Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bert Ogden Nissan
McAllen, TX
124 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 124 reviews
February 21, 2011
First I have to say I am so glad I never purchased a vehicle from this stealership. I went in looking to buy an Altima. Noticed they had a few 2009 models still on the lot selling as brand new. It b vehicle from this stealership. I went in looking to buy an Altima. Noticed they had a few 2009 models still on the lot selling as brand new. It being 2010 I figured I could get a good deal on last year's model. For some reason they thought that 2009's should cost the same as the 2010's. Under what logic? I'm not someone who needs to be "sold" a car. I do my research and I know what I'm going looking for before getting to the dealer. Most of the guys at this dealer think they are so slick and have this attitude that just makes me nauseous. Anyway, I was approached by some guy who looked as if he could have been some homeless dude off the street they gave a shot at selling cars to. I still wasn't convinced he was really even a salesman until he started in with the paperwork. He kept pulling this little trick sales people will use known as "conditioning" Keeps writing things by hand on a piece of paper and saying will you buy this car if I give you the right price. After you sign enough times you don't even notice you are signing loan papers at the end. I started running out of fake names to sign because he asked me to do this so much. He wouldn't go to the next step unless I wrote something down and I wasn't serious about jumping into a loan when he wouldn't even give me the price of the car. At some point he asked for my debit card and I gave it to him. I think they were doing something to see how much money I had in my account. Crooked jerks. Turns out they were holding my card ransom for signed loan papers. they wouldn't give me my card back until I gave the papers back to them signed. They must pay off the police because when I threatened to call them they just told me go ahead they would call them too. Bottom line is this place is the biggest waste of time unless you are a complete idiot or desperate for a Nissan. I ended up buying a used altima from Frank Smith and I had a very good experience there. They got me in and out with a loan of the percentage I asked for. I will never ever ever ever go to Bert Ogden Nissan again. This place made me so mad I won't even buy from one of their other dealers. Nissan should take their license away because it gives the brand a bad name. When (if) I buy my next Nissan I will go to Houston where there are several dealers and they will actually give you competitive More
by croobie
Employees Worked With
Who cares? They're all xxxxxxx
December 06, 2010
I was a bit optimistic about dealership sales staff before going to check them out but I was blown away with how friendly the staff was. My salesman wasn't one of the annoying salesmen that tend to ha before going to check them out but I was blown away with how friendly the staff was. My salesman wasn't one of the annoying salesmen that tend to harass you verbally until you buy, he gave me the space I needed to make my decision. Miguel the CR/internet sales manager was very professional and friendly as well, offered me different protection packages at a good price and explained in detail how they will benefit me so I took them. Dalia at finance was very friendly and explained to me very well what I was purchasing. Overall I left very happy with the experience I had at Bert Ogden Nissan. I will definitely turn to them in the future when I purchase another vehicle. More
by cantu7887
Employees Worked With
Hector (salesman) Miguel Castillo (manager) Dalia (finance0
November 23, 2010
The service advisor Ignacio Gonzales, was extremely professional in all aspects regarding the services on my Nissan Altima. He was extremely thorough in his explanation of the services my car needed. professional in all aspects regarding the services on my Nissan Altima. He was extremely thorough in his explanation of the services my car needed. Mr. Gonzales also made recommendations on the services my vehicle would need. Everyone that I came in contact with was very pleasant and professional. A big thank you to the professionals at Bert Ogden Nissan!!! Thanks! More
by kaynage0605
Employees Worked With
Ignacio Gonzales
October 28, 2010
Customer service is very important to us and Bert Ogden Nissan gave us great customer service! The staff was friendly and they worked with us to get us the deal we wanted. My salesperson was Chuck and my Nissan gave us great customer service! The staff was friendly and they worked with us to get us the deal we wanted. My salesperson was Chuck and my after-market person was Mike Castillo. Both of them were extremely nice and professional. I would highly recommend Bert Ogden Nissan and we will continue to purchase our vehicles from them. More
by jones12345
Employees Worked With
Chuck (sales) and Mike Castillo (after-market)
September 19, 2010
