Bert Ogden Nissan

I am very happy with the great customer service provided by Cyndi Fontenot. Excellent employee who goes above and beyond her duties. I feel she is an important key at bert ogden and a big reason why i purch by Cyndi Fontenot. Excellent employee who goes above and beyond her duties. I feel she is an important key at bert ogden and a big reason why i purchased vehicle. Xavier Perez great salesman who goes out of his way for you. Financing Rick Guajardo very professional and polite. I am happy that although the begining i dealt with joe and benny who need a lot of practice on customer service i ended up working with a great group like cyndi, xavier, and rick who know and treat you with great customer service and professionalism. Thank you Cyndi and Xavier because i know how hard you worked to make sure i was happy! Thats is something people dont forget. More

These employees went beyond to ensure that I was getting a great deal and they really helped my first purchase be a positive and successful one. I am very happy with my new vehicle. They knew exactly what I a great deal and they really helped my first purchase be a positive and successful one. I am very happy with my new vehicle. They knew exactly what I was looking for and did everything possible to ensure I was happy with my purchase. More

In the end of the day i went home with a charcoal grey juke, but my families experience was terrifying. never in my life had i dealt with such a rude, defiant, repulsive, egotistical, man like JORGE SANCH juke, but my families experience was terrifying. never in my life had i dealt with such a rude, defiant, repulsive, egotistical, man like JORGE SANCHEZ, that man should be fired, no matter the situation a customer must not be ridiculed, and this man did just that. I was a hair close to taking a further dramatic step but i didn't only because my son was there who really wanted this car. This man needs to be fired, or properly dealt with, people like him make customers regret walking into those huge, glass doors. Yes i am happy that i was helped by other people who were very nice and understanding, but i'm serious when i say that i am not recommending bert ogden nissan to any of my friends or family until this man is dealt with. Rude, i literally have a different view of Bert Ogden, whoever is reading this if your a customer, avoid this man you wont miss him, if you are the owner fire him really you almost lost a valued customer and lost several to come. More

My girlfriend and I bought a Maxima from this dealership over a year ago. It has been a terrific car, we love it more now than when it was new. I have had no problems with the car, but I'm writing to tell y over a year ago. It has been a terrific car, we love it more now than when it was new. I have had no problems with the car, but I'm writing to tell you that your service department has an outstanding young man working there. His name is Romeo and I have been more than impressed with his knowledge and caring demeanor when I take the car in for service. It is hard in these times to find a person that actually listens and is concerned about our issues, but he has been a shining star for your dealership, and I wanted to commend him. Whether it is for an oil change, tire rotation, or discussing parts to upgrade the car's appearance, he has been there to help. He seems to be honestly concerned and has given us great advise and service that makes me feel like I'm your only customer. Just wanted you to know. I might add that the initial buying experience was as sincere and effortless. I was out of town and she was in McAllen, but the effort was smooth from the beginning. Thanks...see you at the next service interval. KA More

I bought my Nissan Juke color black a couple of weeks ago and my car came with some paint damages and some scratches. i was told if i set up an appointment that i could bring my car in to get that taken care and my car came with some paint damages and some scratches. i was told if i set up an appointment that i could bring my car in to get that taken care of. i had problems getting someone to take care of the paint damages and scratches on my car because of time. i was told it had to be brought in during the morning because my car had to be taken care of differently than other cars because it was a black car. it took me three tries to set up an appointment because there was never time for me at the dealership. finally i got a appointment set up on Friday around 1:30pm. when i came in i had a hard time because nobody had my appointment scheduled for me. so i came upon Francisco Torres we went out of his way to help me with my car when it wasnt his responsibility. i gladly appreciated all he did for me because my car was done in a few hours. and what i appreciated the most was that after my car came out of the shop not all the scratches were gone. but Francisco Torres went out of his way again to clean all the little scratches of my car himself. so this is why i give the rating i did above. because im thankful for all the help Torres did for me, my car looks way better than the day i bought it. More

I was in the market for a new car and decided to give Bert Ogden Nissan McAllen a try because I was so impressed with their prompt response to phone and internet inquiries. I guess I should have just lef Bert Ogden Nissan McAllen a try because I was so impressed with their prompt response to phone and internet inquiries. I guess I should have just left it at that. I was lied to and lured to the dealership by a salesperson who said my car was ready for me to pick up. He assured me my deal was backed by Mr. Vacker himself. Not even knowing who that was I went on the word of Chris and went to pick up my car. It was great up until the point when he drove me to a dark parking lot in back of the store to try to get me to take a cheaper car because the car that was nice, washed, and shiny up front, could not be sold to me because they were taking too big a loss. This is where it gets interesting. He told my husband he should have taken the deal the day before. He compared it to getting drunk, where you don't know what really happened and no finds out. We missed our opportunity and hence no deal. Be careful! I should have listened to a former employee who warned me of this practice of luring you in with promises too good to be true, only to waste your time and humiliate you. Why don't the managers do anything about this and this Mr. Vacker person. So beware of the deal that is too good to be true because it probably is and then they will get you there, bully you, pretend to be your best friend, send three or four people to talk to you, and get you to give up and take the crappy deal, oh and then laugh at you when your close to tears. Thanks Bert Ogden. More

First I would like to say thanks to Michael Castillo (customer service) and Chris Brown (salesman), they made my transition from my 2009 Nissan Sentra to my new 2011 Nissan Altima a smooth one. The Sal (customer service) and Chris Brown (salesman), they made my transition from my 2009 Nissan Sentra to my new 2011 Nissan Altima a smooth one. The Sales Manager also help me get me to a payment I could afford with little money down... they gave me far more for my trade-in than I expected. Thanks to all their hard work I am a proud owner of an Altima and I'm coming back in 2 yrs for a Nissan 370z. Thank You Ramon Garcia Jimenez II More

Mr. Mike Castillo was and continues to be such a help. He is always there to help as needed. Whatever the concern, once I contact him, it is quickly taken care. His customer service ways are truly an asset t is always there to help as needed. Whatever the concern, once I contact him, it is quickly taken care. His customer service ways are truly an asset to me. I certainly hope that the dealership regards also regards him in the same manner. Mr. Castillo is ready to serve, smiling and taking care of his customers. More

They will try and work with you on give you other suggestions depending on how much is your budget. Although, on my experience that I have a particular car that I want, they tried to work within my b suggestions depending on how much is your budget. Although, on my experience that I have a particular car that I want, they tried to work within my budget and at gave me the best deal possible plus all the added features I want in my new vehicle. More

miguel castillo went in and out of his way to make sure that we got exactly what we needed and put the extra effort that a stranger rarely puts for another stranger. he treated us like if he knew us foreve that we got exactly what we needed and put the extra effort that a stranger rarely puts for another stranger. he treated us like if he knew us forever, that was exceptional of him, selfless, and thus making himself a great person to deal with, which reflected on the dealership which at anytime i would recommend as the place to go deal with when needing a vehicle. More