Bertera Chrysler Jeep Dodge Ram

My husband and I traveled from the Berkshires to see some of the used Dodge Rams on the lot. Chris immediately came out to help us asking questions about what specifically we were looking for. We told him we of the used Dodge Rams on the lot. Chris immediately came out to help us asking questions about what specifically we were looking for. We told him we were looking at regular cab 4.7 to 5.7 liter ... It would be a work truck so nothing fancy. Chris showed us what was on the lot then informed us he could build a truck from scratch for exactly what we wanted... He quoted us low $20s to mid $20s for the basic edition... We were already hesitant but decided to go to lunch to think things over... While at lunch Chris put together our basic edition... On our return he informed us it would be $27000.00... Way out of our comfort zone. Chris seemed flustered.. Asked what we wanted to pay per month.. My husband responded honestly saying $250/month. Chris grabbed all of his papers, said I don't want to waste your time and I don't want you to waste mine either... Got up grabbed the sales manager and left us. I felt so insulted by Chris' actions. Perhaps we are naive to think we can get a truck for $250/month but as a Sales representative in any retail setting you stay with your customer and you do your best to make them happy. It is incredibly unprofessional to lose your patience and storm out of a room where your potential clients are seated. Chris handed us off to someone else, he in no way tried to work with us or even to help us understand how $250/month is unrealistic. We took our business to Balise where they were more than helpful and extremely willing to help us keep our budget where we wanted. We will never return to Bertera or recommend it even to an enemy. It was absurd to see all of the great comments on the wall and have such an awful 5 hrs of "wasted" time. More

going back in the summer for another car.Chris made my visit one i will not forget.he is very professional and so are the rest of the staff. visit one i will not forget.he is very professional and so are the rest of the staff. More

As soon as I walked onto the lot, I knew I was going to find the exact car I wanted. Andrew came running up to my grandparents and I as soon as he spotted us looking around. He seemed to know exactly what find the exact car I wanted. Andrew came running up to my grandparents and I as soon as he spotted us looking around. He seemed to know exactly what I wanted without me having to even go into much detail. Hands down, Andrew is the sweetest and most thoughtful salesperson I have ever worked with. He knows what he is talking about and truly shows that he cares about the products and your interests. He made buying my first car very enjoyable and very easy ! I strongly encourage any and everyone to go to the dealership and ask for Andrew, you will not regret it. I am now the proud owner of a 2012 mazda, 6 all thanks to Andrew. Thank you Bertera! More

My husband and I bought our 1st new car. Andrew really made us feel very comfortable and answered every question, even "silly ones", with perfessionalism. Thank you! made us feel very comfortable and answered every question, even "silly ones", with perfessionalism. Thank you! More

Our experience here was wonderful. As soon as we walked in everyone was so friendly. We were working with Daniel, who was friendly, helpful, thorough, yet worked quickly which was much appreciated. He made in everyone was so friendly. We were working with Daniel, who was friendly, helpful, thorough, yet worked quickly which was much appreciated. He made everything run as smoothly as possible and we were very happy upon leaving the dealership. More

great guy, real clear and easy to work with, not like other sales persons, lets you make a choice didnt make me feel like i had to choose a certain vehicle, helped me get the vehicle i wanted, and always other sales persons, lets you make a choice didnt make me feel like i had to choose a certain vehicle, helped me get the vehicle i wanted, and always kept in contact and was avalible 24/7 could call him at home at any time for any reason and he wouldnt mind answering any question or helping with any problem would recommend him to everyone looking for a car!! Thanks Mike! Adam, Marissa More

Overall good experience. The salesperson Dan Scheehser was excellent. He was able to get me what I wanted. I am very satisfied. I would recommend family and friends to visit this dealer. was excellent. He was able to get me what I wanted. I am very satisfied. I would recommend family and friends to visit this dealer. More

It is never easy for me to have my car serviced because of issues at home. Rachael and Christie have made my experience at the Bertera Chrysler service department very pleasant. They both are interested of issues at home. Rachael and Christie have made my experience at the Bertera Chrysler service department very pleasant. They both are interested in their customers, knowledgeable about their cars, very friendly and efficient. I actually look forward to seeing them again, although Rachael suggested it would be best if the visit were only for an oil change. Take good care of these employees. They are a tremendous asset to your business. More

Daniel was extremely helpful, he thoroughly explained all of the options we had in terms of financing and willing demonstrated the car features for both my wife and I. He worked very quickly to move the tra of the options we had in terms of financing and willing demonstrated the car features for both my wife and I. He worked very quickly to move the transaction along and he worked to get the car to us a day earlier than expected. Daniel and the other staff were extremely professional. We appreciated the friendliness, the politeness and respect shown to us by Daniel and every other staff person we encountered. More

I was introduced to Andrew by Keith LaFrance. Andrew did a great job, he was easy going and knowledgeable about the questions I had concerning a new Ram 1500. The entire process was very professional making a great job, he was easy going and knowledgeable about the questions I had concerning a new Ram 1500. The entire process was very professional making the sale an enjoyable experience. More