Bert Ogden Nissan

Mr. Mike Castillo was and continues to be such a help. He is always there to help as needed. Whatever the concern, once I contact him, it is quickly taken care. His customer service ways are truly an asset t is always there to help as needed. Whatever the concern, once I contact him, it is quickly taken care. His customer service ways are truly an asset to me. I certainly hope that the dealership regards also regards him in the same manner. Mr. Castillo is ready to serve, smiling and taking care of his customers. More

They will try and work with you on give you other suggestions depending on how much is your budget. Although, on my experience that I have a particular car that I want, they tried to work within my b suggestions depending on how much is your budget. Although, on my experience that I have a particular car that I want, they tried to work within my budget and at gave me the best deal possible plus all the added features I want in my new vehicle. More

miguel castillo went in and out of his way to make sure that we got exactly what we needed and put the extra effort that a stranger rarely puts for another stranger. he treated us like if he knew us foreve that we got exactly what we needed and put the extra effort that a stranger rarely puts for another stranger. he treated us like if he knew us forever, that was exceptional of him, selfless, and thus making himself a great person to deal with, which reflected on the dealership which at anytime i would recommend as the place to go deal with when needing a vehicle. More

Juan Mendez epitomized the ideal salesman. He exhibited Juan Mendez epitomized the ideal salesman. He exhibited true professionalism and courtesy. He answered all our questions and always came back to chec Juan Mendez epitomized the ideal salesman. He exhibited true professionalism and courtesy. He answered all our questions and always came back to check up on us whether to tell us that the aplication process was stilling getting worked on or simply just to acknowledge us. It is this quality that will make him an excellant employee in any job. More

Thank you Victor Flores for helping with my trade and Thank you Victor Flores for helping with my trade and getting me into the right car for me...I will send over my friends when they are looking for a Thank you Victor Flores for helping with my trade and getting me into the right car for me...I will send over my friends when they are looking for a car Please keep them away from carlos , thanks again norma More

The overall experience was great. Have had an experience last year at the same dealership and was unhappy with the pressure and harrasment. This time everyone was great and there was no pressure and I got last year at the same dealership and was unhappy with the pressure and harrasment. This time everyone was great and there was no pressure and I got the deal that I wanted without the added stress. The only problem was the process lasted longer than I had planned, Part of the time was due to my not being able to contact my insurance. They were very helpful and I obtained from an on premis Insurance agent. No coffee, water or soda's in the machine. Cris did buy me a soda when he went to fill the vehicle. More

A nightmare. Salesman was attentive at the beginning, but we got the run around from every department. We went Friday and immediately had an approval, then the next day we heard nothing on the final numbers we got the run around from every department. We went Friday and immediately had an approval, then the next day we heard nothing on the final numbers from finance. When we kept calling, we were given very misleading and contradicting information everytime. When we did speak up about the matter, the salesman stopped taking our calls. Very negative experience. More

Our experience at Bert Ogden Nissen was initially a mixture of some frustration and questioning. However, it was due to our expectations not meeting the expectations of the management at the dealershi mixture of some frustration and questioning. However, it was due to our expectations not meeting the expectations of the management at the dealership. Had it not been for Red (Raymond McGarity) our sales representative we might have gone elsewhere. We first met him in late March during Sprint break while looking for a car. He was professional, genuine and was not at all pushy. He let us think things through and agreed to be available should we decide to purchase a car. We were looking at Nissen Sentras at the time, but were not ready to make a commitment to a purchase. After going to several other dealerships, we decided to return to Bert Ogden in May when our son came home from school. We went to Bert Ogden Nissen and specifically asked for Red because of the positive impression he made on the first visit. We ended up buying a Nissen Altima. I would definitely go back to purchase another car from this dealership and specifically from Red becuse of the good service he provided. In fact, we have already talked to our sister about purchasing a car from this dealership. Red exemplifies what my dad used to call "true customer service". He is not out to just make a living for himself and the company, he is an example of someone who knows how to treat the customer in a manner which is genuine. It is readily apparent that he truely enjoys and believes in what he does and most importantly takes pride in his work. Another employee who stood out was Cyndy Fontenot. She was courteous, friendly and professional. More

We had actually decided on a vehicle at another dealership but my husband decided to stop by Bert Ogden one evening. He came back home so excited about the price of a Nissan Rogue which was a much dealership but my husband decided to stop by Bert Ogden one evening. He came back home so excited about the price of a Nissan Rogue which was a much better price than the vehicle we had set our eyes on. I wasn't a believer until I went the next day to see for myself. For a very small difference I would purchase a brand new vehicle instead of a 2008 model I had seen at Hacienda Ford. How can that be?? Well, it's true!!! Rich, our salesman, was very easy going, no pressure, and absolutely great. He knew exactly what we wanted and didn't push us into another type or style of car. It really is a big relief that he listened to our needs in regards to space and safety features we wanted in a vehicle. I drove off in my red Nissan Rogue with a big smile knowing I had purchased the right vehicle. We had to take our 1 yr old daughter which was tough because the wait time for all the paper work to be ready is long as expected. Unfortunately, Bert Ogden doesn't cater to those of us shopping with little ones. I really wish there was a baby changing station so I didn't have to change my dauther's diaper on a chair with no privacy and there was no kids room or at least a TV. It was pretty hot and they offer no complimentary bottled water and there is no signage directing you to the vending or soda machine. More

My husband and I bought a car there on sat 3/20/11. all was well until we checked into what we got into. the price of the car was 1000 more than the internet price I had told them about AND to top it off was well until we checked into what we got into. the price of the car was 1000 more than the internet price I had told them about AND to top it off there were deals they didnt let us in on. IE free maintance for a year. Also when we were leaving I noticed that the key was by itself. I asked the car sale person where the little remote to lock and unlock was and he said that the car that were 17 5 didnt come with that feature!! are u kidding me. Okay so I just bought a care that was like 18 grand and I dont even get a little convience tool with it. The price is really bothering me. What is the return policy for bert ogden nissan, because I rather get a car that with the internet price as the same as the one we got that actually has upgraded features. More