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Bernardi Volvo Cars Natick
Natick, MA
693 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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693 Reviews of Bernardi Volvo Cars Natick
December 19, 2014
Highly recommend Barbara real down to earth person!! Barabra Goodman was a real breath of fresh air. I have not purchased many vehicles nor do I enjoy the process of buying a car. To be honest who does Barabra Goodman was a real breath of fresh air. I have not purchased many vehicles nor do I enjoy the process of buying a car. To be honest who does. But I consider myself a good judge of character. Sure every sales person has a corporate line. But what made my buying experience at Volvo of Wellesley great was Barabra! She is genuine and a person I enjoyed taking a nice fall drive with. At one point she made the comment "now isn't this nice". I replied "Yes this car is very nice". To which she replied "No I mean the scenery". lol. If your looking to buy a car and not feel pressured, rushed or intimidated go see my friend Barabra. More
by adancel
Employees Worked With
Barbara Goodman
November 12, 2014
What A Great Experience I contacted the dealer via email about a car they had for sale. Their response was prompt, courteous and instantly assured me that I was working with I contacted the dealer via email about a car they had for sale. Their response was prompt, courteous and instantly assured me that I was working with professionals. Vadim Kelly, Sales Manager, and Barbara Goodman, my sales associate, were fantastic. No pressure, no silly sales pitches, just a great all around experience. They knew the brand, the vehicle and made me comfortable at all times. I feel good about the process, feel like I got a great deal, and genuinely liked everyone I met. And I can't say that about every other car I've purchased! More
by ctcarmatt
Employees Worked With
Vadim Kelly, Barbara Goodman
November 06, 2014
Update to previous review Update to prior review: All it took was making a formal complaint to Volvo America to get the attention of this dealership. it didn't have to get Update to prior review: All it took was making a formal complaint to Volvo America to get the attention of this dealership. it didn't have to get to this point of aggravation, but I was pleasantly surprised with the response and attention from Marcus Kingsbury. This all occurred within a day or so after reaching out to Volvo corporation customer service. He called me, apologized and took ownership of his dealerships' mistakes. Although I was hesitant to do any more dealings with them he convinced me to allow then to pick up my car from my home and bring me a loaner. He oversaw a senior mechanic as they redid the 30,000 mile service. He also made things right by me by detailing the vehicle, giving us winter floormats and even offerred us a complimentary 40,000 mile service. All of the above was a surprise to me as it was explained and documented when my car was returned to me that same afternoon. I still can't forgive nor highly recommend this dealership's maintenance department, but I do recommend that you request Marcus if you have any problems like I did. ----- Wow just wow! The service department here is a complete joke and Volvo should be ashamed to be associated with Volvo of Wellesley. I brought my 2013 Volvo XC60 for it's 30k service a few weeks ago. This was my second time bringing the car here, but will definitely be my last. During the 20k I had asked them to fix my backup camera which was jumpy and not working properly. Believe it or not the camera actually got 10 times worse after they touched it. In fact I was receiving the BLUE SCREEN of death when trying to use my backup camera. Cut to I have (or I think I have) the 30k service done along with a request to fix the still broken camera. I am given a disgustingly filthy (inside and out) loaner vehicle after dropping my off car. Not only did it badly need a car wash and full detail, it also had faulty brakes that badly needed to be replaced. Can you believe a service department handing you an unkempt Volvo vehicle like this? We're not talking about a $15k KIA I have here. It's a near $40k 1 year old Volvo I am trusting you to fix. Later that afternoon I receive I phone call from the service guy telling me that it would be at least 4-5 days before they receive the needed camera part so he wanted me to drive back the 45 min (same day) to return the loaner and take my car home. I would then need to return again sometime possibly next week. I refused to do so as I had never agreed to make multiple trips for this camera repair. I asked to speak to the manager. Explained the scenario to him. Informed him that I was unhappy with not only the service person and his attitude, but also the pathetic excuse for a loner vehicle that they gave me. I told him that I wanted my car fixed and returned to my home. I refused to return the loaner until that was done. Well the only saving grace was that this manager quickly came up with a solution. He pulled a working camera part out of one of the many other XC60's on their lot. Then had someone drive my car to my place. I was pleased although had already decided that I would not be returning to this service department. Well here's the xxxx kicker! 2 days ago, I am heading out to fill up my car so my wife and daughter can go away for the weekend. Start the ignition and I am immediately greeted by warning signs on the dash informing that I IMMEDIATELY need to SHUT OFF THE ENGINE. I do so and it further warns me that my coolant level is low. This makes zero sense I think out loud as I have just had my 30k service interval where the bare requirement is topping off of all fluids. SO, I call Volvo roadside and arrange to have it towed to Volvo Village in Boston (Allston) the next morning. I am not taking any chances and not putting my family in danger by just simply adding coolant and assuming everything is A-OK. Cut to the next morning. I wake up a 6, spend an hour in a tow truck and I have just dropped off the car with Steve the service manager in Boston. Not 10 minutes go by as he walks up to me in the waiting area and asks me if I have done the 30k service for my vehicle as it is currently at 31500. I say, yes of course, I just had done a