
Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
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chris was excalent he knew what we was looking for.the only problem which was not made clear to us is when with aubri we did not understand why we needed new plates, another gentalman came in and explaine only problem which was not made clear to us is when with aubri we did not understand why we needed new plates, another gentalman came in and explained it to us and we understood thank you marian jillson More
The salesman Andrew was great.The finance department was not.We were also very displeased with their policy of giving someone we spoke with the first time we went there some of the commission.We did not go not.We were also very displeased with their policy of giving someone we spoke with the first time we went there some of the commission.We did not go back and see that person for a reason.He was rude and shoved us out the door after just taking our name down.He did none of the footwork..Why should he get any commission from this sale? More
Juan is a great person to deal with. He's probably one of the nicest people you will ever meet. We bought a used Jeep from his company. He made it fun..that's right..FUN! I wish more people were like him. H the nicest people you will ever meet. We bought a used Jeep from his company. He made it fun..that's right..FUN! I wish more people were like him. His personality and manners made him a number one type of person. Would we like to deal with Juan again? IN A HEARTBEAT! A GREAT YOUNG MAN! (I say that because I'm a lot older) I believe and hope he will do extremely well in everything he attempts. He is that kind of individual. Thank You Juan! Bill and Kathy White, Greenfield, Ma. More
Oh Wow! I am so happy, with my 2008 Dodge Caliber, and I want to express my gratitude to Chris Wesley and Kyle for the fine job that they done. They were very professional and polite. Thank You so much! want to express my gratitude to Chris Wesley and Kyle for the fine job that they done. They were very professional and polite. Thank You so much! More
I ended up getting the van I wanted with the payment I wanted..although it did take a long time..I was happy to leave with my van the same day. Chris was great to work with. wanted..although it did take a long time..I was happy to leave with my van the same day. Chris was great to work with. More
I had a problem with my air conditioning system (blowing hot air). Called on a Friday, had appointment on following Monday. System thoroughly checked and leak discovered. Informed that necessary part was in hot air). Called on a Friday, had appointment on following Monday. System thoroughly checked and leak discovered. Informed that necessary part was in stock and would take approx. four hours to repair. I was informed that my warranty covered the repair and a rental vehicle was available (also covered). I was shuttled to the rental agency and was soon home. Approx. 3hrs. later I was called and informed my vehicle was ready.Decided to pick up the vehicle the next day. Told it would be safe and secure. Glad to report fridgid air has returned. I'm 62 yrs. and have been leary of 'Big Dealerships'. Must say that at all times the personell I came in contact with were extremely professional, curtious with good senses of humor. Made me feel like I was dealing with a 'trusted' neighborhood garage. More
Our experience at Bertera with Mr. Wesley was fabulous. He was personable,and helpful and willing to go to any length to get us what we were looking for. I would recommend this dealership, and Mr. Wesley t He was personable,and helpful and willing to go to any length to get us what we were looking for. I would recommend this dealership, and Mr. Wesley to anyone who is in the market for a car. More
Igor worked hard for me and got me the loan and was very happy to do so. No other dealer worked as hard or was as friendly as he was. He helped me to fill out the applications so that the bank would like happy to do so. No other dealer worked as hard or was as friendly as he was. He helped me to fill out the applications so that the bank would like them never lied or fudged anything just very honest. The best experience I have ever had with a dealer. I got the best price without having to get mean or upset. If you need a car go and talk to him ASAP!!! He is great, along with the rest of the staff!!! More
I would like to say that my overall experience with them was awesome ..my salesman John Dezalia was so nice and easy to talk to...all the other guys there were so pleasant as well so i thank them for mak was awesome ..my salesman John Dezalia was so nice and easy to talk to...all the other guys there were so pleasant as well so i thank them for making my car buying experience the best !!!! More
Bertera Chrysler Jeep Dodge once again exceeded my expectations. This is my fourth purchase w Bertera Chrysler and as usual I am confident that I got the best trade, and best price possible. If you expectations. This is my fourth purchase w Bertera Chrysler and as usual I am confident that I got the best trade, and best price possible. If you combine this with the friendly, no hassle experience and a genuine appreciation for my business, there is no need to look elsewhere! I highly recommend this dealership and have done so personally many times! More