Bertera Chrysler Jeep Dodge Ram

I am extremely happy with my purchase of a 2011 Jeep Compass through Bertera of West Springfield. Chris, along with Cynthia were very pleasant to work with and I look forward to purchasing cars from th Compass through Bertera of West Springfield. Chris, along with Cynthia were very pleasant to work with and I look forward to purchasing cars from there in the future. Thank you so much, Bertera! :) More

THANK YOU CHRIS.... YOU ARE A WONDERFUL SALESPERSON..I WOULD DO IT ALL OVER WITH YOU AND AUBREY ANYTIME.. i would recommend you two to all my friends... WOULD DO IT ALL OVER WITH YOU AND AUBREY ANYTIME.. i would recommend you two to all my friends... More

Mike was a pleasure to work with in buying my new Jeep Liberty. I had a pretty good idea of what I wanted, and didn't want to make many compromises. He had the car I wanted, in the color I wanted, with Liberty. I had a pretty good idea of what I wanted, and didn't want to make many compromises. He had the car I wanted, in the color I wanted, with the trim I wanted in less than a day. I needed the car registered and insured immediately, which he accomplished without complaint. More

I arrived at the dealer having done my homework, with an internet offer in hand. The reception was friendly and Dan came over to meet me right away. He was serious and faue. I had a good experience. internet offer in hand. The reception was friendly and Dan came over to meet me right away. He was serious and faue. I had a good experience. More

6 months ago in June we purchased a Lexus IS250 for approximately 28k. Rolling over 1700 from a previous vehical aputting an additional 5k down to make payments in the range i wanted. Returned to deale approximately 28k. Rolling over 1700 from a previous vehical aputting an additional 5k down to make payments in the range i wanted. Returned to dealership to purchase a Lexus 470 or a RX 350. We went to the same salesman as we made the first purchased from. When he returned from the sales manager with an offer on the vehical, they offered 7k less than the original amount I paid for the vehical. Needles to say I was taken back at the lack of effort put into assesing the proper value for this vehical.We negotiated for a period of time and when it came down to attempting to make the deal, there was a $500 difference from where we needed to be. We walked away after being made to feel that we were not offered a fair price for the vehical when we first purchased it. Looking back on it I feel that we were treated more unfairly when we tried to trade the vehical in and make a substantailly larger purchase. I want you to know that i did purchase not only 1 vehical but 3 in total at a different dealership, whom also deals in luxury car sales. So the long and short of it is you lost 77k worth of vehical sales on a $500 negotiating point. The trade in value i was given for my IS250 was 5k more than the offer you insulted us with. I do not have any issues with our salesman, Mike, whom was very professional and courteous. The sales manager should probably spend a little more time researching deals that are brought to him, especially when a luxury car sale is pending.You had the Lexus RX350, Chevy Avalanche and Ford Explorer at your dealership and would have been able to close the sale had the short sightedness of individuals in charge of making sales for your dealership. More

I had to get a new car for my family and it was a stressful time for my son had just lost his car in an accident. This presented the opportunity to purchase a new car for myself and I'm very happy th stressful time for my son had just lost his car in an accident. This presented the opportunity to purchase a new car for myself and I'm very happy that Christopher helped me in looking for new cars. I'm satisfied with my new 2011 Chrysler 200. It's a beautiful car and now my son wants to get a new car from Bertera as well. The reps have amazing service and such great personalities and a good grasp of the cars and their knowledge. More

Everyone at the dealership worked as a team. Never felt pressured and believe everyone was sincerely interested in our satisfaction. We bought 2 new 2012 Jeep Liberty Sport vehicles. Very satisfied all t pressured and believe everyone was sincerely interested in our satisfaction. We bought 2 new 2012 Jeep Liberty Sport vehicles. Very satisfied all the way around. More

I felt that my saleman did his job by informing and I felt that my saleman did his job by informing and educating me about the cars that was on the lot and better help me make a confident descison. I felt that my saleman did his job by informing and educating me about the cars that was on the lot and better help me make a confident descison. More

Let me tell you; the first time I went to this Let me tell you; the first time I went to this dealership, I was not very impressed. This time however was very different. Mike Kuzdzal was very pro Let me tell you; the first time I went to this dealership, I was not very impressed. This time however was very different. Mike Kuzdzal was very professional and helpful. He did a fantastic job getting me a vehical that I am happy with. he should be commended and, at the very least, given a raise. More

I went there looking for a specific 4 x 4 truck. Darrly Wilson found my perfect truck. And Audry, I cannot remember his last name...sorry, closed the deal with his friendly financial service. When I went t Wilson found my perfect truck. And Audry, I cannot remember his last name...sorry, closed the deal with his friendly financial service. When I went to pick my truck up, it was looking FANTASTIC !!!!!!! If you need a car or truck go see Beterra Dodge in West Sprinfield. Other dealers could not help me close a deal but they did !!!!!! very satisfied, John W. Noble Sr More