Bernardi Honda of Natick

It's an excellent experience overall. Customer Service was great as always. Had no problems in having car part replaced which was still under the warranty, they in fact had ordered that during my last vis was great as always. Had no problems in having car part replaced which was still under the warranty, they in fact had ordered that during my last visit. Customer rep. was friendly, he remined me of free of cost Mass Inspection Sticker which was going to expire at month end. There was business center in dealership for customer in waiting where i could connect to internet, do my work, make calls etc. The price was almost same or less than other non-dealership shops, so perfectly statisified with the bucks i had to pay. More

Way to go Bernardi the staff from front to back made my buying of a new vehicle almost to EASY! Janet the sales person and Jen the finance manager made the whole transaction from start to finish enjoyable. buying of a new vehicle almost to EASY! Janet the sales person and Jen the finance manager made the whole transaction from start to finish enjoyable. Everything came as advertised with no bait and switch just a straight up transaction and as a female this was not the case at other local dealerships by any stretch of the imagination.Everyone was polite and very eager to please at all points in the transaction the vehicle was perfect and I would send all friends and family to do business at this store. Again job well done see you in a few years I generally keep my cars until they drop so as to avoid the whole process this will not be the case with this purchase see you sooner than later! More

I would recommend this dealership for a new car purchase. The staff are straight-talking, courteous, and friendly. I got the price I wanted and the options I was looking for, without any hassle. I have be The staff are straight-talking, courteous, and friendly. I got the price I wanted and the options I was looking for, without any hassle. I have been to the other 2 Honda certified dealerships in this area and they don't compare to Bernardi on any level. More

We purchased our 2002 Honda Accord from Bernardi Honda in April of that year. Dealing with their sales staff resulted in a very pleasant experience. Bernardi Honda exclusively serviced our Honda over the yea April of that year. Dealing with their sales staff resulted in a very pleasant experience. Bernardi Honda exclusively serviced our Honda over the years that followed and kept the car running in top notch condition. We plan to return in early 2009 to purchase a top-of-the-line CRV from Bernardi Honda because we expect our satisfaction will be guaranteed dealing with their sales and service staffs. We would recommend Bernardi Honda to anyone interested in owning a Honda. More

I have purchased two vehicles from Bernardi, a Pilot and Odyssey. In general, the initial response to any inquiry has been positive but in the couple instances where there was a problem, it was dealt with i Odyssey. In general, the initial response to any inquiry has been positive but in the couple instances where there was a problem, it was dealt with in a timely fashion with a proper result. Any issues on service have been dealt with properly. They even did a customer courtesy replacement of a seat cover that wore out prematurely but was not covered under warranty. They are great in following up to make sure you get your vehicles serviced at proper intervals. I take the Commuter Rail from Natick and they offer a shuttle service to and from the train. More

One of the most comprehensive service departments around. I always feel completely informed about what is going on with my vehicle. I ask questions and they give prompt, precise answers. I always know what t I always feel completely informed about what is going on with my vehicle. I ask questions and they give prompt, precise answers. I always know what to expect. Never any surprises. They would let me know what needed to be done down the road as well. I feel completely confident in the service they provide. My daughter & I took advantage of the free shuttle service and shopped at the Mall while our car was being worked on. No hassles, almost fun!!!! I would recommend them too all of my friends. The best in the business. If you go anywhere else......you get what you deserve!!! I am a customer for life!!!! More

I had a good experience purchasing a new Honda Fit from Bernardi Honda, after first visiting another dealer that was charging almost $2,000 over the MSRP for protective coatings for the exterior paint and Bernardi Honda, after first visiting another dealer that was charging almost $2,000 over the MSRP for protective coatings for the exterior paint and interior fabric... two options that I didn't want. The car I bought at Bernardi's had a few add-ons, which I wasn't necessarily looking for, but they were functional and useful, and Bernardi's worked with me on the total price, including my trade-in. Sales rep. Alex Yanovsky was very helpful and pleasant to work with - there weren't any of the usual high-pressure tactics. He makes the customer feel like he is working for their best interest. Mike Pacheco was also helpful. After putting down a deposit, I was able to pick up the car the next day. I don't buy new cars very often, so I was a bit nervous about whether I was making the right decision. I've only had the Fit for a week now, but I'm very happy with it. It feels like it has a lot of room for a sub-compact, and is just what I need. More

Emergency repair required on our 2003 Honda Accord at 6 PM on a Friday night. Great parts department "Steve". Driving through Mass for a wedding in NJ and found our caliper bolts missing and car having g PM on a Friday night. Great parts department "Steve". Driving through Mass for a wedding in NJ and found our caliper bolts missing and car having great difficulty after repair in VT. Friendliest Honda dealership we have experienced. We have purchased Hondas since 1994. More

The place to go to if you're looking for highly obnoxious, rude sales managers. I requested internet price quote for a 2009 Honda Pilot EX-L with DVD from multiple dealers. So I received one from B obnoxious, rude sales managers. I requested internet price quote for a 2009 Honda Pilot EX-L with DVD from multiple dealers. So I received one from Bernardi Honda which was slightly higher than what I received from other dealers. I still decided to go and meet the folks as I was told that they will match or do better on the quote that I received from other dealers. I was asked to come in after they made an appointment for me. So when the sales manager brought his "work sheet", I noticed that there is destination charge included again to the price that I received in the quote. When I asked him why, he told his sales assoicate (Hani Yousef) that he can't work with me and leaves after throwing the cobbled worksheet at me. I could not hear clearly what he murmered but it seemed like expletive remarks which was added bonus to the humiliating experience infront of my family. Unfortunately I did not get the name of the sales manager to share. Definitely a place to stay away from if you're expecting to be treated like a human being with respect. It hurts me to give these guys a bad review because of one rude sales person but I do not want any other person to go through the same experience as I did today. Having said that, their internet sales people especially Bruce Gibson and Charlie are excellent to work with. They are very friendly and seem like honest people. I wish that their sales staff is as nice as them. More

my experience with dealers and service has been somewhat mixed. First, most dealers charge a flat fee for the first hour. And then, even for small repairs, they seem to find other issues that turn an inex mixed. First, most dealers charge a flat fee for the first hour. And then, even for small repairs, they seem to find other issues that turn an inexpensive repair into a major maintenance service. Case in point... I took my Odyssey into a dealership (Herb Chambers) for a power window that wasn't working. After 1 hour and $100.95, they repaired my $.95 fuse. I suspect it didn't take 1 hour to find a blown fuse. Going to Bernardi I expected the same, and told the service dept I was skeptical which may have effected my service. Not only did they diagnose, but they also fixed the problem (electrical), for $68. They also took the time to show my wife the problem. Bernardi has definitely earned another opportunity for my business. More