Bernardi Volvo Cars Natick

Wonderful responsiveness from the service department. Kept us informed every step of the way with a complex issue. Texted a video of work in progress. Felt the car was in competent hands. Would return fo Kept us informed every step of the way with a complex issue. Texted a video of work in progress. Felt the car was in competent hands. Would return for future service needs. More

Great service and advice for my annual oil change and maintenance. Steven Cheek one of the service advisers was of great help. And John Rappold the Service Manager, as usual, an amazing guy for all his h maintenance. Steven Cheek one of the service advisers was of great help. And John Rappold the Service Manager, as usual, an amazing guy for all his help in this visit to the dealer. Thank you to both of them! More

Every dealer staff member I was in contact with was very friendly and helpful. My service advisor who assisted me was Amanda. I give her a 5 star rating. Amanda took the time to understand my service mainte friendly and helpful. My service advisor who assisted me was Amanda. I give her a 5 star rating. Amanda took the time to understand my service maintenance concerns. Amanda’s follow up and keeping me informed was outstanding. The dealership has a comfortable setting for waiting with complementary drinks. More

Dealership was understanding when I dropped off the car and told them I would be out of town for a week. When I returned the car was ready and job performed. and told them I would be out of town for a week. When I returned the car was ready and job performed. More

Dan and has team work together well and entire experience has been solid 3 times now. Great waiting room. We moved from other Volvo to Dan's service dept and everyone is happy. has been solid 3 times now. Great waiting room. We moved from other Volvo to Dan's service dept and everyone is happy. More

I was impressed with their service and appreciate how quick they were to have my car back and washed . Thank you quick they were to have my car back and washed . Thank you More

Dan provided prompt and professional service advice. He listened carefully to my auto concerns and addressed the issues fully. He listened carefully to my auto concerns and addressed the issues fully. More

The service at Bernadi Volvo Natick was above my expectations. I really appreciated it Thank you Sam. expectations. I really appreciated it Thank you Sam. More

Briefly - Bernardi Volvo applied a temporary, non-standard fix (a plug) to a tire with a slow leak, which resulted in a costly tire replacement ($300+) less than 3 months later, instead of a stan non-standard fix (a plug) to a tire with a slow leak, which resulted in a costly tire replacement ($300+) less than 3 months later, instead of a standard, permanent patch ($30-50), which would have lasted the life of the tire. More detail:  I was in for service on 5/15 at Bernardi Volvo. They found a nail in the front right tire, and repaired it with a plug.  It developed a slow leak about two weeks ago, so the repair lasted about 2-2.5 months.  I took it in to Sullivan Tire, which is much closer to my house than Natick, and they found that the leak is coming from around the plug. They also informed me that a plug is only a temporary fix - instead, a patch should have been used to perform the repair.  A patch will last the lifespan of the tire, whereas a plug is only ever intended to be temporary.  I had to replace the tire (a $300+ fix) when a $30-$50 patch back in May would have fixed the tire permanently.  I am disappointed that Bernardi Volvo did not recommend a patch to me initially to preserve my tire, and I am also disappointed that when I called Bernardi, they refused to cover the cost of a replacement tire.  I want to trust that the shop I take my car to for repairs will recommend the right fixes, and it is clear that Bernardi Volvo did not do that, nor did they offer to fix the mistake when I spoke with the service manager. More

Amanda was efficient, friendly, and went over everything in detail. The service took about 1.5 hours and they also took care of a recall. in detail. The service took about 1.5 hours and they also took care of a recall. More