Bert Ogden Nissan

Most horrible experience especially as a first time buyer Bert Ogden Nissan Used Cars in McAllen is the worst dealership to purchase a vehicle. They don't sell the vehicle as priced and add warranties saying Bert Ogden Nissan Used Cars in McAllen is the worst dealership to purchase a vehicle. They don't sell the vehicle as priced and add warranties saying they are obligatory. Not to mention the receptionist wants to know every detail of why you are calling, can't she just transfer the call to the department she is being told to transfer. I strongly do not recommend Bert Ogden, I regret buying my vehicle from them. I bought my vehicle on July 14 at 11:00 pm as a new buyer with zero credit it took long to have a bank finance me (as per what the sales man said). A week passed and I had not reviewed anything regarding the vehicle since a family member was in ICU and I was spending the night at the hospital. Reviewing papers did not even cross my mind. So after a week I review my paper work and I see different numbers that don't match so I call my bank and find out the warranties I was told were obligatory are actually optional. As a first time buyer I freaked and of course felt more confused not knowing what to do. The bank told me that my vehicle was sold to me at $17, 300 with an 18% interest rate. That same day I went to Bert Ogden Nissan in McAllen to have everything explained to me and I asked for copies of my file. The manager just had me going back and fourth with his lies but I had the bank on the phone listening to everything and when I requested copies he said to not have any since they send everything out; they don't keep the file at the dealership. I told them the price of the vehicle was originally $18, 999 with a Nissan rebate of $4,000 so the final price was $14, 999 and the sales man told me the vehicle would come out to about 16 thousand something including all fees. They sold me the vehicle at $17, 300, with taxes and fees totaled to $20, 799.38 saying the bank raised the price in order to finance me and that I had to give a big down payment so I gave $4,000 down leaving my balance due at $16, 799.38. But when I had called the bank they told me that they don't raise the price they only negotiate the interest rate. I gave the manager the keys saying I didn't want my car anymore and of course they refused to take it back and give me my down payment. He said that would affect my credit. Since I saw they weren't helping the next day I called one of the warranties and luckily they refunded the whole amount. Although, with the other warranty I have been having trouble to cancel it because it has to be canceled directly with Bert Ogden and of course they are not moving a finger to reimburse me my money which is a total of $1, 895. I hope they fix this problem and redo my contract to the price they had told me without the warranties or else just give me my money back and I will give them the car.Be very careful with this place you really do not want to go through everything I am going through especially right now with my family member still in ICU, working full time and this mess. My first time purchasing a car and I get ripped off, seriously not cool. I just spoke to Santiago the finance manager in the used car department and he denied telling me the protection package is obligatory. He said that he never told me it was obligatory he said it is an optional package. (If it's an optional package why did he add it after I said I didn't want it and why did the manager Armando say it's obligatory the second time I went in) Santiago even blamed my sales person Mike and a manager named Colt saying they told me the package is obligatory and that they changed my price to $17, 300. I have never spoke with a manager named Colt and Mike never ever negotiated the protection package with me. Mike had even told me that day he doesn't work numbers. I recommend you all to record everything they tell you from the moment you speak to a sales person until you make the purchase of the vehicle and take home the contract to review everything before signing. Because once you sign they will give you the run around like the Used car director Oscar Garza did to me. I went into the dealership personally and all he said is that they can't fix anything and that my acquisitions of calling his employee Santiago a liar are strong and that if i plan to get an attorney I won't beat them. I had never even mentioned getting an attorney, I guess they have ripped people off before that they already now the procedure. When I was in the office with Oscar Garza, Santiago passed by and I asked to speak with him. Oscar then got up walked out for about 1 minute and said Santiago was with a client and the there was nothing else to do so he just left me in the office. I waited for about 3 minutes nobody came so I got up to leave and I saw the manager Armando, the director Oscar Garza and another manager telling Santiago what to tell me in case i spoke with him. There is no cameras in the offices were you sign the contract so i suggest for you to record everything and review EVERYTHING before you sign. More

Great Atmosphere & Professionalism The moment I walked in to the show room I was greeted with a friendly smile by everyone they wanted to assist in my buying experience. I had a great s The moment I walked in to the show room I was greeted with a friendly smile by everyone they wanted to assist in my buying experience. I had a great salesperson and General manager that assisted! The Finance advisor was very efficient as well. I've recommended friends to the dealership and they were happy buying customers too. The professional attire of all employees is a benefit. It speaks volumes of the expectation from dealership & management. More

Horrible Service! Service is horrible. It took 7 hours to service my vehicle. I called after 3 hours to check on the status of my car and everyone working on my car Service is horrible. It took 7 hours to service my vehicle. I called after 3 hours to check on the status of my car and everyone working on my car was out to lunch. I told them to call me when my car was ready. It was close to 4:00 p.m. and no call from the dealership. I called them again to check on the status...my car was ready. Why did they not call me when I specifically told them to call me...by the way the invoice was stamped 3:24 p.m. This is not an isolated incident. This has happened to me before. I do not recommend their service department unless you have all day to wait. More

my horrible experience I went in my family and I had to go in by myself the next day bc the bank had not responded yet, not once did they give me proper info and kept beatin I went in my family and I had to go in by myself the next day bc the bank had not responded yet, not once did they give me proper info and kept beating around the bush, I never even got my interest rate and my salesman was already asking me to hand over my card for a down payment. I said no bc I needed more info, he then called his floor manager, Roel. Roel was so disrespectful, condescending, rude, arrogant and threatening. He was very unprofessional and he easily convinced me I would never want to do business at a company with employees like that. I've never been treating in such a way. He stated if I didn't sign this deal I would not get approved at any other dealership and that if I walked out and called my family to discuss the little info i had about the current deal he would not wait and just call the bank and cancel everything. I quickly told him I would not be purchasing my new car there and stormed off, devasted, crying and in shock with the treatment I received from someone who had just shook my hand moments before when I arrived. Management called me a few hours later to apologize and offered me a different deal, which I appreciated. However it was too late, the damage was done. I would never go back there again. I never should have been treated that way as a serious customer buying her first new vehicle. I'm sure if I wasn't a female or if my family was there things would have been different. I felt 100% attacked. It Was An Experience I Wish I Could forget. I DO NOT recommended going to this dealership at all. Youll be treated nicely at first but if you have questions or concerns they will treat you like dirt and all they care about is the sale. Worst experience I've ever had. And to this day the "floor manager" of course was not man enough or professional enough to ever apologize for what he put me through. Go anywhere else but here to purchase a vehicle. More

This is by far the worst dealership I have ever dealt with. I went to get a simple oil change 2 days later my brakes start messing up. The dealership blames it on my electrical components of the car I ad with. I went to get a simple oil change 2 days later my brakes start messing up. The dealership blames it on my electrical components of the car I added afterwards. When my car worked perfectly fine for 6 months. What a coincidence that it started messing up 2 days after I got my oil change. I had to pay $100 for something that should have been covered under warranty. But just so they could charge me they blamed it on something that has nothing to do with the brakes. Do NOT ever go here for service. These guys are robbers. Do NOT ever buy a car from them. They will not even honor their newspaper advertisement price. More

Everything went well on the sale my sales lady was veryhelpfull, but went it came to the insurance she recommend one of the other salesman to help me with the insurance but once in one of their little veryhelpfull, but went it came to the insurance she recommend one of the other salesman to help me with the insurance but once in one of their little rooms at the dealership he says that in order to help me I need to give him 40 dlls, Im ver unhappy with that situation thats my main reason not to recommend the dealership. More