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Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 492 reviews
June 03, 2012
Incident happen were I needed a car and fast. I serched the internet went around to a few dealership and was disappointed in service and approach. When I came across this dealership Its felt right from the the internet went around to a few dealership and was disappointed in service and approach. When I came across this dealership Its felt right from the start no pressure and great customer service from the start. I was please with not only the knowledge of the vechicle but the willingness to make sure Im making the right decision. I applaud the dealership for its incredible sales and support. It was a pleasure with today's outcome and look forward to years of business with them. Once again i wanna thank daniel for his kind and friendly support... More
by riverap
Employees Worked With
Daniel.L.Scheehser
May 28, 2012
Igor was excellent. I would recommend him to anyone looking to purchase a new car/suv/truck. He was very polite and professional. If you're looking to buy a new or used car go see Igor, you will recie looking to purchase a new car/suv/truck. He was very polite and professional. If you're looking to buy a new or used car go see Igor, you will recieve top notch service. More
by msgardn
Employees Worked With
Igor Palgi
May 25, 2012
I walked in with a target price of $300 a month and that is what I got. The car was exactly what I was looking for for my family. Dan S. was extremely helpful and knowledgeable about the vehicles I was look is what I got. The car was exactly what I was looking for for my family. Dan S. was extremely helpful and knowledgeable about the vehicles I was looking at and when I was asking questions he answered them quickly. More
by kat298a
Employees Worked With
Daniel L. Scheehser
May 24, 2012
The experince was okay, nothing special. I have had better experiences at other dealers but unfortunately they do not sell Jeeps. I would not disuade someone from going there but I would not go out of better experiences at other dealers but unfortunately they do not sell Jeeps. I would not disuade someone from going there but I would not go out of my way to recommend them. More
by mlimoges
May 23, 2012
It's my fifth experience with this dealership. Great dealership, very friendly and extremely professional employees, I will recommend Igor Palgi to everyone I know who planning to get a new or used car. dealership, very friendly and extremely professional employees, I will recommend Igor Palgi to everyone I know who planning to get a new or used car. Love you guys. Thanks. More
by rasimsabina
Employees Worked With
Igor Palgi
May 21, 2012
This was my first "New" car that I would be purchasing, so I made sure to check all my options and the Chrysler 200 made the cut. I shopped around at many different dealer locations, for all di purchasing, so I made sure to check all my options and the Chrysler 200 made the cut. I shopped around at many different dealer locations, for all different types of cars. None of the other dealers really cared that I had set price that I want to be at for a new car. Kyle and the other sales reps that helped me get my Chrysler in the right color and interior were a great help and I know I was a pain in the butt with the black interior. Since they had to swap out, to get the black interior that I oh so had to have. Thank you guys again, I love my new car and I am sure you'll be seeing me in there for an oil change soon enough. More
by marcialee21
May 21, 2012
Will report your dealership to the Better business bureau. Have already reported your business to my current finance company, for telling me it was ok to surrender my car for a new car. When in fact n bureau. Have already reported your business to my current finance company, for telling me it was ok to surrender my car for a new car. When in fact no information you gave was true. I will make it my personal point to let other people know about your dishonest business practices.In the future if you can not make a deal with a customer, then be honest. More
by sunnydale112
May 11, 2012
Let me start by saying I stopped by the dealership to look at a vehicle for a friend. I ended up buying the vehicle instead. (This is the second vehicle I purchased here). I worked with John Dezaila and look at a vehicle for a friend. I ended up buying the vehicle instead. (This is the second vehicle I purchased here). I worked with John Dezaila and he was absolutey wonderful. He was very pleasant and a pleasure to work with. There was a mechanical issue with the used vehicle I bought and it was taken care of with no questions. On the negative side, which I hate to bring up but I don't want anybody else to experience, is to make sure the vehicle is fully inspected before purchasing. I have a 16 year old driving my vehicle and the issue with my vehicle was a safety issue which could have caused my child to get into an accident. I understand that used vehicles may have problems, but when the vehicle didn't pass inspection due to a safety issue, I was not confident that the service department did their part in making sure the vehicle was safe. Also, the vehicle was supposed to be detailed before I picked it up, and it was not. That was disappointing because you kind of expect that when purchasing a new or new to you car. Overall the experience was mediocre but I would recommend the dealership to others and I would buy another vehicle there. I love my truck. I would just advise anybody going there to be very insistent on making sure things are done the way they should be for the safety of you and everybody on the road. And if you do decide to shop at Bertera Chrysler Jeep Dodge, make sure to ask for John Dezalia. More
by dixie210
May 11, 2012
I was stranded on the road after the throttle system light on my 2005 Jeep Liberty Diesel began flashing on a trip from Belle Mead, N.J. to Brimfield, Mass. After calling a number of dealers who were e light on my 2005 Jeep Liberty Diesel began flashing on a trip from Belle Mead, N.J. to Brimfield, Mass. After calling a number of dealers who were either located too far from my location or were unable to assure me of their ability to repair the vehicle, I contacted Bertera in the Hartford area and was told to call their "sister" dealership in Springfield. I spoke with Kathy Bryan who assured me they were equipped to handle the problem and there were motels on the highway strip on which they were located. I had my vehicle towed to their location and on the following day I asked if they had a loaner car and Kathy told me that they could have Enterprise car rental pick me up and I would be charged at their cost $30 a day rate. I rented the car and went about my business and within a few hours Kathy called me with the "good news" that the car had been repaired. I am so grateful for this dealership's overall courteous and professional service, particularly the sensitive help from beginning to end from their service representative Kathy Bryan who made me feel as comfortable as possible in what can be the most disconcerting circumstance. More
by Ron Horowitz
Employees Worked With
Kathy Bryan
May 09, 2012
It was an absolute pleasure working with Danny! He offered us a great vehicle at an offer we couldn't refuse. He was extremely patient and very accomodating. I will certainly recommend his services to offered us a great vehicle at an offer we couldn't refuse. He was extremely patient and very accomodating. I will certainly recommend his services to people I know...I already have :-) More
by wilsonaja06
