Bert Ogden Nissan
McAllen, TX
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This is the second time that I have gone to this dealership to purchase a new car because the service that I receive is exceptional! The prices are very reasonable and they will do whatever it take dealership to purchase a new car because the service that I receive is exceptional! The prices are very reasonable and they will do whatever it takes to make you happy and br able to walk out with a new vehicle. They worked with me until I was satisfied with the offer they gave me. I have been to many dealerships but this one tops them all!! Great Job!!! More
Bought a nissan altima back in 2010 with a contract agreement of an extended warranty of 125,000. In 2011 I found out my extended warranty was only for 72,000 miles. I was very upset and spoke to the agreement of an extended warranty of 125,000. In 2011 I found out my extended warranty was only for 72,000 miles. I was very upset and spoke to the manager in bert ogden nissan, which tried to say it was a mistake by the sales person to have offered and did not want to honor the extended warranty. After alot of argueing and stress, the manager acted as if he was doing me a favor and offered a 105,000 extended warranty. Frustrated and disgusted with dealing with professional con artist I agreed to it. While I was getting an oil change which by the way took 3 hrs, august 2012, I found out that the manger never changed the extended warranty and it was back to 72,000 miles. After completing having a melt down of being lyed to again. I go into the nissan to speak with someone about this. This was on a tuesday I spoke to someone in fiance and he said he would take care of this right away to give him till wednesday. It is now Saturday, no call can not get in touch with him after leaving several messages. I sent an email on thurday about this to the main office still no call back. If you want to be lyed to and scammed this is the place for you. More
I went in with great expectations to buy new vehicle from Bert Ogden Nissan, I was being forced to purchase extra packages which i refused to take. I finally agreed to take it just to satisfy them, I was the Bert Ogden Nissan, I was being forced to purchase extra packages which i refused to take. I finally agreed to take it just to satisfy them, I was then taken to finance where I was being pushed with more packages that were the same that I had agreed with before. I was pressured to make the purchase and I asked if I could come back in the morning once my mind was clear, they were persistent on making the sale that night. I left that evening and I did come back the next morning to purchase the vehicle, but this time went with another salesman that was Not to aggressive like the Salesman Cole. The Salesman Cole came to ask if was ready and I told him no I was going with another salesman. Only to be told by a messenger from The General Manager "Thank you, but were passing on your business" I was discouraged and upset. The General Manager refused to speak to me which showed me bad business edicate. Never again will I buy nor recommend this Dealership to anyone for I wish no one the act they bestowed on me to anyone else. More
I have bought FOUR Nissans from Bert Odgen in less then a yesr, I personaly love my personal salesman Richard, all I have to do is call him and let him know what I want and he will find it, drive it to my jo yesr, I personaly love my personal salesman Richard, all I have to do is call him and let him know what I want and he will find it, drive it to my job so I can see it and then go back and sign papers and drive off..... I refuse to test drive any of the vehicles befor I sign papers for the simple fact that that since i started dealing with Bert Odgen I have choosen to leave all that in there hands.... Bert Odgen.... DALE GAS and thx for the great Customer Satifaction and we will see u again soon Raul Cid More
I recently purchased my second new Nissan from Richard Acevedo III. I am very impressed with Mr. Acevedo because he is a very upbeat and courteous individual. He always tries his best to understand what Acevedo III. I am very impressed with Mr. Acevedo because he is a very upbeat and courteous individual. He always tries his best to understand what the customer is looking for and makes shopping for a car an easy and enjoyable event. He stays with a customer all during the sales process, the financial process, during the delivery of the automobile. His positive attitude is contagious and this makes the customer feel great. There is nothing negative about this young man, and I can honestly say that if I am ever in the market for another car someday, I hope he is still at this dealership. The lady tha handled my financing I believe was Mrs. Flores and she is also to be commended for doing a great job. Despite the fact that it was late, she was very patient and made sure everything was finished before I walked away. Thank you both for a job well done... Eva Markum More
