
Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
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Excellent Service and teamwork! We called Bertera's and spoke to Steve to confirm availabilty of a vehicle we were interested in. Steve walked right out to greet us the minute we ar We called Bertera's and spoke to Steve to confirm availabilty of a vehicle we were interested in. Steve walked right out to greet us the minute we arrived! He was very knowledgeable and professional but we were most impressed with how well he delivered on all of our requests! He went above and beyond to accommodate us! We were also impressed with the excellent team work here, many people working together to pull together this deal as efficiently as possible! Clearly, the management is excellent! Thank you to all of you at Berteras, definitely the best vehicle buying experience yet! We will highly recommend you to anyone looking for a vehicle to purchase. Tim and Heather More
Experience I am very disappointed, they don't keep their promises, they took advantage of my mother because she doesn't speak english and took her money, promisi I am very disappointed, they don't keep their promises, they took advantage of my mother because she doesn't speak english and took her money, promising that if anything happened they would give it back, which obviously wasn't true. The finance manager was a complete jerk to her and so were two of the sellers, one was Called Roberto Martinez, who in the end hung up on her face rudely because she wouldn't close the deal due to the poor service. I would not recommend this dealership to anyone. Worst experience of our lives. More
Easiest car purchase ever! Carl was great to deal with , responsed quickly to my questions and went out of his way to make me happy. Even got the car inspected for me so I didn' Carl was great to deal with , responsed quickly to my questions and went out of his way to make me happy. Even got the car inspected for me so I didn't have to! More
Another great experience! Chris Donah is great...this is my third purchase in as many years and Chris's expertise is second to none! A 5-star recommendation for sure! Chris Donah is great...this is my third purchase in as many years and Chris's expertise is second to none! A 5-star recommendation for sure! More
the salesman is Zach was very helpful very kind a very pleas Zach and the financing woman where out-standing helpful a very great experience kind considerate in many ways than one very priests will be happy to r Zach and the financing woman where out-standing helpful a very great experience kind considerate in many ways than one very priests will be happy to recommend to all my friends More
Excellent From the monent my phone conversations began I was treated professionally. While in the showroom had an oportunity to observe many customer service From the monent my phone conversations began I was treated professionally. While in the showroom had an oportunity to observe many customer service reps. I was so pleased with the kindness , humor, patience , that all customers received. I dealt with Brain he was extremely helpful we worked together and I a purchased my awesome 2017 Grand Cherokee ... Thank you very much Barb More
Outstanding Customer Service My thanks to Brett for providing a very courteous and professional interaction. After receiving my initial estimate I requested any possible savings My thanks to Brett for providing a very courteous and professional interaction. After receiving my initial estimate I requested any possible savings that would lower the cost. Brett brought my request to the service manager , Ken Collazo who was able to make a very favorable adjustment to the original quote , thanks Ken. I won't hesitate to return to Bertera for any additional service as well as my next new vehicle purchase. More
New Truck From the moment I walked through the door I felt welcomed by the friendly & professional staff. The dealership was abnormally busy compared to other s From the moment I walked through the door I felt welcomed by the friendly & professional staff. The dealership was abnormally busy compared to other stores I've shopped & now I understand why . Their price and selection was amazing & the new store they are building is beautiful , I can't wait to see it completed !!!! Customer for life More
Well done I knew what I wanted and knew what I wanted to pay. They helped me with both and I am very happy with the service I got I knew what I wanted and knew what I wanted to pay. They helped me with both and I am very happy with the service I got More
Great experience! Walked in knowing what i wanted. I was helped right away and brought the jeep i wanted from the other lot down the street. Great service it was all qu Walked in knowing what i wanted. I was helped right away and brought the jeep i wanted from the other lot down the street. Great service it was all quick and everyone there was great! More