Bert Ogden Buick GMC

Poor communication Took my 2017 2500 Sierra Denali because brake pedal was sticking also have fuel filter replaced set up appointment for Friday 9:00 am about 5:30 pm I Took my 2017 2500 Sierra Denali because brake pedal was sticking also have fuel filter replaced set up appointment for Friday 9:00 am about 5:30 pm I call to see if truck was done.They haven’t even started said they were backlogged and maybe Monday so Monday came and went maybe Tuesday. Also put on hold multiple times couldn’t find me in the system I had to call a salesman and ask for to have service mgr to call me because they wouldn’t answer the phone Not very happy More

2017 GMA ACADIA First of all I would like to thank Robert Lucio general manger for all his help. Professional of salesmen Juan Hernandez , Joe cruz, Danny Alcantar a First of all I would like to thank Robert Lucio general manger for all his help. Professional of salesmen Juan Hernandez , Joe cruz, Danny Alcantar and David Rios, I want to especially thank Johnny Rodriguez and Carlos Fantini for making a fun experience. I am going to recommend all my family and friends. More

Not very personable service I had to bring my truck in for service due to a check engine light. Being from out of state I felt more comfortable bringing it to a dealer for servic I had to bring my truck in for service due to a check engine light. Being from out of state I felt more comfortable bringing it to a dealer for service. I guess I was expecting service like my local dealer, and did not receive it. Burt Ogden had 1 service writer who I had to wait to talk. after talking to the service writer I decided to make appointment for Monday morning since I plans for Friday and they are not open on the weekend. Took the truck in on Monday morning and service area was a mess of cars after service area open for a hour. Had to wait again to talk to a service writer to get the truck checked in. I get it Monday morning and having to wait your turn, nothing new there. What was disappointing is having to wait all day to be contacted about what needed to be repaired. I had already taken it in and knew it was a O2 sensor, Even told the service writer the exact code and what was wrong. So waiting all day to confirm what I knew was wrong already and then have to wait till the next day after setting appointment to have the service done was not ideal. On to the next day go pick up the truck get stopped at the driveway by salesmen asking what we were there for. Picked up truck after waiting and paying. Again normal part of any transaction. Make the payment get my keys and given receipt. Thanked for choosing Burt Ogden have a nice day. Again stopped by same sales force blocking driveway to leave. Here is where the local service of Bergstrum GM of Wisconsin stands apart and is in my opinion much more customer focused. 1: Takes the time to go over what was done even if it was just a simple oil change. Burt Ogden did not offer to explain the bill. 2: Offers a complimentary car wash with any service and asks if you want one at time of drop off. Burt Ogden did not offer or mention this. Was told by family member who we were visiting that there was a sign there about a free oil change if a walk around was not offered. again not mentioned by any service writer. 3: Not blocked from entering or exiting by a team of sales people. Overall Burt Ogden did fix what was wrong with the truck but the lack of personal service was a let down. More

Overall experience The dealership was slow at first no one was really out side walking the yard took half an hour for someone to talk with. But from that point on very t The dealership was slow at first no one was really out side walking the yard took half an hour for someone to talk with. But from that point on very tentative answered all my questions More

Lousy service not helpful nor would explain process. To cha Lousy service not helpful. Nor would he explain why the charge for the battery when it wasn't even 2 yrs old. All he would say was that their policy Lousy service not helpful. Nor would he explain why the charge for the battery when it wasn't even 2 yrs old. All he would say was that their policy had change I asked why we the customers were not notify in writing. Seams to me all in your company's mind is to cheat the customers . Last time I'm ever buying anything from you. To make matters worst is that I bought 2 cars from you on the same day. More

Excellent Service Awesome dealer always helpful with all our SUV's services and sales have never had a problem, Always great customer service in a timely manner and he Awesome dealer always helpful with all our SUV's services and sales have never had a problem, Always great customer service in a timely manner and he hen my vehicle has stayed overnight a rental has always been provided for us. More

Best experience They were very helpful, attentive, and friendly. I loved the experience it was great. They explained everything in detail from the vehicle to the actu They were very helpful, attentive, and friendly. I loved the experience it was great. They explained everything in detail from the vehicle to the actual deal. More

Awful 2 years experience Sad to say, but it's been a disappointment there at Bert Ogden GMC with the my truck that I purchased brand new (GMC Sierra SLT crew cab 2015), so the Sad to say, but it's been a disappointment there at Bert Ogden GMC with the my truck that I purchased brand new (GMC Sierra SLT crew cab 2015), so the truck was not cheap. I've been very patient and taken it over 12 times over these past two years to get it fixed and nothing was resolved. If you looking to purchase, take in consideration that your brakes are going to squeak after the 5 month and their response is that it's absolutely normal. If the employee would of at least brought it up during the test driving it, i would of taken it into consideration before purchasing. Also their so called fixes only last for a month or two and then the problem reappears. FYI it was around 6,000 miles when the problems appeared and as of now my truck just hit 20,000 in the span of two years. I been making monthly payments just so I can have my truck visit their shop and try to get fixed. Oh yeah, instead of fixing my truck, their other response was " Purchase a new truck". My truck had only been 1 year old when I was told this. *bert Ogden, I'm still waiting for the specialist that was going to check my brakes and it's been 2 years* More

Still waiting after 3 months Was in car accident on april 1 and after 3 months my truck is still not repaired, no one calls me to keep me updated on status and went i call them th Was in car accident on april 1 and after 3 months my truck is still not repaired, no one calls me to keep me updated on status and went i call them they tell me they are short handed and that they are too many cars being worked on . If they would of told me this before i would of gone somewhere else. They have not met three date lines already and now they stop giving me date lines and no one has call me since june 9th. Thinking they just dont want to fix my truck. If possible wound not give one star on this More