Bert Ogden Nissan

I bought my Nissan Juke color black a couple of weeks ago and my car came with some paint damages and some scratches. i was told if i set up an appointment that i could bring my car in to get that taken care and my car came with some paint damages and some scratches. i was told if i set up an appointment that i could bring my car in to get that taken care of. i had problems getting someone to take care of the paint damages and scratches on my car because of time. i was told it had to be brought in during the morning because my car had to be taken care of differently than other cars because it was a black car. it took me three tries to set up an appointment because there was never time for me at the dealership. finally i got a appointment set up on Friday around 1:30pm. when i came in i had a hard time because nobody had my appointment scheduled for me. so i came upon Francisco Torres we went out of his way to help me with my car when it wasnt his responsibility. i gladly appreciated all he did for me because my car was done in a few hours. and what i appreciated the most was that after my car came out of the shop not all the scratches were gone. but Francisco Torres went out of his way again to clean all the little scratches of my car himself. so this is why i give the rating i did above. because im thankful for all the help Torres did for me, my car looks way better than the day i bought it. More

I was in the market for a new car and decided to give Bert Ogden Nissan McAllen a try because I was so impressed with their prompt response to phone and internet inquiries. I guess I should have just lef Bert Ogden Nissan McAllen a try because I was so impressed with their prompt response to phone and internet inquiries. I guess I should have just left it at that. I was lied to and lured to the dealership by a salesperson who said my car was ready for me to pick up. He assured me my deal was backed by Mr. Vacker himself. Not even knowing who that was I went on the word of Chris and went to pick up my car. It was great up until the point when he drove me to a dark parking lot in back of the store to try to get me to take a cheaper car because the car that was nice, washed, and shiny up front, could not be sold to me because they were taking too big a loss. This is where it gets interesting. He told my husband he should have taken the deal the day before. He compared it to getting drunk, where you don't know what really happened and no finds out. We missed our opportunity and hence no deal. Be careful! I should have listened to a former employee who warned me of this practice of luring you in with promises too good to be true, only to waste your time and humiliate you. Why don't the managers do anything about this and this Mr. Vacker person. So beware of the deal that is too good to be true because it probably is and then they will get you there, bully you, pretend to be your best friend, send three or four people to talk to you, and get you to give up and take the crappy deal, oh and then laugh at you when your close to tears. Thanks Bert Ogden. More

First I would like to say thanks to Michael Castillo (customer service) and Chris Brown (salesman), they made my transition from my 2009 Nissan Sentra to my new 2011 Nissan Altima a smooth one. The Sal (customer service) and Chris Brown (salesman), they made my transition from my 2009 Nissan Sentra to my new 2011 Nissan Altima a smooth one. The Sales Manager also help me get me to a payment I could afford with little money down... they gave me far more for my trade-in than I expected. Thanks to all their hard work I am a proud owner of an Altima and I'm coming back in 2 yrs for a Nissan 370z. Thank You Ramon Garcia Jimenez II More

Mr. Mike Castillo was and continues to be such a help. He is always there to help as needed. Whatever the concern, once I contact him, it is quickly taken care. His customer service ways are truly an asset t is always there to help as needed. Whatever the concern, once I contact him, it is quickly taken care. His customer service ways are truly an asset to me. I certainly hope that the dealership regards also regards him in the same manner. Mr. Castillo is ready to serve, smiling and taking care of his customers. More

They will try and work with you on give you other suggestions depending on how much is your budget. Although, on my experience that I have a particular car that I want, they tried to work within my b suggestions depending on how much is your budget. Although, on my experience that I have a particular car that I want, they tried to work within my budget and at gave me the best deal possible plus all the added features I want in my new vehicle. More

miguel castillo went in and out of his way to make sure that we got exactly what we needed and put the extra effort that a stranger rarely puts for another stranger. he treated us like if he knew us foreve that we got exactly what we needed and put the extra effort that a stranger rarely puts for another stranger. he treated us like if he knew us forever, that was exceptional of him, selfless, and thus making himself a great person to deal with, which reflected on the dealership which at anytime i would recommend as the place to go deal with when needing a vehicle. More

Juan Mendez epitomized the ideal salesman. He exhibited Juan Mendez epitomized the ideal salesman. He exhibited true professionalism and courtesy. He answered all our questions and always came back to chec Juan Mendez epitomized the ideal salesman. He exhibited true professionalism and courtesy. He answered all our questions and always came back to check up on us whether to tell us that the aplication process was stilling getting worked on or simply just to acknowledge us. It is this quality that will make him an excellant employee in any job. More

Thank you Victor Flores for helping with my trade and Thank you Victor Flores for helping with my trade and getting me into the right car for me...I will send over my friends when they are looking for a Thank you Victor Flores for helping with my trade and getting me into the right car for me...I will send over my friends when they are looking for a car Please keep them away from carlos , thanks again norma More

The overall experience was great. Have had an experience last year at the same dealership and was unhappy with the pressure and harrasment. This time everyone was great and there was no pressure and I got last year at the same dealership and was unhappy with the pressure and harrasment. This time everyone was great and there was no pressure and I got the deal that I wanted without the added stress. The only problem was the process lasted longer than I had planned, Part of the time was due to my not being able to contact my insurance. They were very helpful and I obtained from an on premis Insurance agent. No coffee, water or soda's in the machine. Cris did buy me a soda when he went to fill the vehicle. More

A nightmare. Salesman was attentive at the beginning, but we got the run around from every department. We went Friday and immediately had an approval, then the next day we heard nothing on the final numbers we got the run around from every department. We went Friday and immediately had an approval, then the next day we heard nothing on the final numbers from finance. When we kept calling, we were given very misleading and contradicting information everytime. When we did speak up about the matter, the salesman stopped taking our calls. Very negative experience. More