Bert Ogden Nissan

Our experience at Bert Ogden Nissen was initially a mixture of some frustration and questioning. However, it was due to our expectations not meeting the expectations of the management at the dealershi mixture of some frustration and questioning. However, it was due to our expectations not meeting the expectations of the management at the dealership. Had it not been for Red (Raymond McGarity) our sales representative we might have gone elsewhere. We first met him in late March during Sprint break while looking for a car. He was professional, genuine and was not at all pushy. He let us think things through and agreed to be available should we decide to purchase a car. We were looking at Nissen Sentras at the time, but were not ready to make a commitment to a purchase. After going to several other dealerships, we decided to return to Bert Ogden in May when our son came home from school. We went to Bert Ogden Nissen and specifically asked for Red because of the positive impression he made on the first visit. We ended up buying a Nissen Altima. I would definitely go back to purchase another car from this dealership and specifically from Red becuse of the good service he provided. In fact, we have already talked to our sister about purchasing a car from this dealership. Red exemplifies what my dad used to call "true customer service". He is not out to just make a living for himself and the company, he is an example of someone who knows how to treat the customer in a manner which is genuine. It is readily apparent that he truely enjoys and believes in what he does and most importantly takes pride in his work. Another employee who stood out was Cyndy Fontenot. She was courteous, friendly and professional. More

We had actually decided on a vehicle at another dealership but my husband decided to stop by Bert Ogden one evening. He came back home so excited about the price of a Nissan Rogue which was a much dealership but my husband decided to stop by Bert Ogden one evening. He came back home so excited about the price of a Nissan Rogue which was a much better price than the vehicle we had set our eyes on. I wasn't a believer until I went the next day to see for myself. For a very small difference I would purchase a brand new vehicle instead of a 2008 model I had seen at Hacienda Ford. How can that be?? Well, it's true!!! Rich, our salesman, was very easy going, no pressure, and absolutely great. He knew exactly what we wanted and didn't push us into another type or style of car. It really is a big relief that he listened to our needs in regards to space and safety features we wanted in a vehicle. I drove off in my red Nissan Rogue with a big smile knowing I had purchased the right vehicle. We had to take our 1 yr old daughter which was tough because the wait time for all the paper work to be ready is long as expected. Unfortunately, Bert Ogden doesn't cater to those of us shopping with little ones. I really wish there was a baby changing station so I didn't have to change my dauther's diaper on a chair with no privacy and there was no kids room or at least a TV. It was pretty hot and they offer no complimentary bottled water and there is no signage directing you to the vending or soda machine. More

My husband and I bought a car there on sat 3/20/11. all was well until we checked into what we got into. the price of the car was 1000 more than the internet price I had told them about AND to top it off was well until we checked into what we got into. the price of the car was 1000 more than the internet price I had told them about AND to top it off there were deals they didnt let us in on. IE free maintance for a year. Also when we were leaving I noticed that the key was by itself. I asked the car sale person where the little remote to lock and unlock was and he said that the car that were 17 5 didnt come with that feature!! are u kidding me. Okay so I just bought a care that was like 18 grand and I dont even get a little convience tool with it. The price is really bothering me. What is the return policy for bert ogden nissan, because I rather get a car that with the internet price as the same as the one we got that actually has upgraded features. More

I was a bit optimistic about dealership sales staff before going to check them out but I was blown away with how friendly the staff was. My salesman wasn't one of the annoying salesmen that tend to ha before going to check them out but I was blown away with how friendly the staff was. My salesman wasn't one of the annoying salesmen that tend to harass you verbally until you buy, he gave me the space I needed to make my decision. Miguel the CR/internet sales manager was very professional and friendly as well, offered me different protection packages at a good price and explained in detail how they will benefit me so I took them. Dalia at finance was very friendly and explained to me very well what I was purchasing. Overall I left very happy with the experience I had at Bert Ogden Nissan. I will definitely turn to them in the future when I purchase another vehicle. More

The service advisor Ignacio Gonzales, was extremely professional in all aspects regarding the services on my Nissan Altima. He was extremely thorough in his explanation of the services my car needed. professional in all aspects regarding the services on my Nissan Altima. He was extremely thorough in his explanation of the services my car needed. Mr. Gonzales also made recommendations on the services my vehicle would need. Everyone that I came in contact with was very pleasant and professional. A big thank you to the professionals at Bert Ogden Nissan!!! Thanks! More

Customer service is very important to us and Bert Ogden Nissan gave us great customer service! The staff was friendly and they worked with us to get us the deal we wanted. My salesperson was Chuck and my Nissan gave us great customer service! The staff was friendly and they worked with us to get us the deal we wanted. My salesperson was Chuck and my after-market person was Mike Castillo. Both of them were extremely nice and professional. I would highly recommend Bert Ogden Nissan and we will continue to purchase our vehicles from them. More

Wife and I went in for used car purchase after searching many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue sear many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue searching until we felt comfortable. After negotiating our deal, we decided to purchase our vehicle here. This is where the drama begins, the finance department. My negotiated $15,000 car would now cost me $29,800. Life insurance, disability insurance (both of which I have with my employer), service protection (which was touted as free oil changes), equipment protection, & gap insurance were tagged unto the vehicle price. The final price of all these additional charges, $7,500. When asked if I could have a copy of my paper work I was told that it would be mailed to me, conveniently after they have received the funds from my lending institution. When I did receive the paperwork I tried calling the finance department to inquiry on all of these additional charges. Good luck getting someone to answer the company phone 956-631-6666. Whenever I did reach someone I was told that they would have someone call me back. Thank God, after reviewing all the insurance papers it looks as though I may be able to recover all of these cost & all I will be out is time spent, and about 6 months higher interest rates until I can refinance the new lower price of the vehicle. Overall, my salesperson Jacob, I highly recommend, it is the finance department I'd avoid. More

Mike Castillo is helpful and courteous. His attention to my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a long wait and I hadn't even remembered about a part that my car needed from before and they had it ready and waiting for me. What a pleasant surprise. Thank you Bert Ogden! More