Bert Smith BMW

The Service Department at Bert Smith BMW has gotten so much worse during the last 12 months. The service advisers have no customer service skills and are always so eager to get clients out of the door. Th much worse during the last 12 months. The service advisers have no customer service skills and are always so eager to get clients out of the door. The quality of the repair work is average at best. There is absolutely no care for customer relationships or satisfaction. Personally, I have taken my car in for the same problem multiple times and it still has not been fixed completely. On one occasion, the service assistant manager had the nerve to pull out the owner's manual out of my trunk and read two (2) pages to me as if I am a child. This service department is a very poor example of what BMW wants its customers to think of the brand. It is very disappointing, but they are the only BMW dealer in town. Maybe that is why they think they can treat their customers as if they do not matter. More

Amazing service! Sejad was professional and listened to all my questions and concerns and addressed them accordingly. He did not try to play good sales person bad manager with me and was very open and hone all my questions and concerns and addressed them accordingly. He did not try to play good sales person bad manager with me and was very open and honest what the price was without any haggling. I walked away with what I believe to be an amazing deal and an amazing experience! Thank you Sejad! More

We went into Bert Smith looking at 2008 and 2009 used 3 series, but we ended up with a 2011 for nearly the same price. Michael Ford was great, very upfront with our trade in, and the pricing of the new veh series, but we ended up with a 2011 for nearly the same price. Michael Ford was great, very upfront with our trade in, and the pricing of the new vehicle beat their competitors by thousands. There were no gimmicks and games with the math. I showed them the preapproval letter from my bank and they were able to beat it. On top of it all they treated our kids like their own and made sure they were happy while we completed the process. I will definitely be back for service or new vehicles in the future. I could only wish every dealership operated like them. More

Purchased a pre-owned BMW thru the internet and David Hampson was the guy that made everything nice and easy. Mr. Hampson worked with me on-line and had everything ready as promised as I arrived to take Hampson was the guy that made everything nice and easy. Mr. Hampson worked with me on-line and had everything ready as promised as I arrived to take my BMW home. Super experience. I also have had a great experience with the service department. Star is my advisor and will continue to go to Bert Smith to purchase from David and service from Star. More