few short weeks ago at Volvo of Wellesley. Well he informs me that not only did this pathetic service department in Wellesley NOT top off my coolant fluid... they in fact DID NOT TOP OFF ANY OF MY FLUIDS!!! He also goes on to inform me that this is not the first time he has heard of such complaints about that dealership. So, I ask you what the xxxx did I actually pay for as my included 3yr/36000 mile service plan??? This is everything that is SUPPOSED TO BE DONE from the Maintenance/Warranty Guide on Volvo's website for the 2014 Volvo XC60 at the 30,000 mile interval: Engine oil and filter, replace Engine/Transmission/ Timing gear check for leaks Service Reminder Indicator (SRI), reset Engine Air cleaner (ACL), clean the air cleaner housing/replace filter (engine code 90)3 COOLANT LEVEL/ CHECK ADJUST Power steering fluid level, check/adjust Washer fluid level, check/adjust Check all wiper blades and washers for headlights and windshields for function and signs of wear Clean inside of windshield in front of camera (vehicles with camera for collision warning) Brake fluid level, check & adjust Brake pads/discs, check Wheels and tires, check pressure, wear and condition AM I TO BELIEVE THAT THIS SERVICE DEPARTMENT DID ANY OF THE ABOVE? I DOUBT IT. More
by djluscious
Employees Worked With
Peter Miller
September 27, 2014
Pre owned car purchase I had to purchase a vehicle to replace my VW Passat. I considered Volvo and Audi but settled on Volvo for safety and style. My salesperson (Robert Fis I had to purchase a vehicle to replace my VW Passat. I considered Volvo and Audi but settled on Volvo for safety and style. My salesperson (Robert Fish) was patient, walking me thru all the available choices, never pushy, always looking to meet my needs. When we finally settled on the S40, I knew we had made the right move. More
by Nateski999
Employees Worked With
Robert Fish
June 08, 2014
Fantastic Service, Quality People I had a great experience buying from out of town. Alfonso picked me up at the airport, bought me coffee and sold me a car. Transaction was smooth an I had a great experience buying from out of town. Alfonso picked me up at the airport, bought me coffee and sold me a car. Transaction was smooth and fair. I would highly recommend this dealer for any purchase. More
by scottvieth
Employees Worked With
Alfonso Romano
November 22, 2013
I recently purchased an S60 T6 Volvo from Volvo of Wellesley. I was greeted professionally by Alfonso Ramano who helped my husband and I feel so comfortable about the brand and safety of Volvo. He wal Wellesley. I was greeted professionally by Alfonso Ramano who helped my husband and I feel so comfortable about the brand and safety of Volvo. He walked us around and let us get into a car that was exactly what we were looking for. When it was time for the test drive we got the pleasure of working with Andrew Snyder who was great in the detail and excelled at answering my many questions. After I knew what I wanted I was taken care of by the finance department at Volvo who worked with my husband and I to get us into a rate we were comfortable with. For me the most nerving part of getting a new car is dealing with the finance aspect, but with Gustavo Vasquez my husband and I experienced minimal pains. Gustavo was so easy going and personable that we quickly realized we went into an office to do a business transaction and left the dealership with a friend. This dealership has become an extension of my friends and have taken such good care of me thus far. But my lasting word the I will always remember is when I signed the papers, they excitedly said, your relationship with us has just begun. We will take care of your car and you and make sure you are always safe on the road. No words can truly explain the feeling of knowing I'm taken care of in a safe, dependable, amazing vehicle. I will be a Volvo driver for the rest of my years, and I'm lucky to say the journey started at Volvo of Wellesley. -Jamie Laliberte Whalen More
by jamiewhalen
Employees Worked With
Gustavo Valqusez
September 11, 2013
Barbara was extremely friendly and very helpful and efficient in helping me process my purchase, as was her support crew. Very positive experience, would (and will) definitely recommend her. Only negat efficient in helping me process my purchase, as was her support crew. Very positive experience, would (and will) definitely recommend her. Only negative was number of dealership follow-ups within 24 hours after the first visit (and they're receptive to comments!). More
by nabalabj
Employees Worked With
Barbara Goodman
September 03, 2013
Bought a brand new xc90 yesterday. Robert Fish was the salesman. Robert was very informative and friendly. Showed me all aspects of the car with no pressure. After some time we came to an agreement on salesman. Robert was very informative and friendly. Showed me all aspects of the car with no pressure. After some time we came to an agreement on price and now I'm the proud owner of a beautiful car. Sales manager ( (Alfonso) was very kind and helpful as well. The whole experience was 5 stars! More
by ryoung21
Employees Worked With
Robert Fish
August 17, 2013
I leased my first Volvo there and the overall experience was excellent. I would recommend this place to any Volvo buyers. Unlike some aggressive dealers, the sales ppl here were friendly and patient. They a was excellent. I would recommend this place to any Volvo buyers. Unlike some aggressive dealers, the sales ppl here were friendly and patient. They also arranged to deliver the car to my place, which I'm really grateful to. So far the car has been doing great and I'll follow up with the customer service later. More
by Chelsea's
Employees Worked With
Stephanie Tutty
August 13, 2013
This was our first purchase from this dealership. Mathew Quelch was a wonderful representative of Bernardi. As a salesman / manager he was extremely helpful by being slow and deliberate. He did not try to o Quelch was a wonderful representative of Bernardi. As a salesman / manager he was extremely helpful by being slow and deliberate. He did not try to over-sell us, or back us into a corner to make a quick sale. He was patient and helped us get into the car our family needed. We were very happy with him and would recommend him and this dealership to anyone. More
by FredBear
