Bernardi Honda of Natick

I talked first, after an online inquiry, with Charlie Sectish and he was wonderful, answering my questions, and even referring me to this site to check the dealership out!! Right then, I was impressed b Sectish and he was wonderful, answering my questions, and even referring me to this site to check the dealership out!! Right then, I was impressed by that (as well as his no pressure attitude). When I went to the dealership, Sal Favuzza was brought in as the salesman and again, I knew I was with someone who was not the stereotypical "car salesman" - I'm allergic to those people!! Finally, to close the remarkable deal that Charlie and Sal put together for me, Shannon Smith was brought on board as an "awesome" guy - and he is. Those three are terrific and really know their stuff. I consider myself very lucky to have worked with them. At least one of the other sales guys is the stereotype and, had he been the salesman I began with, I probably would have walked out. More

My wife and I shopped a few Honda dealers. We were treated the best at Bernardi Honda. No pressure. Tim and Seth were great. Our salesman Mike Perry was very helpful. The other dealers we went to only treated the best at Bernardi Honda. No pressure. Tim and Seth were great. Our salesman Mike Perry was very helpful. The other dealers we went to only wanted to Sell us a car. Bernardi was more interested in helping us. We could have save another $75.00 at one dealer but Bernardi Honda was worth the extra $$$. Jonathan More

Excellent dealership, great customer service, best purchasing experience! They met the price point that I sought. I had very unique requests, which required the dealership to locate the only vehicle l purchasing experience! They met the price point that I sought. I had very unique requests, which required the dealership to locate the only vehicle left in New England. They were methodical about going through the paperwork, and demonstrating all the features available in the car once it was received. Highly recommend this dealership to potential customers. More

The service rep is the worst person to work with, talking to him is like you committed a crime to get your car serviced there. He is very rude and has no sense of what customer service means. The work done to him is like you committed a crime to get your car serviced there. He is very rude and has no sense of what customer service means. The work done by workshop people is good but the service rep is so pathetic that would not like to take your car to their service station again. You may email me for exact details, I will be happy to provide those. Also if anyone from Bernardi Honda i reading this due to your service guy you have lost mine and my friends business forever. More

Despite the fact that I already bought two cars from them since 2000, they tried to rip me off big time in 2006. The finance office tried to pad the price by over $1800 by seriously overcharging the sales t since 2000, they tried to rip me off big time in 2006. The finance office tried to pad the price by over $1800 by seriously overcharging the sales tax and adding a huge "document fee" after I thought I had an ok deal. I will never, ever go there again! More

Shopping at Bernardi Honda proves the ages-old adage that it only takes one bad apple to ruin the bunch. While my salesperson, Charles Sectish, was pleasant and generally helpful, Bernardi's finance departm it only takes one bad apple to ruin the bunch. While my salesperson, Charles Sectish, was pleasant and generally helpful, Bernardi's finance department was anything but, thanks, in large part to fact that I chose not to finance through them. Coarse, difficult to deal with and not particularly helpful at a job that at that point -- let's face it -- was largely ministerial, Bernardi's financing actually ruined an otherwise okay experience. Instead of solving simple administrative problems such as how to get the money from my bank to the dealership, George insisted that I resolve on the problem. Apparently, the hassle of a two-minute phone call was too much. All in all, the sales experience at Bernardi was fairly typical of the modern-American dealership: generally slimy with a haunting sense that no matter what you paid, you've paid too much. Unfortunately, I will not shop at Bernardi again. More

