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Bernardi Honda of Natick

Natick, MA

4.6
1,651 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,651 reviews

July 14, 2008

I live in Boston and could take my Honda to any of several dealerships - but, I think Bernardi goes above all expectations for service. From the time they check your car in for service to the picku More

by foleyfields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 14, 2008 -

Bernardi Honda of Natick responded

Hi Foleyfields - It has been a pleasure serving you! We appreciate your business! At Bernardi Honda we recognize that customers have a choice when it comes to Honda Sales and Service. Thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

July 12, 2008

Was having a problem with my Honda. My family was driving to cape for a week's vacation. I went to Bernardi Honda today on a Saturday without an appointment. Matt (don't remember last name) the service advis More

by SkiMan43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 14, 2008 -

Bernardi Honda of Natick responded

I’m glad we were able to assist you and get you back on the road quickly. Taking care of service emergencies fast is one thing our entire service team prides itself on. Have a great vacation. – Joel Richards, General Manager.

July 05, 2008

Today we bought a Honda Fit from Jess at Bernardi Honda. At 53 years old I can safely say I have purchased my share of cars over those years, and I can also say that this experience was the BEST one I have More

by bobrossi56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess and Shannon
Jul 12, 2008 -

Bernardi Honda of Natick responded

Bob - Congratulations and thank you from all of us at Bernardi Honda for your recent purchase. It has been a pleasure serving you. Please plan on attending our next Honda Owner workshop in September. I know you will learn more about your new Honda and about our dealership. Joel Richards, General Manager

June 17, 2008

I must admit that I did not think too highly of Auto salesmen but my experience with Seth Marshall and Arnie Eisenman of Bernardi Honda made me make a 180 degree turn in my opinion. We purchased a 200 More

by StanBecker
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Marshall, Arnie Eisenman
Jun 30, 2008 -

Bernardi Honda of Natick responded

Stan - Thank you for taking the time to post comments about your experience at Bernardi Honda. We work hard to provide our customers with a positive experience in all areas, whether sales, service or parts. It is rewarding to hear that we have met your expectations. I will pass along your kind words to Seth and Arnie and acknowledge them for a job, or in your case jobs well done. -- Joel Richards, General Manager

May 27, 2008

I knew I wanted an 08 Accord, and thought I knew I wanted the EX-L 4 cylinder. I even went so far as to get quotes from a bunch of dealers before visiting the lot, and Bernardi had happily worked with me to More

by Benminnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Babak
May 27, 2008 -

Bernardi Honda of Natick responded

Benminnn – It is gratifying to hear that our Honda Sales Team provided you a high level of customer service. I will pass your kind words along to our Sales Staff with my personal congratulations for a job well done. Thank you for your business. Please plan on attending our Honda Owner Clinic on June 10th at 6:30PM. – Joel Richards, General Manager.

May 24, 2008

I was driving to South Carolina in my 2000 Honda CR-V when my check engine light came on. I took it to the local Honda Dealer. They were very helpful and took me right in for repairs. The problem was tha More

by Kasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BernardiParts.com
May 27, 2008 -

Bernardi Honda of Natick responded

It’s great to hear that www.BernardiParts.com was able to get you the part you needed quickly. Having the Honda Part or Accessory in stock and shipping it out same day is something the entire BernardiParts.com Team takes great pleasure in doing. I will pass your kind comments onto BernardiParts.com. --- Joel Richards, General Manager.

May 23, 2008

David was very patient explaining to me the problem of my hybrid. Also, in layman's term to explain why and how to fix the engine light on problem (though this is the 2nd time this light has been on within More

by ppbw123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Auchterlonie
May 27, 2008 -

Bernardi Honda of Natick responded

We’re glad that David was able to assist you. Bernardi Honda takes pride in communicating with customers in a manner that you understand. If you contact me directly at Bernardi Honda (508-651-3033) I would like to have you speak with our Service Manager to see what is causing you to have this problem. --- Joel Richards, General Manager.

May 21, 2008

Last night I went to a seminar at Bernardi for women who want to buy a car but dont know how. A guy told me to drive inside and took my car and parked it for me! They had food and the information was all More

by Brenda1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Female speakers
May 27, 2008 -

Bernardi Honda of Natick responded

Our goal for the clinic is to provide women with simple tips and techniques to help them become more empowered when purchasing, financing, and maintaining a vehicle. The Bernardi Auto Group wanted to offer insight and awareness in non-threatening surroundings that allows women to become more comfortable and confident as automotive consumers. Knowing your credit score, your monthly budget, and other related expenses “before you shop” for a vehicle puts you in the driver’s seat (pun intended). Thank you for attending our event and don’t forget to tell your friends about us. I hope to see you at one of our Owner’s Clinics soon! --- Joel Richards, General Manager.

May 15, 2008

We bought from these guys - all in all, A pretty good experience. Found the car on the Internet and thought it was a great deal. Drove and bought it that day. There was no bull and nothing unexpected More

by BostonShopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie
May 21, 2008 -

Bernardi Honda of Natick responded

Thank you for your feedback and thank you for purchasing at Bernardi Honda. A challenge we face is to inform customers of financing, accessory, and warranty options. Our goal is to present things in a fashion that is not pushy. Bernardi Honda wants to be your vehicle advisor. It appears that we did not meet the expectation there. Also we don’t want customers to expererience the other side of your comments. Which is “Why didn’t you offer this or that to me”. Or, “I would have taken the extended warranty”. Again, thank you for your comments. Our aspiration is to have everyone’s experience at Bernardi Honda to be outstanding. – Joel Richards, General Manager.

April 27, 2008

In the past buying cars has been a hassle. I went to Bernardi Honda website and dealt with their internet department. I can not believe how easy Bernardi Honda made it. No hassles and no bullshit. I wen More

by SkiMan43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Internet Department
Apr 28, 2008 -

Bernardi Honda of Natick responded

Our company prides itself on customer service. Thank you for your business. – Joel Richards, General Manager.

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