Bert Ogden CDJR

I want to thank Rolando Najera for providing exceptional customer service at Signature Select by Bert Ogden in Harlingen Texas. Mr. Najera's expertise, as well as his knowledge helped with my purchase decis customer service at Signature Select by Bert Ogden in Harlingen Texas. Mr. Najera's expertise, as well as his knowledge helped with my purchase decision. Bert Ogden, Rolando Najera is an asset to your organization. I highly recommend Mr. Najera with your next vehicle purchase. More

Worst experience ever at a dealership. I found a vehicle on internet at Bert Ogden CDJR. I made an appointment to go see the vehicle. I live in Mcallen so a 30 minute drive to this deal I found a vehicle on internet at Bert Ogden CDJR. I made an appointment to go see the vehicle. I live in Mcallen so a 30 minute drive to this dealership. I test drove the vehicle. I decide to negotiate to purchase the vehicle and told cannot buy the vehicle. Asked if interested in another vehicle. I believe the posting is only to lure people in and then tell them vehicle is not available and see if want to buy another. All you get is sorry a mistake on the website. I left upset after losing 3 hours of the day in a dealership that does not honor its advertising. Will not deal with this dealership going forward. More

My experience with Bert Ogden Service Department with just awful. I set up appointment to get my jeep serviced since I was having issues. I set the appointment online for the service to be done in Edin just awful. I set up appointment to get my jeep serviced since I was having issues. I set the appointment online for the service to be done in Edinburg. When the vehicle was taken in, we were told that the appointment was set for the Harlingen location. I had the email in front of me but they still insisted that it needed to be taken to Harlingen. If I rescheduled the appointment, it was going to take another week or so. They offered to take the Jeep to Harlingen and bring it back when it was ready...so I said ok. They didn't check it until 4 days later (so why did I have to set an appointment if I was going to wait). Day 4 it was checked, Day 6 parts were ordered, I was told it would be ready on Day 7, Jeep was not ready on Day 7 but on Day 8!!! So I was told it was ready and that it would be brought back to Edinburg. At the last minute, I was told that there wasn't anybody available to bring my jeep back to Edinburg and that I would need to pick it up in Harlingen. So now I needed to find a ride to Harlingen. Also I was never offered a loaner!! And I didn't ask for one since I never thought it was going to take so long. I was being assured on all of the calls that I made that it would be ready the following day. Also there were many times that I would call to check on the progress and left messages for Crissy and MY CALLS WERE NOT BEING RETURNED!! Ugh! I found a ride to Harlingen and when I got there my jeep was not ready! They were still doing an oil change so I had to wait. Well I did not want to go through this again, so I ended my relationship with Bert Ogden, went and traded in my Jeep at another car dealership. Worse experience ever!! Oh yeah also, I got a phone call a couple of days later from somebody from Bert Ogden asking if I had returned a LOANER. What?!?! I told the lady that I NEVER got a loaner! What the heck?!?! SMH:( More

Service Dept So far my experience with the Bert Ogden Service writers and Service team have been nothing to boast about. I am 1 phone call away from going to the S So far my experience with the Bert Ogden Service writers and Service team have been nothing to boast about. I am 1 phone call away from going to the Service Supervisor. My vehicle has been in the shop for over 20 days and I was told that I would need a new engine. I have yet to get a claim number or order number from them so I can get a rental car. Also was told by the service writer that the engine is back ordered and apparently has not been ordered yet. This whole time I have only received 3 phone calls from my service writer. I have had to reach out to her several times only to get no where. She has no customer service skills and does not follow through with what she promises. I can not rate the quality of work BECAUSE MY TRUCK IS STILL SITTING IN THEIR PARKING LOT. 23 days in and they finally ordered a motor but can not give me an estimated time when this truck will be fixed. Motor is back ordered! Still did not offer to help get me into a loaner or rental car. Having to do this myself. Customer service skills....zero! More

A/C repair It took 1 trip to Bert Ogden Kia in McAllen, Tx. & 3 trips to Bert Ogden in Harlingen, Tx. to get my A/C worked on. My A/C still isn't working right, It took 1 trip to Bert Ogden Kia in McAllen, Tx. & 3 trips to Bert Ogden in Harlingen, Tx. to get my A/C worked on. My A/C still isn't working right, at highway speed it only gets cool, City driving it does get cold. This is a 2019 kia Niro. The vehicle always got cold at highway or city speeds. I've driven over 200 miles total to get the A/C repaired & will never recommend Bert Ogden dealerships when buying or servicing any vehicle. I also called Kia U.S.A. to complain & they put me on hold while they called the dealership & the dealership told them they didn't know me or never worked on my vehicle,, the funny thing was as soon as I hung up from the complaint dept. the dealership called me to bring my car in for the repairs. More

Great service , would definitely come back. Will recommend to family and friends. Bert Ogden has great customer service I like bringing my vehicle here. Service a , would definitely come back. Will recommend to family and friends. Bert Ogden has great customer service I like bringing my vehicle here. Service advisor is helpful and friendly. More

Scheduled maintenance Always greet you. Your service us always completed in a timely manner. Comfortable area if you are waiting on your vehicle. Coffee, water, and pop Always greet you. Your service us always completed in a timely manner. Comfortable area if you are waiting on your vehicle. Coffee, water, and pop orn. More

Quality Always meets and exceeds my expectations. Lupe always greets with a smile and very helpful. Wait time is minimal and service department is ready to Always meets and exceeds my expectations. Lupe always greets with a smile and very helpful. Wait time is minimal and service department is ready to service my vehicle upon my arrival. More