On 10/26 I went into this dealership with my father (who had flown up to accompany me) to shop for a car or SUV. We were introduced to a salesman who was pleasant enough but had a habit of walking ahead of had flown up to accompany me) to shop for a car or SUV. We were introduced to a salesman who was pleasant enough but had a habit of walking ahead of us through the lot giving the impression we were not really a priority of his. We eventually found a CRV we liked and were immediately given the keys and a gas slip to both drive it and fill it up. After a short drive we came back to the dealership and met with Phil Geller, a sales manager. After negotiating back and forth (and getting a firm lease price for 42-months and 17K miles per year) with both the salesperson and Geller knowing I was going to more-than-likely need a co-signer (my Dad) to get the car I decided not to sign a hastily-given credit application as I needed to think about this purchase. They both looked shocked when we decided to leave without filling out the application. Geller's last words to me as we walked out the door were "will you be calling us back today or tomorrow?" I told him I wasn't sure if I was going to be calling at all. In retrospect, I should have followed my gut. After thinking about it for two days I decided I wanted the car and called Geller back on the afternoon of 10/29 to say I was coming in to sign the loan application; he was, as expected, happy to hear from me. When I got to the dealership Geller told me I should try to apply with just my credit first and then, if necessary, with my Dad as a co-signer. I filled out a completely different loan application that I noticed, based on the small type on the bottom, was being sent to one bank in Rockland, (I think) MA. There was no co-signer section. After 10 minutes of waiting Geller and the salesman came back telling me that I would now have to pay $530/month, up from the "firm" quote of $336-$357 including tax depending on my credit tier w/without a co-signer if I wanted the car. All of a sudden you can't have a co-signer from Florida (interesting since the Honda I was returning at the end of then lease was acquired from Boch and my Dad was able to co-sign for that car and he lived in the Florida at the time). Thing is, Geller knew all about my situation and that my Dad had flown up for this possibility when we first sat down to negotiate. When it came time, a different application and no co-signer allowed. And I seriously doubt they EVER tried to send my application to Honda Finance despite Geller telling me on the phone that "since you are already with Honda Finance with your current vehicle and have a track record of paying your loan each month, they have worked with many situations like this before." Yeah, this is assuming they try to contact Honda Finance (not on the small print on the loan application). I think they were trying to meet quota with a banking source and didn't even try for whatever reason known only to Geller and their finance people. All the cliches of car salesman were substantiated: they'll say ANYTHING to reel you in and then spit you out. Nice hatchet job. More

It was a great experience from the beginning. I received assistance immediately (from salesperson David Weinstein) and was given helpful advice on which car would best suit my needs. I also spoke with the assistance immediately (from salesperson David Weinstein) and was given helpful advice on which car would best suit my needs. I also spoke with the Business Manager (Tim) who negotiated at a price I was able to consider and those were the combined faxtors for my purchasing a 2007 Fit Sport that day. Since the purchase a month ago, I love my new car and received 2 follow-up cars from the David to ask how everything was going, which is great. Usually one only receives 1 initial call right after purchaing. GREAT EXPERIENCE AND WOULD RECOMMEND THIS DEALER TO EVERYONE! Nannette S., Sudbury MA More

My sister's family started shopping for a 2007 Honda CR-V EX-L today (July21/2007) and I was with their family today. We met Mr.Joe Donnell who is an absolute gentleman and is sound in knowledge. He was very EX-L today (July21/2007) and I was with their family today. We met Mr.Joe Donnell who is an absolute gentleman and is sound in knowledge. He was very friendly and very very professional. He took us for a test drive, showed all the trim variants and available options with colors. He gave us a quote for 26200$ out of the door and we bought it without the slightest hesitation with a great satisfaction. My sisters family was very happy with the experience and thanked him for his help and ease of transactions. It only took us less than 30minutes for the paperwork too. They are very honest too which makes it the best experience ever in the Boston Area. More

We purchased a new Odyssey and traded in our old one from Bernardi at the end of June. The overall experience was very straightforward and pleasant. We tried going to another dealer in the Boston area first, Bernardi at the end of June. The overall experience was very straightforward and pleasant. We tried going to another dealer in the Boston area first, and we were given a very hard time. After the awful experience, we studied the Edmunds forum to find out what people were paying and then we emailed a few dealers to get quotes. Bernardi's quote was not the lowest, but it was close enough given how easy they made the entire process. Email is definitely the way to go. More