Bert Ogden Harlingen KIA

Service department is horrible. They don’t answer the phone, they don’t return calls, they make promises but do not deliver. Four calls answered in Weslaco because Harlingen just wo They don’t answer the phone, they don’t return calls, they make promises but do not deliver. Four calls answered in Weslaco because Harlingen just won’t answer the telephone. I was transferred twice and they still didn’t answer. They say they will call back but never have called back. Cars just sit there. I don’t think they have mechanics. More

Dealer made the process easy and painless. Never made me feel pressured into purchasing a vehicle. Finance was simple and quick! Wasn't perfect but was happy with my purchase. Never made me feel pressured into purchasing a vehicle. Finance was simple and quick! Wasn't perfect but was happy with my purchase. More

No one answered my calls. Paid for touch up paint 3 weeks ago and have not heard back. Paid for touch up paint 3 weeks ago and have not heard back. More

The people were very nice and friendly however after my purchase the next day I found out that the reason the factory list usually on the side window was missing, they had increased the price about $2000. purchase the next day I found out that the reason the factory list usually on the side window was missing, they had increased the price about $2000.00 over factory MSRP. I have purchased several vehicles from Bert Ogden and was able to negotiate a favorable price and considered them as honest, now I feel lied to and taken advantage of. Basically cheated. More

Great customer service knowledge of sales person (Juan Davila) Most of all the respect he had for my spouse and me.. will definitely return to Bert Ogden Kia. knowledge of sales person (Juan Davila) Most of all the respect he had for my spouse and me.. will definitely return to Bert Ogden Kia. More

Buy somewhere else. No customer service, no help with problems, nothing but avoidance and refusals. Worst car buying experience of my life. I do not include service depar No customer service, no help with problems, nothing but avoidance and refusals. Worst car buying experience of my life. I do not include service department in this review until I actually have the vehicle serviced. Management does not want to address problems. Go out of town if you want to buy a Kia. More

Very negative Experience. Do not waste your time I have had a very negative experience with Bert Ogden Harlingen Kia. My experience is strictly from buying vehicles, and does not involve the Service I have had a very negative experience with Bert Ogden Harlingen Kia. My experience is strictly from buying vehicles, and does not involve the Service department. Used to be a loyal customer, but will never set foot inside this dealership. The staff does not value customer relationships, loyalty and experience. Also, has no business integrity, ONLY focused on bottom line and ripping customers off. In spite of being a loyal customer, looking to trade a one year old Kia sedan (9 K miles that was bought brand new from same dealership) for a bigger vehicle, dealership did not provide any kind of assistance. We could not make the trade work, and I had to go to a different dealership in Corpus Christi where it made much more sense. In my time of need, Bert Ogden Harlingen KIA was a HUGE let-down. My experience consisted of deception, dishonest managers, and false advertising (will not go into details) It is said that the hardest part is to bring the customer in through the front door. In my case, I had been there 3 times for the same vehicle over a 3 month span to work something out that would make sense for both customer and dealership. Instead, it was a LOSS-LOSS scenario for me. I was treated only as a financial transaction with $$ signs on my forehead. I am extremely disappointed in the whole process. I would rather make the drive somewhere else than work with this dealership ever again. I would give it 0 stars, if possible. P.S Do not put an automated response, trying to "follow-up". Instead, use that time to train staff on business ethics and customer relationships . More

Avoid them like the plague. We bought our new mini van through them just a few months ago. We love our vehicle but next time we'll drive up to San Antonio. The sales process was We bought our new mini van through them just a few months ago. We love our vehicle but next time we'll drive up to San Antonio. The sales process was fairly smooth up until the day before we were scheduled to pick up our vehicle. They explained the Kia rebates wouldn't qualify for our vehicle since it was used as a "loaner" and thus not considered new. Conveniently for them, all the other vehicles we considered after that were more expensive (even with the rebates). So we ended up purchasing the "loaner van" and after starting the paperwork, we noticed cracks in the windshield. They scheduled for us to come in the following week at 8 am to the service dept. We show up only to find out they hadn't even ordered it. The final straw was our trade in. We just had made a payment on our trade in however the dealership didn't send the payoff until a month later so we owed another payment on a vehicle that wasn't even in our possession. We're still waiting on getting the re-reimbursement from Kia. Every sales, service and financing person who gave us their business card and told us to call them for "anything" has been unresponsive and over promises and then doesn't deliver. I would definitely take my money elsewhere. More

sales Some old sales , same old sales tricks just wonder why they number one in sales in the rio grande valley Don't trust this dealership Some old sales , same old sales tricks just wonder why they number one in sales in the rio grande valley Don't trust this dealership More