Bert Ogden Nissan

I was a bit optimistic about dealership sales staff before going to check them out but I was blown away with how friendly the staff was. My salesman wasn't one of the annoying salesmen that tend to ha before going to check them out but I was blown away with how friendly the staff was. My salesman wasn't one of the annoying salesmen that tend to harass you verbally until you buy, he gave me the space I needed to make my decision. Miguel the CR/internet sales manager was very professional and friendly as well, offered me different protection packages at a good price and explained in detail how they will benefit me so I took them. Dalia at finance was very friendly and explained to me very well what I was purchasing. Overall I left very happy with the experience I had at Bert Ogden Nissan. I will definitely turn to them in the future when I purchase another vehicle. More

The service advisor Ignacio Gonzales, was extremely professional in all aspects regarding the services on my Nissan Altima. He was extremely thorough in his explanation of the services my car needed. professional in all aspects regarding the services on my Nissan Altima. He was extremely thorough in his explanation of the services my car needed. Mr. Gonzales also made recommendations on the services my vehicle would need. Everyone that I came in contact with was very pleasant and professional. A big thank you to the professionals at Bert Ogden Nissan!!! Thanks! More

Customer service is very important to us and Bert Ogden Nissan gave us great customer service! The staff was friendly and they worked with us to get us the deal we wanted. My salesperson was Chuck and my Nissan gave us great customer service! The staff was friendly and they worked with us to get us the deal we wanted. My salesperson was Chuck and my after-market person was Mike Castillo. Both of them were extremely nice and professional. I would highly recommend Bert Ogden Nissan and we will continue to purchase our vehicles from them. More

Wife and I went in for used car purchase after searching many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue sear many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue searching until we felt comfortable. After negotiating our deal, we decided to purchase our vehicle here. This is where the drama begins, the finance department. My negotiated $15,000 car would now cost me $29,800. Life insurance, disability insurance (both of which I have with my employer), service protection (which was touted as free oil changes), equipment protection, & gap insurance were tagged unto the vehicle price. The final price of all these additional charges, $7,500. When asked if I could have a copy of my paper work I was told that it would be mailed to me, conveniently after they have received the funds from my lending institution. When I did receive the paperwork I tried calling the finance department to inquiry on all of these additional charges. Good luck getting someone to answer the company phone 956-631-6666. Whenever I did reach someone I was told that they would have someone call me back. Thank God, after reviewing all the insurance papers it looks as though I may be able to recover all of these cost & all I will be out is time spent, and about 6 months higher interest rates until I can refinance the new lower price of the vehicle. Overall, my salesperson Jacob, I highly recommend, it is the finance department I'd avoid. More

Mike Castillo is helpful and courteous. His attention to my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a long wait and I hadn't even remembered about a part that my car needed from before and they had it ready and waiting for me. What a pleasant surprise. Thank you Bert Ogden! More

The salesman at Burt Ogden known as Little Frank was very patient and helpful during our visit. After test driving several different models, he was able to find the vehicle that was just right for our family patient and helpful during our visit. After test driving several different models, he was able to find the vehicle that was just right for our family. Miguel Castillo was also very helpful and friendly when it came to finding the right warranty package to protect our knew purchase. We also enjoyed chatting with Betty from finance, as she drew up our paperwork. She really made us laugh, even though she was going on her fourteenth hour of work. More

We were shopping for two vehicles. Ulysses came out to aid us immediately and stayed with us throughout the day to make sure we were taken care of by all of the other service people who crossed our path. aid us immediately and stayed with us throughout the day to make sure we were taken care of by all of the other service people who crossed our path. Ulysses was informative, kind and attentive. Later we dealt with Miguel Castillo who set us up with a comprehensive protection plan. Mr. Castillo was thorough and patient with his explanations of the three protection plans. We were extremely satisfied with our treatment and our purchases at Bert Ogden Nissan. Our special thanks again go out to Ulysses and Miguel. More

The service was very good. The sales people were very attentive. They helped me get the deal I wanted. I have gone back once to ask information about my vehicle and they were so willing to help. I was ve attentive. They helped me get the deal I wanted. I have gone back once to ask information about my vehicle and they were so willing to help. I was very pleased cause I feel comfortable coming back with any question I might have More

I dealt with another Rio Grande Valley dealer and literally was disrespected. Bert Ogden was really professional, courteous, and respectful. Not to mention they had the exact vehicle. I will certai literally was disrespected. Bert Ogden was really professional, courteous, and respectful. Not to mention they had the exact vehicle. I will certainly be purchasing my next vehicle from the Ogden family of car dealership. More