Bert Smith BMW

I arrived with a flat 'runflat" tire just minutes before the service department closed on a Friday evening. The few remaining service staff scrambled to see if they could find someone that could replace th the service department closed on a Friday evening. The few remaining service staff scrambled to see if they could find someone that could replace the tire so we could head home back to Orlando. Fortunately there was one person left in the shop that graciously stayed late to replace our tire. We are very thankful for the excellent service that went above and beyond. More

Natalie Swain is the best service adviser. She arranged for a loaner for me and provided prompt and excellent service for my 430i Convertible. Thank you very much! She arranged for a loaner for me and provided prompt and excellent service for my 430i Convertible. Thank you very much! More

Outstanding customer service. Great pricing. Gio was the Best. Buying process was seamless with immediate delivery to my home. Very impressed!! Great pricing. Gio was the Best. Buying process was seamless with immediate delivery to my home. Very impressed!! More

Great Customer Service! Alex got us in and out in a timely manner and the car was serviced and delivered as promised! Alex got us in and out in a timely manner and the car was serviced and delivered as promised! More

The service manager Alex is very knowledgeable and took care of the issues. They are accomodating with a loaner as the repair took longer than expected. Bert Smith does a great job. care of the issues. They are accomodating with a loaner as the repair took longer than expected. Bert Smith does a great job. More

I recently made my second car purchase from this dealership, and once again, I was thoroughly impressed with the excellent customer service Tyler, Michael, and Iwonda. From the moment I walked in, t dealership, and once again, I was thoroughly impressed with the excellent customer service Tyler, Michael, and Iwonda. From the moment I walked in, the staff was attentive, knowledgeable, and genuinely interested in helping me find the perfect vehicle. They made the entire process smooth and stress free, just like my first experience with them. I highly recommend Bert Smith to anyone looking for a reliable dealership with top-notch service. Thank you for making my car buying experience such a pleasant experience! More

Working with Bert Smith was straight forward without any of the usual dealership games. Leonardo was very knowledgeable about the different models and features and most of all - still rare among car sales g of the usual dealership games. Leonardo was very knowledgeable about the different models and features and most of all - still rare among car sales guys - understood that the vehicle was for my wife and fully focused on her needs and wishes. The only thing I had to to was the negotiations, which were straight forward without any of the annoying upselling schemes. Was the second vehicle I purchased at Bert Smith, will not be the last one. More

Personnel always professional and friendly. Good experience every time I get my car serviced. Natalie is exceptional service advisor. She is why I would buy my next car at Bert Smith. Good experience every time I get my car serviced. Natalie is exceptional service advisor. She is why I would buy my next car at Bert Smith. More

Good experience Everytime I I have been with them through 5 cars. They have always taken good care of me 5 cars. They have always taken good care of me More

I had a tire that was losing pressure. Natalie from Service ordered me a new tire,and arranged for it to be replaced on the same day. She and the dealership staff were very responsive to m Natalie from Service ordered me a new tire,and arranged for it to be replaced on the same day. She and the dealership staff were very responsive to my urgent need. Great first service experience for my new M2! More