Bernardi Honda of Natick

Emergency repair required on our 2003 Honda Accord at 6 PM on a Friday night. Great parts department "Steve". Driving through Mass for a wedding in NJ and found our caliper bolts missing and car having g PM on a Friday night. Great parts department "Steve". Driving through Mass for a wedding in NJ and found our caliper bolts missing and car having great difficulty after repair in VT. Friendliest Honda dealership we have experienced. We have purchased Hondas since 1994. More

my experience with dealers and service has been somewhat mixed. First, most dealers charge a flat fee for the first hour. And then, even for small repairs, they seem to find other issues that turn an inex mixed. First, most dealers charge a flat fee for the first hour. And then, even for small repairs, they seem to find other issues that turn an inexpensive repair into a major maintenance service. Case in point... I took my Odyssey into a dealership (Herb Chambers) for a power window that wasn't working. After 1 hour and $100.95, they repaired my $.95 fuse. I suspect it didn't take 1 hour to find a blown fuse. Going to Bernardi I expected the same, and told the service dept I was skeptical which may have effected my service. Not only did they diagnose, but they also fixed the problem (electrical), for $68. They also took the time to show my wife the problem. Bernardi has definitely earned another opportunity for my business. More

As I was shopping for a new car, I visited multiple dealerships to compare inventories and pricing as well as test drive different makes and models to decide what I wanted. Atfter I decided on the spe dealerships to compare inventories and pricing as well as test drive different makes and models to decide what I wanted. Atfter I decided on the specific model, I decided to try to purchase the vehicle at Bernardi Honda as I read the reviews on this site and heard good things about Bernardi from co-workers. When I entered the dealership, I was immediately greeted by a salesman and I told him that I wanted to purchase a vehicle and that I had already visited other dealerships and was looking for a better price. He went to retrieve the car so I could test drive it, but brought back a different color than I asked for. I then asked for another color, which he ended up bringing to the front for me to test drive. the salesman was very friendly, but fairly new on the job, so he seemed a little nervous and knew a decent amount about the vehicle, but not everything. I test drove the vehicle and we came back to the dealership where they appraised my vehicle. It took them about an hour to appraise my vehicle and the sales manager finally came to talk to me. They didn't have the exact color I wanted, but I would have been able to live with the color they had available, but they offered to get the color I wanted from another source. I asked about the price and he gave me an extremely high price, and almost next to nothing for my trade in. I also mentioned the 0.9% Honda financing that was avialable and advertised by Honda directly on their website, and he told me I was incorrect and that it was really 3.9%. We argued for a few seconds and he never admitted that I was correct, as they just wanted to make more money off of me, but I was willing to pay cash anyways. I told him the price that I had been quoted in writing from another dealership and he couldn't even come close to the price (approximately 3K more.) He basically laughed at me and suggested that the other dealership wouldn't honor the price and looked as me and asked "Why didn't you just buy it then?" at which point we ended the conversation and I left. I immediately went to the other dealership and purchased the vehicle at the price we had already discussed without a problem and 0.9% financing. While their parts and services seem pretty decent, I wouldn't recommend purchasing the vehicle at Bernardi as their sales techniques seem a little shady. More

The most painless car buying experiance of my life, could not be more happy! Having purchased many different vehicles for myself and the company that I help to run this says a lot. I have always purchased not be more happy! Having purchased many different vehicles for myself and the company that I help to run this says a lot. I have always purchased from ford dealers and it is apparent to me now why Honda's have such a strong following and why Bernardi Honda has such a large customer following. My interaction with Bernardi was excellent from the moment I first made contact with the dealership to when I actually purchased my new vehicle! Could not give them a higher score! More

Brian handled our service issue very quickly - SRS indicator light was on continuously, they found out it was a malfunctioning seatbelt. Brian ordered a new one, it came in the next day, made another indicator light was on continuously, they found out it was a malfunctioning seatbelt. Brian ordered a new one, it came in the next day, made another appt. a couple days later and it was installed in under an hour. He is friendly, professional - and the seatbelt was covered under warranty, which made it even better. Thank you for making the experience very smooth and positive! More

Great Experience. Very friendly and helpfull. I believe I got a good price. I would recommend this dealer to friends and family. This is the sencond time I have purchased a car from this dealer and my wi I got a good price. I would recommend this dealer to friends and family. This is the sencond time I have purchased a car from this dealer and my wife and I are very satisfied. They are close to my residence and they are convient and easy to get to. More

I bought my Honda when I lived in Maryland. I moved to Worcester in 2007. I needed parts for my 2006 Honda Accord and found Bernardiparts.com online. I was surprised at how low their prices were. I wished Worcester in 2007. I needed parts for my 2006 Honda Accord and found Bernardiparts.com online. I was surprised at how low their prices were. I wished that I bought the accessories for my car here. I over paid at my old dealer. I talked to Erik at Bernadiparts.com and he was helpful and helped me with my order. Keep up the good work. I will tell everyone that has a Honda about you. More

