Bertera Chrysler Jeep Dodge Ram

All the positive reviews for the service operation convinced me to drive an hour to use Bertera to repair my Jeep. It was an unhappy experience. Here is the text of the letter I wrote afterward. convinced me to drive an hour to use Bertera to repair my Jeep. It was an unhappy experience. Here is the text of the letter I wrote afterward. November 14, 2011 Attention: Service Manager James Marinaccio Bertera Auto 539 Riverdale Street West Springfield MA 01089 Dear Mr. Marinaccio, I hope you can straighten out the following situation. On September 28 my son and I drove an hour to your service department because of its high ratings on the Internet. We dealt with Dave French, who diagnosed and then agreed that the navigation system of my son’s 2007 Compass needed to be replaced. Two weeks later we had not heard from Mr. French. It seems he doesn’t check his email, even though it is printed on the business card, and thus had not responded to our request for an update on whether the ordered parts had arrived. It turns out that the parts had arrived but we had not been contacted. When my son went to Springfield in October to have the navigation system replaced, Mr. French discovered that the part which had arrived two weeks before was incorrect and needed to be returned, thus making this trip a needless waste of time and gas. However, Mr. French convinced my son that he should nevertheless pay for and take the Mopar accessory we had also ordered to connect an MP3 player to the system. Given these circumstances, I was glad to see that we were charged $20 to affix license plates to the vehicle. We finally went to another Jeep dealer where the navigation system was replaced without incident. There we were told that the MP3 connector was also incorrect. I am returning it herewith, including the receipt. I expect to have full credit of $138 plus tax returned to the credit card which is on the receipt, or a check for that amount sent to me at the address below. Feel free to communicate with me via email or phone. Thank you in advance for your help. Steven Katten We finally got our money back after much conversation, but the dealership kept 15 percent, which is part of its "policy." Nice policy. Anyhow, beware, and hopefully your experience will be better than ours. More

I had a wonderful experience. The whole team was helpful. I didn't feel pressured to buy anything and I feel they worked hard to provide me with quality service. I didn't feel pressured to buy anything and I feel they worked hard to provide me with quality service. More

I was immediately greeted when I entered the dealership. I spoke with Gabriel who referred me to Darryl. Both were very friendly and it made it easier to buy a car from them. Aubrey did the paperwork for I spoke with Gabriel who referred me to Darryl. Both were very friendly and it made it easier to buy a car from them. Aubrey did the paperwork for me, that was changed a couple of times. He was great about that. More

Igor is a very good salesman. He was friendly and pleasant to work with. He was very helpful with our selection of a new vehicle. He was not pushy and made this buying experience very pleasant. pleasant to work with. He was very helpful with our selection of a new vehicle. He was not pushy and made this buying experience very pleasant. More

The minute i walked in i was greeted by everyone..customer service was amazing and so was the salesman. I will definatly tell my friends and family about my amazing experience and where to everyone..customer service was amazing and so was the salesman. I will definatly tell my friends and family about my amazing experience and where to go if they are looking for a car! More

Everyone was very friendly and patient!I drove home with a beautiful Rav4, this dealership worked with us with what WE wanted not what they wanted.. My only suggestion is to call the dealership directly and a beautiful Rav4, this dealership worked with us with what WE wanted not what they wanted.. My only suggestion is to call the dealership directly and ask or Mike Kruzdal, deal with your sales rep directly..the internet team dosn't commuicate well. I had multiple phone calls from different people who didn't know I had already talked to someone!! They also called to confirm the car i was interested in was there..i made an appointment and when i drove the hour to get their my appointment wasn't written down and the car sold the day before! Even though they called me that morning!! So just call talk to Mike and let him take care of you!!!! You wont be disappointed. More

I received a flyer from this dealer regarding purchasing I received a flyer from this dealer regarding purchasing a new vehicle. Christopher Wesley communicated with me immediately and was very informativ I received a flyer from this dealer regarding purchasing a new vehicle. Christopher Wesley communicated with me immediately and was very informative before I arrived. Although he was working with another customer when I went to Bertera, he greated me and immediately referred me to Darryl Wilson who helped me with my purchase. I did not think that I would be approved to trade in my previous vehicle and actually purchase a new one at this time. Not only did I get a new 2012 Chrysler 200, which I love very much, I was able to take it home the same day and it was Saturday afternoon when I arrived. Everyone was very friendly and helpful. Even the individuals who were not helping me knew me by name and were also very friendly. Lastly, I went there with my requirements in regards to the payments that would be acceptable and affordable for me. Right away I was shown what vehicles that would work for me and was was extremely happy with the result. I will definately recommend this dealership to any individuals that are looking to purchase a vehicle. I thank you all very much!!!!! HAPPY HOLIDAYS TO EVERYONE AND MERRY CHRISTMAS TO ME!!!! More

We had a very nice, relaxed experience at Bertera Dodge. I went in not really sure if I wanted a Charger and was shown all the facts for me to make a determination of which model best suited my family. I went in not really sure if I wanted a Charger and was shown all the facts for me to make a determination of which model best suited my family. More

When I came into this dealership, I already knew the car I wanted, and had done the homework on the numbers. I had two cars to trade in and wanted.a fair value for them. I was told that they would be Ble to I wanted, and had done the homework on the numbers. I had two cars to trade in and wanted.a fair value for them. I was told that they would be Ble to get the exact car I wanted, which they did. I was given a fair price for my trades and felt the end deal was OK. I thi k I may have made out better if the car had already been on their lot. Not many people shop for a convertible in December in New England. The salesman was friendly, not at all pushy, and willing to deal. Time and time again I hear from the dealerships in my area that they want to keep our business local, and they just do not deal! I have had the opportunity to shop in years past with my husband, who was an excellent car shopper. This is the second car we have purchased from Berterra, and I would not hesitate to return. The hour and a half ride was well worth the value and service that I received. Igor was more than helpful, and able to get the exact car that I had been looking for! I will tell everyone who is looking for a car to check this dealership out, I am extremely happy with my purchase. Lynne O'Connell More

I went to this dealership to purchase a 2012 Jeep Wrangler Sahara... Igor Palgi was my sales person and although I went to this dealership because one of his previous customers referred me to him di Wrangler Sahara... Igor Palgi was my sales person and although I went to this dealership because one of his previous customers referred me to him directly, when I stepped onto the lot, he happened to be the person who came out to greet me. Igor listened to exactly what I was looking for and although they did not have the particular vehicle in stock, he did not try to sell me something I didn't want and instead advised me to factory order my new vehicle. Igor kept me posted throughout the transaction and if promised he'd call me by a certain time of the day, he always came through with his word. Once my vehicle was delivered to the dealership, Igor had me come in and meet with Cynthia Hester who handled the financing. She was very professional and was able to get me a great deal. She was very thorough in going over all of the paperwork and made sure I understood how everything worked (warranties, payments etc..) These 2 professionals exceeded my expectations as I've had negative experiences in the past with other dealerships. I would highly recommend everyone I know who is interested in working with this team. This is the car that I've wanted for quite a while and they assisted in making my dream come true! Thank you so much for making this purchase a special one! Justo Sepulveda More