Bert Ogden Nissan

I have been trying to get the gap insurance terminated. I called all day on Friday July 17, 2009 and NO ONE was working in the finance dept. The receptionist even said no one was working in there. My father called all day on Friday July 17, 2009 and NO ONE was working in the finance dept. The receptionist even said no one was working in there. My father signed the paperwork on June 15, 2009 and Bert Ogden has yet to send the papers to Austin. No one in finance will return calls and the dealership here in Houston where we bought a new car had to do the initial paperwork as NO ONE at bert Ogden seemed to know what to do. My 80 year old father made 2 trips to sign the paperwork because of incompetence and my dad was friends with Bert when he was alive. I am so disappointed in the company so disappointed. I had purchased two cars from them before and was very happy however this incident just upset me so much. Hopefully they will fix this situation. More

be very wary of deals made here. make sure all information is in writing. maybe have them copy things as you agree to them as no verbal deals are honored here no matter who makes them. check ou information is in writing. maybe have them copy things as you agree to them as no verbal deals are honored here no matter who makes them. check out better business bureau website for more information. More

Tomas Ochoa, a manager at this location, was rude and extremely unprofessional. After mentioning that I purchased two vehicles at that location, he replied that he did not need my service there and to be extremely unprofessional. After mentioning that I purchased two vehicles at that location, he replied that he did not need my service there and to be sure to spell his name correctly when I made contact with corporation. When I brought in a police officer to take a report of items not received that I had already been charged for, Tomas Ochoa stated that he could not wait to go to court then stated to other empolyees, "They can't touch me" and snickered. When I submitted my customer service survey, for which I was promised a gas fill-up, they asked me for my Spansh version of the survey. Tomas Ochoa finally made me realize why - he stated that the survey had to be a "perfect" survey in order to get teh tank of gas. I believe they intended to fill out the Spanish version and send that one in instead. Bad service, worst people. More