Bernardi was just wonderful. From the moment we began internet shopping with Brian Gibson until we closed the deal with Dan and Dave everything went wonderfully. Brian even took the time to e-mail us at internet shopping with Brian Gibson until we closed the deal with Dan and Dave everything went wonderfully. Brian even took the time to e-mail us at midnight on a Saturday night. Dan's smiling face and cheerful demeanor were a perfect match for us. He took time to ask us questions and really make sure we got the right car for us. I loved the casual,no-pressure attitude at Bernardi. The sales team were wearing blue Bernardi golf shirts and khaki pants, which was so much more relaxed for us than other dealerships who wore suits and silk ties. We felt right at home. During the test drive, Dan showed us so many features about the Honda Accord...this is our first Honda after years of driving Fords. Then, came deal making time...and Dave appeared with another great smile and positive attitude. We kidded around until we arrived at a price that satisfied all of us. Pretty easy! We had shopped two other dealerships in our area, before going 30 miles to Natick and Bernardi Honda, but it was well worth the trip...and we plan to have our new Accord serviced there as well. The facility is clean and everyone we met was polite and respectful. Marlon handled our financing and even called the day of delivery to say he could get us a lower interest rate (2.9). We never would've known that. It was extremely considerate of him to think of us and save us extra money in financing. Corey, the accessory girl, explained all of our available options in a very pleasant way and did not pressure us at all. We did end up with the body side molding and splash guards. Her presentation was quick and informative. I must say that we are very impressed with Bernardi and will tell our friends that is the place to shop for a Honda. We will continue to drive 30 miles to visit Bernardi and check out the service department. I give Bernardi an A+ from start to finish. More

From the get go Tcheilly was a pleasure. He immedeiately made a connection with me in a very engaging and personal manner. I was extremely comfortable and felt no pressure of any kind to buy a vehicle. He a made a connection with me in a very engaging and personal manner. I was extremely comfortable and felt no pressure of any kind to buy a vehicle. He answered my questions with honest and authentic responses. The entire experience was professional and smooth, from an immediate test drive and discussion to the temperature of my bottled water I was given as a refresher. Outstanding! I spent some time with Tcheilly on a Tuesday and then was back on Thursday to try different vehicle and make a purchase. He kept me informed of a new vehicle arrival with a phone message and an email on wednesday and was very accomodating in setting up a meeting for the Thursday. He even called me on his day off the Friday after I made the purchase to check in. Good stuff! I would recommend the Tcheilly to anyone as well as the entire Bernardi Natick staff. Bravo! More

I am writing to let you know of my experiences dealing with Tcheilly Nunes at Bernardi Honda in Natick, MA. We had previously had been driving a Saab 97x and where looking for something more suitable fo with Tcheilly Nunes at Bernardi Honda in Natick, MA. We had previously had been driving a Saab 97x and where looking for something more suitable for our needs and had decided on the 2009 Honda Pilot. We took a deep breath and took the plunge into what we thought would be another typical sales process –  but how wrong could we be? From the moment we drove into the dealership we could not be anymore happy with the service, the attention, the care, the professional attitude and the whole experience we have encountered in the that time. Tcheilly is one of the best sales associates that we encountered he has been completely fantastic, in total contrast to any dealership I have ever been to in the past to that point. Tcheilly must be congratulated for creating a relaxed and friendly environment where all the stress has been taken away from buying a new car. He is not your regular, pushy, obnoxious sales person, there was no chasing around the forecourt trying to close a deal before you have had chance to even look at a vehicle – in fact the complete total opposite. He greeted us with a warm friendly smile, but only once we had walked into the showroom and we were ready to begin talking about the Pilot. I can honestly say that between myself and my wife  we have owned BMW, Mercedes Benz, Audi, Saab, Chevrolet, Citroen, Peugot, and Nissan vehicles both here in the USA and in Europe and we have never once had the level of customer care, we experienced with Tcheilly Nunes at the Bernardi Dealership. Tcheilly was (is) a sheer pleasure to deal with. He has all of the attributes that make an outstanding sales person. He was polite and attentive to our needs, he was open and honest at every step of the process. His knowledge of the vehicle was only surpassed at his outstanding attention to detail on the test drive and he went over EVERY detail of the Pilot to ensure that when we knew all the fantastic features of the 2009 Honda Pilot. (WHO DOES THAT???) We were unable to purchase the vehicle with Bernardi, but this was nothing to do with Techeilly, but with the Saab vehicle we had to trade. We have in our opinion found  the experience what we believe every car buying customer should experience. If you go to this dealership ASK FOR TCHEILLY!!!!!! Best Regards (and thanks again Tcheilly) More