention of just shopping around. I was greeted with such enthusia More

by GlendaOrtiz88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Acevedo,Mark Young, Kevin
May 23, 2011

A shout out to Dave and Cathy in service. You have been servicing my car since I bought it 2 years ago. Went to a jiffy lube two changes ago. Tried to sell us on crap we didn't want. Left grease in our car More

by PaleNymbus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Cathy James
May 12, 2011

I want to say thank you to Lisa at bertera for helping me with my Jeep. I came in for an oil change right before a long road trip home. The service department was completely booked for the day but Lisa wen More

by jeepnut4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
May 12, 2011

Very professional. I was impressed with everything about this dealership. They worked very hard to get me the vehicle I wanted at the price I could afford! The salesperson worked closely with the credit man More

by claytonh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Palgi
May 09, 2011

We were nervous when we came in to Bertera. We have had several bad experinces with dealers saying they could help us finance a car only to be told they can not help us or that we need to buy car that won More

by RoxSox7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris