Bernardi Honda of Natick

My wife and I were trying to decide whether to purchase a certified pre-owned car or just to go with a new one. We were lucky to get such a customer service friendly salesman like Amir to help us through the certified pre-owned car or just to go with a new one. We were lucky to get such a customer service friendly salesman like Amir to help us through the process. My wife wasn't sure what she wanted exactly, but did know it needed to be a new body CRV. At that time Bernardi didn't have any 07's available, but Amir made it a point to get a couple for us to look at even though we weren't commited to going used. This past Sunday Kim and I decided commit to purchasing and went with a new one. I'm sure the sales staff works on a buddy system to assist those who are off for the day to help individuals not miss a sale, but Amir insisted on coming in to help us out and that to me is way above the call of duty. I would highly recommend going to Bernardi for a new vehicle and we look forward to doing business with Bernardi and Amir in the future. Thank you for finding and retaining such a professional staff. More

I wanted to trade-in my old vehicle for a used Honda Civic, I had the best possible experience at Bernardi with their star sales man Mohammed, who made us feel at home and took us through the decision m Civic, I had the best possible experience at Bernardi with their star sales man Mohammed, who made us feel at home and took us through the decision making / delivery process without a hiccup. All the best to him and the dealership, keep up the great work guys. More

I've been going to this dealership for many years. I have purchased two new vehicles there and brought those and other Honda cars to Bernardi for all my service requirements. The staff is knowledgeable, cour purchased two new vehicles there and brought those and other Honda cars to Bernardi for all my service requirements. The staff is knowledgeable, courteous, honest and attentive. I wouldn't go to any other dealership or service station for any of my automobiles. More

By far the best customer service that I have received from any dealer. The service and all the people are the main reasons I continue to purchase and lease with Bernardi. I would encourage anyone looking from any dealer. The service and all the people are the main reasons I continue to purchase and lease with Bernardi. I would encourage anyone looking for service to go to Bernardi. Thanks for the great service. More

Background: I needed to buy a car in one day. Spoke to a different dealership who told me that they had the exact car I was looking for. Drove to the 'wrong' dealership and found out that they did not ha a different dealership who told me that they had the exact car I was looking for. Drove to the 'wrong' dealership and found out that they did not have the car. I immediately called Bernadi and was put through to Mike Perry who quickly confirmed that they had the car I was looking for and that he could get me in the car that day. He could hear the cautionary disbelieve in my voice and put me on hold so that he could go and see the car for himself. He came back on line and detailed the process we would follow to get me in the car on the same day. Why were Bernadi so good: I show up and the car is being prepped for delivery. Bernadi beat the price offered by the 'wrong' dealer. Paperwork process was clearly explained and easy. Professional explanation of additional service warranties but no pressure to buy. Service manager spends the time to sit in the car and pair up my blackberry bluetooth phone. This is the first time that I have written a review on any organizations customer service. To be honest I don't have the time. Bernadi was worth the time! More

Overall it was a very pleasant experience. I went into to buy a Civic Manual not having driven a Manual on the road. But Eddie still let me test drive a Manual in an empty parking lot :-). He was patient and buy a Civic Manual not having driven a Manual on the road. But Eddie still let me test drive a Manual in an empty parking lot :-). He was patient and did not laugh at my craziness and how I was kinda freaking out :-). I had second thoughts about if I should buy a manual so I ended up leaving without buying, but will definitely go back and recommend them. Eddie was one the most friendliest sales person that I have met and he did not put any pressure to buy the car, even after I had spent atleast a couple of hours at the dealership. More

As usual, the trip to Bernardi Honda's service dept was handled with the utmost professionalism. Brian was very helpful. My Odyssey was serviced (routine oil change) in a reasonable amount of time, eno handled with the utmost professionalism. Brian was very helpful. My Odyssey was serviced (routine oil change) in a reasonable amount of time, enough time for me to check out the new Insight and Fit. I have owned a Mercerdes and a Range Rover and I have to say, the services I have gotten at Bernardi Honda is on par, if not slightly better than Mercedes and Range Rover dealerships. I have referred a couple of friends to buy their new vehicles at Bernardi already. Will buy my next car here. More

Great service as always! Recommendation: Have the rental car pre-setup for customers. For as much time as they took getting me a rental car, they could have given me a ride to where I needed to go. Otherw car pre-setup for customers. For as much time as they took getting me a rental car, they could have given me a ride to where I needed to go. Otherwise great experience. I will certainly be coming back. More

Helen and Peter were excellent. Peter was the sales person. He never got frustrated no matter how many cars I test drove. He was a gentleman throughout the entire buying process. Both Helen and Peter w person. He never got frustrated no matter how many cars I test drove. He was a gentleman throughout the entire buying process. Both Helen and Peter were knowledgeable about the cars, detailing the characteristics of each model I test drove. When I made my decision, the sales process was easy and smooth. The next day Helen called and informed me that the car had a timing chain not a belt which means I do not have change the part at a later date which would be a costly maintenance. More

This is by far my best car buying experience. The This is by far my best car buying experience. The staff were friendly, helpful and I did not feel rushed. It was a very nice enviornment. Every This is by far my best car buying experience. The staff were friendly, helpful and I did not feel rushed. It was a very nice enviornment. Everyone there seemed to truely enjot their jobs and that definately trickled out to the sales floor. I was in the market for a NEW 2009 Honda Fit base car with a few add ons (keyless entry, remote start and armrest). I live 10 minutes from both Prime Honda (rt 1, West Roxbury) and Boch Honda (rt 1, on the automile, Norwood). I had gone into both dealerships numerous times to try and work out the pricing and get information and both Sales Managers seemed miserable and were abrasive to say the least. After exhausting seemingly unwilling sales staff at both Prime Honda and Boch Honda, I drove into Bernardi Honda one day after work and it was a sales force made in Heaven. No pressure, or high stress tactics, no BS. Everyone knew what they were talking about, no guessing, no extra $ at the end. Everything was silky smooth! I cannot say enough wonderful things about Bernardi Honda in Natick, MA. They are truely the best car dealership! More