Bert Ogden Nissan

I live in Brownsville and made the mistake of buying my nissan sentra at charlie clark. After I bought it I started having problems with the gas tank and took it in for service. They tried fixing my proble nissan sentra at charlie clark. After I bought it I started having problems with the gas tank and took it in for service. They tried fixing my problem 3 times but were useless. I got so frustrated that I decided to drive to Mcallen and take it to Bert Ogden. A guy named Mario explained to me what the clark dealer was doing and why the problem was still there. He was extremely professional and polite. After I explained where I live they worked with me and fixed my gas tank! I am extremely thankful that my car is back to tip top shape. Never servicing my car at clark again. More

This has to be the most poorly run service department I have ever worked with in my life. We're currently waiting at day 5 for what should be a simple problem, hesitation and stalling with a service engine have ever worked with in my life. We're currently waiting at day 5 for what should be a simple problem, hesitation and stalling with a service engine soon light on. Forget about calling them. They either won't answer the phone or will lie to you about when they're going to give you a call back. I called at different times on different days and nobody would answer the phone. All I wanted to know was if they had diagnosed the problem and approximately when the car would be available again. If I ever get the car back, I'll update again on how the actual repair went. More

I went to buy a used Nissan Pathfinder and after test drive I decide to purchase the vehicle Mario make me wait for 3 hours and decide to leave to have lunch and he agree to call me as soon as he have re drive I decide to purchase the vehicle Mario make me wait for 3 hours and decide to leave to have lunch and he agree to call me as soon as he have response at 3pm he told me that the bank was closed that he would work on Monday. On Monday he call me at 11:15am that everything was approved. After work I went to pick up the vehicle and for my surprised they sold the vehicle. Everybody give me excuses and excuses and I decide to Talk to Thomas Ochoa the manager and he was rude, unprofessional and no courteus and told me he can help me because I didn't leave a deposit and they never ask me for it. Another manager call me and told me they going to find one for me at the same price and I still waiting for event a call. More

NISSAN CARS SEEM NOT TO BE WORTH THE PRICE, WELL AT LEAST THE ALTIMA. WE HEARD OF A PROMOTION THEY WERE HAVING THAT WAS ADVERTISED ON THE RADIO. TURNS OUT THE ALTIMA THAT WAS AT AN UNBEATABLE PRICE CAME WITH THE ALTIMA. WE HEARD OF A PROMOTION THEY WERE HAVING THAT WAS ADVERTISED ON THE RADIO. TURNS OUT THE ALTIMA THAT WAS AT AN UNBEATABLE PRICE CAME WITHOUT A RADIO. IF WE WANTED RADIO, WE WERE EXPECTED TO PAY ABOUT 3500 MORE. NOT TO MENTION, IT IS REQUIRED TO ADD ABOUT $1500 TO THE AMOUNT YOU ARE FINANCING BECAUSE OF SOME PACKAGE THEY DEEM AS NECESSARY. AND YES I SAID REQUIRED. I THINK THATS A LOAD OF BULL. NOT SATISFIED WITH THIS DEALERSHIP, OR NISSAN IF THATS HOW ITS GOING TO BE. More

New vehicle no more than 3 months with car and started to have electrical problems, they had car for 4 days and said it was fixed. the day i picked up car it started to do the same thing. i d rather spend mo have electrical problems, they had car for 4 days and said it was fixed. the day i picked up car it started to do the same thing. i d rather spend money somewhere else than deal with these guys again More

I have been trying to get the gap insurance terminated. I called all day on Friday July 17, 2009 and NO ONE was working in the finance dept. The receptionist even said no one was working in there. My father called all day on Friday July 17, 2009 and NO ONE was working in the finance dept. The receptionist even said no one was working in there. My father signed the paperwork on June 15, 2009 and Bert Ogden has yet to send the papers to Austin. No one in finance will return calls and the dealership here in Houston where we bought a new car had to do the initial paperwork as NO ONE at bert Ogden seemed to know what to do. My 80 year old father made 2 trips to sign the paperwork because of incompetence and my dad was friends with Bert when he was alive. I am so disappointed in the company so disappointed. I had purchased two cars from them before and was very happy however this incident just upset me so much. Hopefully they will fix this situation. More

be very wary of deals made here. make sure all information is in writing. maybe have them copy things as you agree to them as no verbal deals are honored here no matter who makes them. check ou information is in writing. maybe have them copy things as you agree to them as no verbal deals are honored here no matter who makes them. check out better business bureau website for more information. More

Tomas Ochoa, a manager at this location, was rude and extremely unprofessional. After mentioning that I purchased two vehicles at that location, he replied that he did not need my service there and to be extremely unprofessional. After mentioning that I purchased two vehicles at that location, he replied that he did not need my service there and to be sure to spell his name correctly when I made contact with corporation. When I brought in a police officer to take a report of items not received that I had already been charged for, Tomas Ochoa stated that he could not wait to go to court then stated to other empolyees, "They can't touch me" and snickered. When I submitted my customer service survey, for which I was promised a gas fill-up, they asked me for my Spansh version of the survey. Tomas Ochoa finally made me realize why - he stated that the survey had to be a "perfect" survey in order to get teh tank of gas. I believe they intended to fill out the Spanish version and send that one in instead. Bad service, worst people. More