Bertera Chrysler Jeep Dodge Ram

Great service continues to impress me. After the sudden passing of my husband, I found I needed to sell at least one of my two jeeps to lower my monthly bills. I did not want to part with e After the sudden passing of my husband, I found I needed to sell at least one of my two jeeps to lower my monthly bills. I did not want to part with either as I truly enjoyed my jeeps. Surprised at the generous quotes for my vehicles I found I could use both to purchase a new vehicle, lower my payments and still receive cash to pay off some bills making things more manageable. I owe this positive experience to salesman Roberto who greeted me immediately when I entered the lot and helped me even when it was clear that it would not ultimately result in a sale. Roberto helped make the entire process very smooth by connecting me to Keith at the Fiat location who would value my vehicles. I also need to add that Keith in the used car department was also most helpful. Since Roberto had assisted me so well during my original visit, I sought him out when things changed and I wanted to make a purchase. He had all the paperwork completed quickly and made sure I understood all the new features that were included in my car. Especially the electronics of the model. Roberto has also checked on me to confirm I am not having any problems or questions. A big WooHoo for Roberto., Satisfied customer K.Gates More

Great service It was a great experience simply for the options available and the service provided, Roberto did a great job! See you again soon! Thanks again! Wow It was a great experience simply for the options available and the service provided, Roberto did a great job! See you again soon! Thanks again! Wow More

Raz is the man We had been shopping for a different car for awhile. We could of bought a car anywhere. We just happened to be riding by and stopped quick. Raz our sa We had been shopping for a different car for awhile. We could of bought a car anywhere. We just happened to be riding by and stopped quick. Raz our salesman came out and we got talking he impressed me so much we bought a car from him. Like I said we could of bought a car anywhere but Raz sold us the car. Great guy More

Courteous and Professional I scheduled my visit to showroom a week in advance. On the day of my visit I was called about 30 minutes before my arrival by Igor Palgi my salesperso I scheduled my visit to showroom a week in advance. On the day of my visit I was called about 30 minutes before my arrival by Igor Palgi my salesperson to confirm I was coming. He met us at the showroom doorway and lead us in to a meeting room. He asked a few questions and immediately knew what we wanted, He showed us the vehicle on a large screen computer screen and then declared, "you must drive this car" and so we did. It was exactly what I was looking for. From that point on I knew I was in the right place. Igor was amazing, courteous, a gentlemen. The process was seamless. It took a little longer than I wanted only because i was transferring from another state. He explained everything about the process clearly and put us at ease. He knew I needed the vehicle to be ready for pickup by 10am and it was. Impeccable service! Thanks Igor More

2013 Jeep Grand Cherokee We purchased a Jeep that was not the best fit for me earlier in the year. Went back to the dealership and Bob helped find the GC that fit perfectly! We purchased a Jeep that was not the best fit for me earlier in the year. Went back to the dealership and Bob helped find the GC that fit perfectly! Thanks Bob! More

Simple and Clean Not much to say because this was easily the most simple and clean auto purchase I ever made. These guys were great. I'll go back. Not much to say because this was easily the most simple and clean auto purchase I ever made. These guys were great. I'll go back. More

Customer service Roberto was my point sales man when purchasing my new Jeep Compass. The entire experience was hassle free. He was knowledgable, personable and genuine Roberto was my point sales man when purchasing my new Jeep Compass. The entire experience was hassle free. He was knowledgable, personable and genuine. All qualities I appreciate with a new dealership. Overall I was highly satisfied with everyone's efforts at Bertera jeep More

Couldn't ask for a better buying experience My salesman, Brian was very helpful with buying my Jeep. Even while I was waiting he sat there talking with me like we were old friends. I will defini My salesman, Brian was very helpful with buying my Jeep. Even while I was waiting he sat there talking with me like we were old friends. I will definitely be going back to Bertera when I want to buy another vehicle. Thank you Brian for all your help. More

Awesome experience! Great buying experience! The salesperson walk me though every single detail about my new Jeep Grand Cherokee 2015! Any questions I had he would have Great buying experience! The salesperson walk me though every single detail about my new Jeep Grand Cherokee 2015! Any questions I had he would have answers. I didn't feel pressure like at others dealers I've been to, to buy a car. My husband also got his new car yesterday and he loves the car! We felt welcomed and they treated us very nice my salesperson was Roberto Martinez very nice guy and knows how what's he's talking about! Great experience overall :) More

The big letdown. I was out and about one day, just cruising dealerships in my area to see what was around for standard vehicles. It was really cold, and we walked arou I was out and about one day, just cruising dealerships in my area to see what was around for standard vehicles. It was really cold, and we walked around for a few minutes, and only one sales person came outside, the sales person I mostly dealt with, Darryl. Within minutes he had the list of cars they had on the lot, and they had the car I really wanted! So we drove it, decided to buy it. This was on a Saturday. I was coming from a lease, so I had to wait until Monday to find out if I could get the car. Monday came around, and yes, I could! I had to put more down than I wanted, but that was understandable and fine. Monday after work I went and signed the papers, and since it was almost 5:00 I said I would come back the next day to pick up the car. Tuesday I called, and I was good to go! However, when I showed up, I was unable to get the car because I had to wait for the bank funds to show up. However, NO ONE had explained this to me. I had just called and drove there for nothing. Still, it was not explained to me why I was waiting. Finally, I spoke with Chris in the finance dept who explained what was going on, on Wednesday, and got to pick up my car at the end of the week Thursday. Overall, I had a horrible experience. Everyone was nice, however it doesn't seem they work well. I could just be spoiled from my previous car sales experiences at Curry Honda, of which I've had plenty and were wonderful, but I would never recommend this dealership. one week later- car failed emissions. was lied to at the service center. Two weeks later- still unable to pass emissions. Dealer has been no help. Have to go to the "motorist assistance center" today to try and take care of it. HORRIBLE EXPERIENCE!!!!!! More