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Bernardi Honda of Natick

Natick, MA

4.5
1,653 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,653 reviews

September 13, 2008

I just sent in a report on Bernardi Honda. I forgot to say that if you want to get accessories for your Honda DON'T BUY them at ANY DEALER. Go to BernardiParts.com They have a link on the www.DealRater.co More

by 08civicbuyer
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Parts
Sep 29, 2008 -

Bernardi Honda of Natick responded

08CivicBuyer – You are correct about the prices for Honda Accessories at www.BernardiParts.com being heavily discounted. There is certainly an advantage to going online and purchasing genuine Honda Parts And Accessories at www.BernardiParts.com. I want to point out that the accessory pricing when you purchase your vehicle will include installing the accessory on your Honda. Those prices do include labor. Additionally, accessories purchased with your new Honda come with the same warranty (3 year or 36,000 mile warranty) as your new vehicle. If you are financing your Honda and purchase accessories at that time you can add those accessories to your car payment. I hope this helps everyone understand the pricing differences. – Joel Richards, General Manager.

September 10, 2008

Recently, I had an unpleasant experience at Bernardi Honda that was resolved to my satisfaction. I was told that I needed a huge amount of work done on my aging car. This was my problem, not Bernardi's. More

by MACRVOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Rep & Used Sales person
Sep 25, 2008 -

Bernardi Honda of Natick responded

MACRVOwner -- Thank you for working with us with regards to your recent experiences at Bernardi Honda. I am sorry that initially we mishandled your interactions with our used vehicle department; I can not offer any excuse for what had transpired, but I have reviewed your situation step by step with both Mark Saraceno, Service Manager and Bob Cole, Used Vehicle Manager, in an effort to prevent such behavior from recurring. While we regret that this has been your experience, we will use it as a learning tool so that others will not face similar problems. I know that this does not change what has happened with you, and I again offer my apology. I am pleased that Mr. Saraceno was able to work with you about cleaning the slate. I appreciate your bringing this matter to our attention so that we can correct our mistakes going forward. Thank you for your business. Joel Richards, General Manager. 508-651-3033 Joel.Richards@BernardiAutoGroup.com

September 03, 2008

It's an excellent experience overall. Customer Service was great as always. Had no problems in having car part replaced which was still under the warranty, they in fact had ordered that during my last vis More

by tapantewari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Sep 04, 2008 -

Bernardi Honda of Natick responded

Tapantewari – It is our goal at Bernardi Honda to make every customer experience a great one. Whether your visit is for sales, parts, or service we appreciate your business. Thank you. – Joel Richards, General Manager.

September 02, 2008

Way to go Bernardi the staff from front to back made my buying of a new vehicle almost to EASY! Janet the sales person and Jen the finance manager made the whole transaction from start to finish enjoyable. More

by oakie4
Recommend Dealer
Yes
Employees Worked With
Janet , Jen
Sep 04, 2008 -

Bernardi Honda of Natick responded

Oakie4 - It is great to hear that our staff provided a high level of customer service. I am especially pleased to know that you have dealt with sales and our finance department. You shouldn’t wait a few years to visit us again! I’m hoping that you will also give our service department a chance to help you with the maintenance on your new Honda. Thank you. – Joel Richards, General Manager.

August 31, 2008

I would recommend this dealership for a new car purchase. The staff are straight-talking, courteous, and friendly. I got the price I wanted and the options I was looking for, without any hassle. I have be More

by newcarbuyer4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Pappas
Sep 04, 2008 -

Bernardi Honda of Natick responded

Newcarbuyer – Thank you for giving us the opportunity to earn your business. At Bernardi Honda we try to make the buying of a new or Preowned vehicle stress free. Thank you for your business and comments. – Joel Richards, General Manager.

August 26, 2008

We purchased our 2002 Honda Accord from Bernardi Honda in April of that year. Dealing with their sales staff resulted in a very pleasant experience. Bernardi Honda exclusively serviced our Honda over the yea More

by gforest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales/Service
Aug 27, 2008 -

Bernardi Honda of Natick responded

Gforest – Thank you for giving Bernardi Honda the opportunity to help you with your automotive needs. I appreciate you taking the time to comment on both our sales and service staff. We truly believe we have the best Honda staff in the business. Please feel free to contact me directly when you decide to look at the 2009 Honda CRV. – Joel Richards, General Manager.

August 26, 2008

I have purchased two vehicles from Bernardi, a Pilot and Odyssey. In general, the initial response to any inquiry has been positive but in the couple instances where there was a problem, it was dealt with i More

by Mrrhryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
Aug 27, 2008 -

Bernardi Honda of Natick responded

Mrrhryan – As I two time customer of Bernardi Honda I want to thank you for your business. It has been a pleasure serving. – Joel Richards, General Manager.

August 25, 2008

One of the most comprehensive service departments around. I always feel completely informed about what is going on with my vehicle. I ask questions and they give prompt, precise answers. I always know what t More

by Nurse Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave M.
Aug 27, 2008 -

Bernardi Honda of Natick responded

Nurse Nancy – Our Service Department staff looks forward to answering questions asked by customers about their vehicles. We want our customers to know exactly what is needed for their Honda. Many times repairs can be put off until later. We’ll take the time to educate our customers exactly what needs to be done right away and what can wait. Thank you for your feed back. – Joel Richards, General Manager.

August 24, 2008

I had a good experience purchasing a new Honda Fit from Bernardi Honda, after first visiting another dealer that was charging almost $2,000 over the MSRP for protective coatings for the exterior paint and More

by Sukie Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
4
Aug 25, 2008 -

Bernardi Honda of Natick responded

Sukie Sue – Thank you for your feedback about your sales experience at Bernardi Honda. I’m glad that both Alex Yanovsky and Mike Pacheco were helpful and made you feel comfortable with the purchase process. Buying a vehicle is a big investment and can be very nerve racking. At Bernardi Honda we want our customers to feel at home and great about their purchase and our dealership. Congratulations on your new Honda Fit. – Joel Richards, General Manager.

August 23, 2008

The place to go to if you're looking for highly obnoxious, rude sales managers. I requested internet price quote for a 2009 Honda Pilot EX-L with DVD from multiple dealers. So I received one from B More

by rprattipati
Customer Service
Recommend Dealer
No
Employees Worked With
Hani Yousef and his sales manager
Sep 09, 2008 -

Bernardi Honda of Natick responded

Rprattipati - I want to apologize for the actions of our sales manager. The actions of this person do not represent the way our organization wants our clients treated. I realize that every one of our employees does effect the client's perception of us. What you encountered is not the Bernardi way. Please feel free to contact me directly at 508-651-3033. Again, my apologies! - Joel Richards, General Manager.

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