Bernardi Honda of Natick

Got a coupon for a free oil change "Express Service" in the mail. I was able to make an appointment for the afternoon of the day I called. As I pulled in, Matt told me two problems he noticed in the ten fe the mail. I was able to make an appointment for the afternoon of the day I called. As I pulled in, Matt told me two problems he noticed in the ten feet it took to enter the garage (headlight and loose plastic underliner). The waiting area was clean and comfortable, and coffee and water were available. The service took a little longer than the 45 minutes I expected, but that was probably because it was filthy, and it was so well vacuumed it looked like it had been detailed. They did pick up on another problem that I was already aware of, but did not come up with any questionable issues (ie, blown up out of proportion or manufactured ike the time my husband brought his car to a muffler chop and was told he needed an $80 gas line cleanout). Can't beat the price, yet I could not have been treated better. More

Needing repairs on a car is very stressful. I am always wondering if I made the right decision. Kristin made me feel comfortable as she gave me enough information so I could make a decision wihtout overwhe wondering if I made the right decision. Kristin made me feel comfortable as she gave me enough information so I could make a decision wihtout overwhelming me. I had a bad experience in the past in that dealership and was dreading returning for service. I am looking forward to my next visit in the dealership but hopefully it will be a while I drive a Honda! More

Everything you need in one, that simple. For service I have the car dropped off, checked in, a ride whereever I need to go, all withing 10 minutes. This was not just a one time thing either, this kind of have the car dropped off, checked in, a ride whereever I need to go, all withing 10 minutes. This was not just a one time thing either, this kind of excellent service happens everytime I visit, no matter the size of the job. More

The car buying experience was very positive. All staff were kind, courteous and took the time to listen to our needs. They also worked with us to get as close as possible to the price point we had in mind were kind, courteous and took the time to listen to our needs. They also worked with us to get as close as possible to the price point we had in mind. We didn't quite get there, but we did get reasonably close. They did a great job overall. More

Muhammad Ali was the greatest salesman I have ever had. Not only was he exceptionally friendly and personable, it seemed like he really did care about his customers and wasnt just bugging them consistently Not only was he exceptionally friendly and personable, it seemed like he really did care about his customers and wasnt just bugging them consistently to buy something. He was not obnoxious like most tend to be, he was very patient and down to earth. He knew exactly what he was talking about and was very genuine in his recomendations and opinions. More

We went to Bernadi through cars.com, and I have to say that dealing with Charles through email was very pleasant and pressure-free. We had agreed to a price in principle and when we went to the office, t that dealing with Charles through email was very pleasant and pressure-free. We had agreed to a price in principle and when we went to the office, that was the price they offered! Dealing with Alex at the office was very good, too. Ultimately, we decided to go with another dealership, but I have only great things to say about how I was treated at Bernardi. More

One of my best buying experiences! I knew what I One of my best buying experiences! I knew what I wanted and visited cars.com to send 3 emails to Honda dealers. All 3 responded, but Charlie was One of my best buying experiences! I knew what I wanted and visited cars.com to send 3 emails to Honda dealers. All 3 responded, but Charlie was the only one to engage me quickly in conversation. I told him exactly what I wanted and what I was willing to pay. He invited me to come down to have my trade-in inspected and I told him I would only do that IF we agreed on the phone on the new car price. He accepted my price and down I went. I was pleasantly surprised that no one tried to increase the price. (although I was ready for it!) I got the car for what I wanted and what we agreed upon. A very honorable dealership. Lesson Learned - do your research, be direct, don't BS and get it done! I actually felt good leaving the dealership. More

The Bernardi Service department is great. They are honest and I feel comfortable going there. Everyone is nice, from the service person, Brian, who looked at my car to the shuttle driver who took me honest and I feel comfortable going there. Everyone is nice, from the service person, Brian, who looked at my car to the shuttle driver who took me to the mall. They even gave me a free car wash coupon and they have good coffee! More

I love Bernardi Honda. I always get great service and they have a pleasant staff. The shuttle service is very flexible and I appreciate that. I live close by so that is a plus, too. The dealership is cle they have a pleasant staff. The shuttle service is very flexible and I appreciate that. I live close by so that is a plus, too. The dealership is clean and bright, modern and well kept. Bobby Gaza in service is who I always request to deal with. Helga, Wayland, MA More

WORST CAR DEALER EVER!! Bunch of Liars!!! They will tell you anything to get you in the doors. Once you are there, things change completely. I made a deal over the phone, agreed to a price, made them aware you anything to get you in the doors. Once you are there, things change completely. I made a deal over the phone, agreed to a price, made them aware that I have my own financing and I would need the puchase&sales contract and RMV1 form in order to get my check from the credit union, I made sure that everything is crystal clear before I drive there. NO PROBLEM!! The internet guy Charles promissed me I am going to have THE BEST SHOPPING EXPERIENCE EVER. Went to the dealership, test drove the car that I was going to buy and decided to go ahead with the paperwork. All of a sudden, a manager shows up (Jeff) and tells me bluntly that I have to finance through them and thats the deal. I could not beleive my ears. I thought that may be only this guy is rude untill I went to their main desk. The two managers sitting behind the desk Scott and George were even worse. This was THE WORST SHOPPING EXPERIENCE in my entire life. When you are spending that much money at a store and the staff is treating you like that. I have been to many dealerships in my life. These guys are the worst and unprofessional. I came home and wrote an email to the owner. No Response. I even called and made sure that they got my email. Seems like that they just dont care about their customers. I WILL NOT RECOMMEND THIS DEALERSHIP TO ANYBODY WHEN THERE ARE TEN OTHER HONDA STORES IN A 5 MILE RADIUS. DO YOURSELF A FAVOR DONT TRUST THESE GUYS AND GO SOMEWHERE ELSE. More