Great service and delivery. Very impressed and would do business again with this dealership. Very happy with turn around on finding the truck we were looking for and Robert Lucio. business again with this dealership. Very happy with turn around on finding the truck we were looking for and Robert Lucio. More
So glad I can tell you about the success I had buying a car from Bert Ogden Nissan last year. I probably wrote a separate review last year but my Nissan has been a better car than I ever hoped I could hav car from Bert Ogden Nissan last year. I probably wrote a separate review last year but my Nissan has been a better car than I ever hoped I could have. I had driven my previous car close to 100,000 miles and was due a new car. I looked at the Cruise and since my other car was a Malibu, I was ready to buy. It was my husband who said, Let's look at the Nissan. My Nissan is economical, as well as beautiful. It was if I had requested blue tooth, which I didn't; garage door opener, which I didn't; and back up view screen, which I didn't know existed. Through the months I have appreciated my Nissan more and more. Not only did Bert Ogden have a great selection but I also like the American Heart which sits on my back windshield. I LOVE MY NISSAN! I will buy my next car from Bert Ogden again. John Barraza and Frank Gutierrez were so professional and helpful and helped me set up the blue tooth and work the screen. More
My husband and I had our previous vehicle for only 7 months. We then decided that the vehicle that we had purchased was not a vehicle that met the needs of our family. After speaking with different deal months. We then decided that the vehicle that we had purchased was not a vehicle that met the needs of our family. After speaking with different dealerships, we discovered that it was going to be difficult to trade in since we were upside down on our current vehicle. Frustated and tired, we pretty much gave up hope. Well, that was up until we met and spoke with rep. Robert Putty. My husband was there from morning up till late in the evening while I was at work. My husband knew the vehicles that I liked and disliked, so that made it pretty easier for him. By the time I knew it, Mr. Putty was right in my office with my husband for us both to sign all necessary documents for our purchase on our new vehicle. I was shocked and asked my husband is this for real, are you sure? My husband then stated, just sign do not worry everything has already been discussed. We both happily sign and we do not regret our purchase. He also stated to me when we are ready to trade in this vehicle that he is going back to Bert Ogden in the future! Thanks Bert Ogden and Mr Putty! More
My experience with Bert Ogden Mcallen Motors, INC. The My experience with Bert Ogden Mcallen Motors, INC. The thought of purchasing a new vehicle is a horrendous thought alone, especially, in this econo My experience with Bert Ogden Mcallen Motors, INC. The thought of purchasing a new vehicle is a horrendous thought alone, especially, in this economy. The last thing you need is for a car salesman to pressure you, which is the case in most car dealerships, but not at Bert Ogden. My partner and I had set our minds before hand that we would just walk in and LOOK around (key word LOOK). Well, we did look for about twenty minutes when we were introduced to Adriana Salinas, sales representative. The confidence in her shined from head to toe and it assured us that she was knowledgeable about her work. After the test drive she walked us into a cubicle were we started our negotiation. She took everything into consideration and respected us as human beings, which is rare here in the valley. I will not go into further detail, but I will state that the negotiation was intense on both parts (ours and the dealership's). Once we were done with the negotiation she accompanied us to the finance department were we met with Martha Silva Flores. Martha was busy with another client so we were asked to wait in the lobby for a short period of time. As we nervously waited, Mike Castillo presented himself with a bear hugging attitude that quickly calmed us down. He went over some features of the car as well as the different qualities and services they offer. That are awesome, if I may say so myself. As he departed, Martha welcomed us into her office. Her positive energy of optimism and her insight to life is one I wish she could share with the rest of the world. She explained everything to the smallest detail and when we were done it felt like I had just received an accountant certificate. I will not say that my experience was perfect (because no one is perfect), but they were pretty xxxx near it. I now ride in a comfortable car, thanks to them. More
Great customer service. Robert was a nice and very respectful person, and also very funny :) My husband and I had never come to this dealership and as soon as we stepped inside Robert right away went respectful person, and also very funny :) My husband and I had never come to this dealership and as soon as we stepped inside Robert right away went up to us with a smiled and asked if we needed some help.. Thanks a lot to Robert and Bert Ogden for a great experience. More