
Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
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This is a TERRIFIC dealership!!!!! I have bought 3 new Jeep Wranglers here as well as having them serviced here. I cannot give them enough accolades!! Marlon Crenshaw in Sales, Gabe the GM, Kathy Bryan Jeep Wranglers here as well as having them serviced here. I cannot give them enough accolades!! Marlon Crenshaw in Sales, Gabe the GM, Kathy Bryan and the other members of the service staff, and Cynthia in Finance are GREAT:) Over the past 4 years, the servicing has been PERFECT. Marlon and the sales team have always listened to and met my product and financing needs. I got the exact vehicle I wanted. They are a friendly, "will help you" team. I am completely satisfied everytime I leave there!!!! Thank you sooooo much!!!!! Steve Comkowycz More
Everyone is very friendly but the Dealership is chaotic. I would have liked to see a purchasing checklist so that we could follow from beginning to end. I would have liked to see a purchasing checklist so that we could follow from beginning to end. More
I was looking online for a new vehicle because I couldn't afford the payments on my current truck. I always wanted a Jeep Wrangler, and I went down to look around. 3 hours later I drove away in the car I've afford the payments on my current truck. I always wanted a Jeep Wrangler, and I went down to look around. 3 hours later I drove away in the car I've always wanted, with payments that were within my range (no easy task, considering I'd only had my truck for less than 2 years and still owed significantly more than it was worth. The purchase was quick and painless, and I would recommend this dealership to anyone. My salesperson Darryl is a superstar - he didn't try to put me in a vehicle I didn't want, and didn't try to pressure me to pay more than I said I could manage. A+! More
Chris was very helpful and friendly, approaching us within minutes of our arrival on the lot. He was knowledgable and enthusiastic, yet not overbearing during our quest for a new Jeep. He also knew wh within minutes of our arrival on the lot. He was knowledgable and enthusiastic, yet not overbearing during our quest for a new Jeep. He also knew when to consult with his sales manager during the negotiation process, and in the end, I believe we arrived at a fair price. Buying a new vehicle can be exciting, but at the same time is quite stressful and even overwhelming. Chris was instrumental in making the entire process not only bearable, but actually an enjoyable experience. More
Awesome customer service, we were treated like family. Everyone was very kind, and caring. we were not kept waiting, nor were we ignored. everyone was great. Everyone was very kind, and caring. we were not kept waiting, nor were we ignored. everyone was great. More
This is the 3rd car bought from Bertera, 2nd from Monty. We went back specifically to see Monty. Monty knew exactly what we were looking for in an SUV, and pointed us in the right direction. We got into o We went back specifically to see Monty. Monty knew exactly what we were looking for in an SUV, and pointed us in the right direction. We got into our new Durango quickly, easily and love it! More
Went to Bertera when other dealership would not negotiate. I purchased a 2012 Jeep Compass Latitude. This is my 15 th Jeep. LOVE the redesigned vehicle. Rides much better than last and vehicle negotiate. I purchased a 2012 Jeep Compass Latitude. This is my 15 th Jeep. LOVE the redesigned vehicle. Rides much better than last and vehicle has many more features. Bertera gave me a fair deal and very fair, great price on my trade. More
Igor was a pleasure to deal with - very upfront and knowledgeable. I got a fantastic price (I drove an over an hour to buy from this dealer). They did not hard sell me on options, extended warranties knowledgeable. I got a fantastic price (I drove an over an hour to buy from this dealer). They did not hard sell me on options, extended warranties, etc which I appreciated. More
Great expierence overall. Bought brand new Jeep Patriot Limited. Happy with choice of cars. The only negative was that I wish t dealership had more choices of the car I purchased. There was only 1 color op Limited. Happy with choice of cars. The only negative was that I wish t dealership had more choices of the car I purchased. There was only 1 color option. More
Our salesman, Juan, is a young man who is friendly, courteous, and willing to work with us in getting the purchase of a newer used jeep. He did an awesome job and we were very satisfied with the whole courteous, and willing to work with us in getting the purchase of a newer used jeep. He did an awesome job and we were very satisfied with the whole experience at the dealership. Cynthia in the finance department was professional, and courteous. Great experience and would definitely go back there to purchase another vehicle. More