Bert Smith BMW

Wait time for service to be completed was far too long for oil change and initial service visit. Original scheduled appointment time was moved back to later time two days prior to appointment. Assuming for oil change and initial service visit. Original scheduled appointment time was moved back to later time two days prior to appointment. Assuming they overbooked and took much longer than stated. More

excellent service from my service advisor Julian Aviles, speed of the service wank youas excellent. th speed of the service wank youas excellent. th More

The team was amazing. I was apprehensive about selling my car. They went out of their way to make me feel comfortable and find an appropriate price. Great experience overa I was apprehensive about selling my car. They went out of their way to make me feel comfortable and find an appropriate price. Great experience overall. Would highly recommend Bert Smith BMW! I will be back. More

Bert Smith is an excellent BMW dealer that puts their name on every transaction. I will be taking both of my BMW’s to Bert Smith for maintenance because they have proven that their mission is long term r name on every transaction. I will be taking both of my BMW’s to Bert Smith for maintenance because they have proven that their mission is long term relationships versus taking advantage of customers on a short term basis. More

I have been a satisfied Bert Smith BMW customer for over 15 years and still am. 15 years and still am. More

This is our 4th car purchased at Bert Smith BMW. Very easy to work with. Straight forward, no games. Will buy from them again! Very easy to work with. Straight forward, no games. Will buy from them again! More

The inventory at Bert Smith was very diverse, with all vehicles seeming to be in excellent condition. Originally went to check out a couple of specific suv's and ended up in an altogether different vehicl vehicles seeming to be in excellent condition. Originally went to check out a couple of specific suv's and ended up in an altogether different vehicle. The staff at Bert Smith were very warm, welcoming, and helpful. The buying process was painless for this educated consumer. The sales associate was very knowledgable about his products, his inventory, and the entire sales process. He and another gentleman really brought that midwestern warmth and sensibility to the table. The Financial Advisor was also very kind and knowledgable. She broke down the products in very thorough and easy to understand terms without being pushy. This was an enjoyable process and I Highly Recommend Bert Smith for your next vehicle purchace! More

Hanna was my Service Tech and she did an amazing job, along with the Crew in the Garage!! My old 2016 x5 is better than ever because I bought a service plan and Hanna was willing to contact the insurance along with the Crew in the Garage!! My old 2016 x5 is better than ever because I bought a service plan and Hanna was willing to contact the insurance company and work out the details. two and a half weeks later $5400 in work cost me $100 deductible and I didn't have to sweat a thing! Bert Smith BMW is my BMW dealer! More

I am normally very happy with this dealership. I made a service appointment to have my battery recharged or replaced. made it clear to the advisor that I needed it back at the end of the day. A I made a service appointment to have my battery recharged or replaced. made it clear to the advisor that I needed it back at the end of the day. As the afternoon wore on I was not notified. It was difficult to reach someone to get a status report. My car was not ready until 10:00 the next morning and then I had to wait 45 minutes for a ride-had I been told this was an issue I could have arranged a ride on my own. poor communication. More

Had easy communication over the phone to intimate the deal, finished up the same day at the dealership getting everything I asked for with no complaints. Garrett did a great job from start to finish. deal, finished up the same day at the dealership getting everything I asked for with no complaints. Garrett did a great job from start to finish. More