Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bert Ogden Buick GMC
Edinburg, TX
51 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 51 reviews
September 16, 2014
LEAKING AGAIN AND NO SERVICE WARRANTY Had taken in my Enclave for a leak that appears to be coming from the overhead light area. They said they ran it thru the carwash and had not found it Had taken in my Enclave for a leak that appears to be coming from the overhead light area. They said they ran it thru the carwash and had not found it after multiple attempts. Well with recent heavy down pours it is leaking again!!! Now even more, afraid that they wouldn't take my word I made to their service center on Saturday, a nice Sales man named Alfredo and his supervisor acknowledged the leak, the sales manager got pictures and all the info. I took it in this morning spoke to Alfredo in service, first thing he said you're no longer under a service contract. He took my keys went and got info from car, didn't even ask me about leak or it's origin. I gave him name of sales man but I might as well have been talking to the wall. Called him at 244 because I hadn't heard anything. He couldn't even give me an answer, asked what I had taken my car in for?!?!? The told me he'd check and he's call me back. Needless to say it's 315 and still no call back. I did get a ride to work and that was great. Service not so sure. Still waiting. More
by cori18
Employees Worked With
alfredo
June 13, 2014
Not at Dale Gas At our arrival we knew what we wanted. We drove the Sierra 1500. A very nice truck. The problem started when a sheet with pricing was brought in. We w At our arrival we knew what we wanted. We drove the Sierra 1500. A very nice truck. The problem started when a sheet with pricing was brought in. We were offered $13,000 for our 2013 Buick Verano. We found out that it was worth $18,700 by refinancing. We were offered only $ 4,000 worth of rebates. Then to top it off we were charged for $1,700 because we had not accepted to pay for a package which was already applied to the Buick Verano when we bought it. Imagine to charge us for something already bought and payed for. A week later I was able to go to another GMC dealership and within 3 1/2 hrs I had bought a GMC Sierra sle Texas edition for a very good price with just over $ 8,000 in rebates. Im well aware that any dealership is a business first, but it stays in business by returning customers. We tried to be those customers but were shushed away. Ni modo. Better luck next time. Mariano More
by Mariano123
Employees Worked With
Sorry dont remember the sales persons name
September 25, 2013
I have taken my GMC Sierra for routine service and repair for the past twelve years. Chris Hatzold and his team have been nothing but helpful in caring for truck. The staff is friendly and very knowledgabl for the past twelve years. Chris Hatzold and his team have been nothing but helpful in caring for truck. The staff is friendly and very knowledgable when comes to their product. Many thanks to everyone at Bert Ogden in Edinburg. More
by Kvaladez1977
Employees Worked With
Chris Hatzold
September 24, 2013
Thanks for the fast and friendly service, Alfred made it fast and easy, I was offered to wait in the waiting area I was offered coffee or water together with sweat bread, or if I didn't want to wait they ha fast and easy, I was offered to wait in the waiting area I was offered coffee or water together with sweat bread, or if I didn't want to wait they had someone take me home or else where then they would pick me up later after the vehicle was ready More
by Adieno somar
Employees Worked With
Alfred, Marlene and Jackie
September 20, 2013
I am a long-term customer of Bert Ogden, and one of the reasons is the great service I recieve from the dealership and Cris as well as the other employees immediate attention --- very detailed, very friend reasons is the great service I recieve from the dealership and Cris as well as the other employees immediate attention --- very detailed, very friendly, very respectful, and I never have had to bring the vehicle back for lack of or any mistake in service. More
by sharlotte01
Employees Worked With
Cris Hatzold
September 19, 2013
The service manager has done an excellent job getting my car in for service when needed. Not only has he gotten my car in when needed, but the time that it takes is very reasonable for what is being done. car in for service when needed. Not only has he gotten my car in when needed, but the time that it takes is very reasonable for what is being done. I appreciate the friendliness and respect that is shown for the customers. I always recommend people to have their car serviced with Chris Hatzold. More
by Saranda13
Employees Worked With
Chris Hatzold
September 19, 2013
They picked up my suburban from the office which saved me time. They kept me informed of the work with respect to how long the repair would take and the cost of the repair. time. They kept me informed of the work with respect to how long the repair would take and the cost of the repair. More
by pawelepj
Employees Worked With
Cris Hatzold
August 25, 2013
I felt that my experience there at Buick GMC was very satisfying because Juan was very nice and helpful and the car that we purchased is just what we were looking for. satisfying because Juan was very nice and helpful and the car that we purchased is just what we were looking for. More
by ednacortez4
Employees Worked With
Juan Mancha
