Bernardi Honda of Natick

The service staff was very friendly and very willing to accomodate my schedule. I've had to cancel appointments at the last minute and Amanda was very willing to reschedule without a problem. The location accomodate my schedule. I've had to cancel appointments at the last minute and Amanda was very willing to reschedule without a problem. The location is very convenient for my work especially when Bernardi provides shuttle buses. I will continue to use them for serviceing. Chad Binette More

I have been a Bernardi customer for over 10 years. I visited today to have my Honda Oddyssey serviced both for routine maintenance as well as a replacement timing belt. I was warned that it would take a visited today to have my Honda Oddyssey serviced both for routine maintenance as well as a replacement timing belt. I was warned that it would take approximately 6 hours so I came prepared to work remotely on my laptop. Dave Auchterlonie was very generous in offering me every amenity available in the service center (including a rental car which I decided to decline). I was very comfortable in the business center, using the free wireless internet access, taking advantage of the complimentary coffee, tea, bottled water, fruit, etc. I was even invited to take advantage of the lunch service offered primarily to the staff at Bernardi, but I decided to take a break and go to the mall instead. I was shuttled there by a nice gentleman named Paul and then picked up promptly when I called and asked for a ride back. Sandra at the customer service desk checked in on the customers in the business center to update us on our vehicles and offer any assistance we might need. So, while the service did take as long as estimated, I was comfortable and thoroughly equipped to spend the day there, taking care of a necessary task and getting work done at the same time. Having been a customer for 10 years, none of this treatment was new to me. I was just very pleased to see the consistency and care with which Bernadi treats their customers. Spending the day there never feels as daunting as one would think a day at the dealership would be! More

I was totally impressed when I took my Honda Civic to Bernardi Honda for service. I was greated by Jackie and Matt in the drop off area.While Matt was asking questions about what I needed done he showed Bernardi Honda for service. I was greated by Jackie and Matt in the drop off area.While Matt was asking questions about what I needed done he showed me a rip on my tire. After signing up Matt took me to a customer work-area so that I could work while my car was being worked on. While I was doing work Sandra (?? I think that was her name) and the GM of Bernardi came by to ask me if I wanted updates on my car and if I wanted coffee or muffins or water bottles. The other person in the customer work area said that they come by all the time. Very nice. My car was finished quicker than I thought it would be. Although it was a little longer than what Matt said but that was OK. Matt explained what they did to my car and checked the other tires and said that they were OK and in good shape. They only replaced the ripped one. I feel Bernardi Honda is the best and honest dealer. I would recommed them. Thank you. KM. More

I went to the dealership on 9/29/08 and met with Josh. I bought a 2007 Accord EX-L that day, after several phone conversations 2 days earlier. For such a busy dealership, I was treated like I was the only o bought a 2007 Accord EX-L that day, after several phone conversations 2 days earlier. For such a busy dealership, I was treated like I was the only one there(it was packed). Josh is the perfect salesman(not pushy and very descriptive about the price, etc). There's nothing worse than a glib overbearing selesperson. I've been through it, and was happy to see that there was none of that at Bernardi. Josh will be the guy I call from now on when I buy. This was my 1st purchase or visit to Bernardi(tried the bigger guys, but the same car was $1000 more), but it won't be the last. I've driven Accords for 23 years and am stuck on Hondas(my wife and daughter both drive CR-V's. Corey was very nice young lady and George(finance person) was extremely helpful. I have a Honda dealer 5 miles from my house. Bernardi is over 2 hours away. It was well worth the trip. Many thanks to you Josh. I couldn't be happier. More

I received a promotion in the mail a few weeks ago from Bernardi's Honda. On Saturday September 27, 2008 I went to the dealership to see if I could get into a smaller car with better gas mileage. I had b Bernardi's Honda. On Saturday September 27, 2008 I went to the dealership to see if I could get into a smaller car with better gas mileage. I had been driving a 2005 Pilot which I had bought from Bernardi's. Janet Whalen had helped me in previous years so I looked for her when I went this time. Janet Whalen always greets you with a smile and is willing to help with any questions I had. Janet and Jon Kent jumped through hoops to make it possible for me to be able to drive away in a 2009 Honda Civic. I just want to say that Bernardi's Honda and the Honda Coorporation are very lucky to have Janet and Jon working for them. I can't say enough about how both of them treated me and worked with me to make this deal come true. I also would like to thank Michael Pacheo for also taking time out of his busy schedule to help me. In closing, my new car is beautiful and it is all due to Janet and Jon. THANK YOU JANET & JON!!!!!! See you in three years. I am a honda driver for life. Thanks, Debbie D. More

I traded in my 2001 Honda Odyssey for a used 06 Odyssey last month. I found Joe Donnell very easy to work with. He's not pushy and really answered my questions carefully. He was always easy to get ahold of last month. I found Joe Donnell very easy to work with. He's not pushy and really answered my questions carefully. He was always easy to get ahold of on the phone and took care of the transaction in a timely manner. I'm really pleased with my whole experience so far. More

I am a New York resident who had the misfortune to drive over a hunk of metal as it bounced across my path on the Mass Pike. My left front tire was punctured and deflated to the rim, my gas tank and fuel l over a hunk of metal as it bounced across my path on the Mass Pike. My left front tire was punctured and deflated to the rim, my gas tank and fuel lines ripped open. From the break down lane, a panicked call to Honda Care referred me to Bernardi, so I had the Element towed there. From the first call, Bernardi was helpful, accomodating and receptive. Dave was assigned to my "situation" and he immediately set me at ease. The damage was extensive and costly - Dave assessed the damaged and had an estimate for me within 2 hours of receiving the car. He showed me the damage personally while the car was on the lift. He proceeded to Fed Ex necessary parts and arranged for a rental car so I could return to New York while repairs were being made ( to return to work on my first week of a new job!). The Element was even repaired ahead of schedule. I so appreciate the level of commitment and professionalism I experienced at Bernardi Honda! It's not often one can drive away from a dealership one's never visited let alone used for service, in another state, with total peace of mind and confidence. Thank you so very much. Honda customer for life! Sarah Cuyler Kast More

Both the Sales person and his manager were very professional and offereed the highest level of customer service. Delivered the vehicle as promised. Overall extremely happy with the purchase at this professional and offereed the highest level of customer service. Delivered the vehicle as promised. Overall extremely happy with the purchase at this dealership. In fact this was my second vehicle purchase from them. More

Very helpful polite didn't push the sale courteous -would buy a car here again. Car was excellent, salesman was polite and to the point. He spoke truthfully about the product and wouldn't push the sale. W buy a car here again. Car was excellent, salesman was polite and to the point. He spoke truthfully about the product and wouldn't push the sale. Would recommend this store to anybody...would buy a car here again More

Good evening: I wrote a review on Janet Whelan and Jon Good evening: I wrote a review on Janet Whelan and Jon Kent on how wonderful they were to me while I was purchasing a new car. I just want to se Good evening: I wrote a review on Janet Whelan and Jon Kent on how wonderful they were to me while I was purchasing a new car. I just want to see if you received the first review I sent in. If you could please email me and let me know, I would appreciate it. Bernardi Honda is very lucky to have these two wonderful people working for them. Thank you JANET & JON!!!!! Thank you, Deborah A. Dupuis More