Wife and I went in for used car purchase after searching many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue sear many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue searching until we felt comfortable. After negotiating our deal, we decided to purchase our vehicle here. This is where the drama begins, the finance department. My negotiated $15,000 car would now cost me $29,800. Life insurance, disability insurance (both of which I have with my employer), service protection (which was touted as free oil changes), equipment protection, & gap insurance were tagged unto the vehicle price. The final price of all these additional charges, $7,500. When asked if I could have a copy of my paper work I was told that it would be mailed to me, conveniently after they have received the funds from my lending institution. When I did receive the paperwork I tried calling the finance department to inquiry on all of these additional charges. Good luck getting someone to answer the company phone 956-631-6666. Whenever I did reach someone I was told that they would have someone call me back. Thank God, after reviewing all the insurance papers it looks as though I may be able to recover all of these cost & all I will be out is time spent, and about 6 months higher interest rates until I can refinance the new lower price of the vehicle. Overall, my salesperson Jacob, I highly recommend, it is the finance department I'd avoid. More
by chrasm8
Employees Worked With
Jacob (sales), finance mgr (not sure)
August 30, 2010
My wife and I went twice to Bert Ogden Nissan in McAllen, TX to buy a Sentra. On our first visit the salesman did a very good job showing us the car, and we were impressed with the vehicle. We returned the n TX to buy a Sentra. On our first visit the salesman did a very good job showing us the car, and we were impressed with the vehicle. We returned the next day to learn about the price, incentives, and financing available. At other dealerships this procedure is always pretty much similar by providing our information, and then the price is given with any discounts and incentives, and with financing terms that we qualify for. Well, this is where things went crazy. The sales staff would not provide any numbers unless we would agree to buy right that instant. We asked for the final price with taxes and financing options twice. The General Sales Manager came out to talk with us. He wanted to know why we were being difficult and would not just buy the car. He said that we just wanted to compare prices, as if this is some kind of crime. We were stunned that this kind of insulting aggressive technique was actually being used on us. We left the lot, and as we drove down the street the manager called me on my cell phone to give me his "price", I replied we would think about it. I don't honestly understand how they sell so many vehicles this way, except by praying on the uninformed or naive customer. We have spoken to family and friends about this, and many have indicated similiar treatment. Bottom line is we left with no information at all on the price or finance rates. These guys are to be avoided. Save your time and energy. Beware their predatory practices. More
by m136
Employees Worked With
Tomas Ochoa
August 26, 2010
Mike Castillo is helpful and courteous. His attention to my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a long wait and I hadn't even remembered about a part that my car needed from before and they had it ready and waiting for me. What a pleasant surprise. Thank you Bert Ogden! More
by rgjimenez2
Employees Worked With
Miguel Castillo
August 16, 2010
The salesman at Burt Ogden known as Little Frank was very patient and helpful during our visit. After test driving several different models, he was able to find the vehicle that was just right for our family patient and helpful during our visit. After test driving several different models, he was able to find the vehicle that was just right for our family. Miguel Castillo was also very helpful and friendly when it came to finding the right warranty package to protect our knew purchase. We also enjoyed chatting with Betty from finance, as she drew up our paperwork. She really made us laugh, even though she was going on her fourteenth hour of work. More
by amberlizette
Employees Worked With
Miguel Castillo, Frank, Betty,
August 08, 2010
We were shopping for two vehicles. Ulysses came out to aid us immediately and stayed with us throughout the day to make sure we were taken care of by all of the other service people who crossed our path. aid us immediately and stayed with us throughout the day to make sure we were taken care of by all of the other service people who crossed our path. Ulysses was informative, kind and attentive. Later we dealt with Miguel Castillo who set us up with a comprehensive protection plan. Mr. Castillo was thorough and patient with his explanations of the three protection plans. We were extremely satisfied with our treatment and our purchases at Bert Ogden Nissan. Our special thanks again go out to Ulysses and Miguel. More
by mfgarzaz
Employees Worked With
Ulysses and MIke
August 07, 2010
The service was very good. The sales people were very attentive. They helped me get the deal I wanted. I have gone back once to ask information about my vehicle and they were so willing to help. I was ve attentive. They helped me get the deal I wanted. I have gone back once to ask information about my vehicle and they were so willing to help. I was very pleased cause I feel comfortable coming back with any question I might have More
by Narcedalia
Employees Worked With
Frank Garcia. Miguel Castillo
