Bert Ogden Nissan

Our experience at Bert Ogden Nissan was exceptional. Erick Gomez met us at our car with an attitude of respectful, caring service. Being "young" senior citizens (65), Erick was extremely patient and at Erick Gomez met us at our car with an attitude of respectful, caring service. Being "young" senior citizens (65), Erick was extremely patient and attentive. Every car we showed interest in, Erick would bring it around for us to drive. We probably drove 10 cars. He would quietly sit in the back seat, answer our questions and teach us how to use the technology on each car. Erick never rushed or pressured us, which we really appreciated. He always seemed to be sincerely enjoying his job which made it a very pleasant and positive experience for us. Erick was polished and professional. We dedided to buy one car. Then we had the pleasure of meeting Robert Dupoy in Finance. Another great experience.... Robert was superbly organized. He explained all the forms and made the tedious job of paperwork actually seeem like a bit of fun. He has a wonderful sense of humor and wit and smiled through the entire tedious process. It was fun watching him go through the mountain of paperwork, dealing with the technologhy(computer, printer, fax, shredder), rolling his chair from forms to different equipment....somewhat like watching a dance.... He was charming. As we waited for our car to be ready for our possession, we decided to go ahead and buy a second car. We notified Erick and started the process again. We were at the dealership for the entire day (9:30-6:00), but the day went quickly as we waited in the very well appointed and comfortable waiting area. Everyone we dealt with was courteous, friendly and professional. The entire atmosphere of the dealer ship was positive, inviting and comfortable. At the end of the day, we had purchased two vehicles, spent the day at Bert Ogden Nissan, had lunch at Luby's down the street, and met a lot of very enthusiastic and happy people who were obviously pleased to be of service. We left marveling at our experience and very happy with 2 vehicles. More

Comig to this dealer was a very good experience. Joey, hte sales person was VERY friendly and super nice to me and my daughter. He explained everything with detail and made sure I understood. He worked on hte sales person was VERY friendly and super nice to me and my daughter. He explained everything with detail and made sure I understood. He worked on the price and payments as much as he could. Overall i'm satisfied with my experience. More

Dealership exceeded my expectations. Customer service exerience was great evenmore so from the sales person Cole Denckla. He helped me find the exact car I wanted and went out of his way to make sure I l exerience was great evenmore so from the sales person Cole Denckla. He helped me find the exact car I wanted and went out of his way to make sure I left very satisfied. I went there to browse but the experience was the one that made me want to but from Bert Ogden Nissan and not another Dealership. My overall experience was great and I really liked the fact that Cole followed up afterwards just tomake sure I was sattisfied with my purchae. I would recommend Bert Ogden Nissan for your next car purchase and definitely recommend Cole Denckla as your car sales person, his customer service skills were above average. More

it was a great experienced. There was no time delay, went on a Monday made the deal and was driving my new Nissan Armada home on Wednesday afternoon. John, general manager was professional and courteou went on a Monday made the deal and was driving my new Nissan Armada home on Wednesday afternoon. John, general manager was professional and courteous, same as Robert Putty. Would highly recommend this dealership. More

Had and awesome experience, the staff was great to work and deal with!!!!! I really like their prices and inventory....Most definitely recommend them!!! Again thanks for great service!!! and deal with!!!!! I really like their prices and inventory....Most definitely recommend them!!! Again thanks for great service!!! More

HI. My name is Roxanne. I owned a mazda 3 but it was time For an upgrade And decided i wanted a rogue! I recently Just went into Bert Ogden nissan And purchased My first SUV a 2013 rogue. I was very impress For an upgrade And decided i wanted a rogue! I recently Just went into Bert Ogden nissan And purchased My first SUV a 2013 rogue. I was very impressed with the satisfaction That My parents And i received. Paula Regalado the internet sales manager was very helpful in satisfying our needs with what we wanted. Thanks a lot For your help i will be recommending you all to furture nissan owners! :) More

This is the second time that I have gone to this dealership to purchase a new car because the service that I receive is exceptional! The prices are very reasonable and they will do whatever it take dealership to purchase a new car because the service that I receive is exceptional! The prices are very reasonable and they will do whatever it takes to make you happy and br able to walk out with a new vehicle. They worked with me until I was satisfied with the offer they gave me. I have been to many dealerships but this one tops them all!! Great Job!!! More

From the moment my wife and I walked into the dealership we were very impressed. We were greeted with friendly and genuine smiles. Joe, our sales consultant, and John (General Manager) went above and beyon we were very impressed. We were greeted with friendly and genuine smiles. Joe, our sales consultant, and John (General Manager) went above and beyond even my expectations. This was our first new car purchase and we had a great experience. We are very pleased with the level of customer service of the employees at this dealership and would highly recommend it to anyone. More

Bought a nissan altima back in 2010 with a contract agreement of an extended warranty of 125,000. In 2011 I found out my extended warranty was only for 72,000 miles. I was very upset and spoke to the agreement of an extended warranty of 125,000. In 2011 I found out my extended warranty was only for 72,000 miles. I was very upset and spoke to the manager in bert ogden nissan, which tried to say it was a mistake by the sales person to have offered and did not want to honor the extended warranty. After alot of argueing and stress, the manager acted as if he was doing me a favor and offered a 105,000 extended warranty. Frustrated and disgusted with dealing with professional con artist I agreed to it. While I was getting an oil change which by the way took 3 hrs, august 2012, I found out that the manger never changed the extended warranty and it was back to 72,000 miles. After completing having a melt down of being lyed to again. I go into the nissan to speak with someone about this. This was on a tuesday I spoke to someone in fiance and he said he would take care of this right away to give him till wednesday. It is now Saturday, no call can not get in touch with him after leaving several messages. I sent an email on thurday about this to the main office still no call back. If you want to be lyed to and scammed this is the place for you. More

I went in with great expectations to buy new vehicle from Bert Ogden Nissan, I was being forced to purchase extra packages which i refused to take. I finally agreed to take it just to satisfy them, I was the Bert Ogden Nissan, I was being forced to purchase extra packages which i refused to take. I finally agreed to take it just to satisfy them, I was then taken to finance where I was being pushed with more packages that were the same that I had agreed with before. I was pressured to make the purchase and I asked if I could come back in the morning once my mind was clear, they were persistent on making the sale that night. I left that evening and I did come back the next morning to purchase the vehicle, but this time went with another salesman that was Not to aggressive like the Salesman Cole. The Salesman Cole came to ask if was ready and I told him no I was going with another salesman. Only to be told by a messenger from The General Manager "Thank you, but were passing on your business" I was discouraged and upset. The General Manager refused to speak to me which showed me bad business edicate. Never again will I buy nor recommend this Dealership to anyone for I wish no one the act they bestowed on me to anyone else. More