Bernardi Honda of Natick

I will never buy a car from Bernardi. The Friday (or Saturday, I don't remember which) before New Year's Day, I stopped by the Bernardi Honda dealer in Natick to look over the Civic Hybrid. They only h Saturday, I don't remember which) before New Year's Day, I stopped by the Bernardi Honda dealer in Natick to look over the Civic Hybrid. They only had one on the lot, which was sold, and I completely understand why they wouldn't want someone test driving a sold vehicle. However, they had another one on the storage lot in Ashland, and I said I'd call Monday. First thing Monday, I called and told them I would like to test drive they car, and they said, no problem, what time. We arranged for me to come in around noon. When I got to the dealer, I was told that they could not get the car down from Ashland "because of the snow" (not sure why, since it snowed on Saturday, but not on Sunday or Monday morning). The salesperson kept trying to get me to test drive a regular Civic. Since I was only interested in driving the hybrid, I couldn't quite see what the point in that was. Then I was also told that I might be able to test drive the car that was on the lot - the one that was already sold - but that the battery pack and electric motor were not serviced yet, so they would not work. Again, what would be the point? Sensing, I'm sure, that I was about to walk out, someone apparently "remembered" that the hybrid (the one on the lot, the one that was already sold) had indeed been serviced, and it would be okay for me to test drive it. I'll confess, I did. But by then, I had already decided not to buy a car from Bernardi (and this was a dealer that had been highly recommended to me by two other people) for at least two reasons: 1) the salesperson should have called me back and let me know that the car in Aahland was not available yet, and made a different appointment time for me (rather than pressuring me to do something, as in implying that I should just buy the car sight unseen, because it "would only take someone to call and the car would be sold"... this was repeated several times to me both times I was there); and 2) I was both amused and alarmed that they were willing to let me drive a car they had already sold (and which had not been fully serviced yet - the hybrid system may have been working, but they hadn't even taken the protective plastic covers off the wheels). And, what would stop them from allowing someone to test drive a car I'd bought before I could get in to pick it up? More

Bought two cars here in past couple of years. Good dealership. Nice and not pushy. Honest to deal with. Much better than other local Boston Honda dealers. Shawn and Mo were friendly. One problem dealership. Nice and not pushy. Honest to deal with. Much better than other local Boston Honda dealers. Shawn and Mo were friendly. One problem at pick-up of new car. They fixed the problem - although they should have been more thorough and triple checked the car before I arrived for pickup. Still - overall, a good experience. More