Bernardi Honda of Natick

My husband and I went to Bernardi Honda in Natick last week in search of a new car. We had a wonderful experience at Bernardi Honda as we did not feel the high pressure sales pitch that other dealerships week in search of a new car. We had a wonderful experience at Bernardi Honda as we did not feel the high pressure sales pitch that other dealerships have given us. The salesman was very informative and knowledgable about the car we were interested in and when he wasn't sure of something, he asked the customer service manager whose name is Kristin (can't remember the last name) Kristin was extremely courteous and helpful and offered to throw in a couple of perks that we did not expect. Bernardi Honda was very competitive in their pricing. I would deinitely recommend going to Bernardi Honda if you are interested in purchasing a new car. More

My Honda broke down on the Mass Pike while I was headed to work. I needed to have it towed. Bernardi Honda repaired my car the same day. I was given a loaner to use so that I could get to work. I returned to work. I needed to have it towed. Bernardi Honda repaired my car the same day. I was given a loaner to use so that I could get to work. I returned after work to the dealer. I can not thank them enough. This is a first class place. More

Wow, what a weird terrible buying experience. Salesman was helpful and friendly. Asked for a price, said I Wanted one price no bs. Salesman gave me invoice,I knew there were hold backs.(COnsumer Reports b was helpful and friendly. Asked for a price, said I Wanted one price no bs. Salesman gave me invoice,I knew there were hold backs.(COnsumer Reports buying service is woinderful.) Next met deputy manager, got more of a discount, got up to to leave and big dog comes over. Basically get to invoice less hold back. Say I want to think about it, need to pick up the kids and asked about the trade. Sales Manager makes comment under breath. Trade in will take to long. Comeback for that the next day. 15 minutes. Now I schedule to come in to buy and d I do not expect any surprises. Of course, they have nuisance fee that has gone up 300% since I last buy the car. Raise a stink. Get nowhere. Decide to take the car. Accessories girl comes by. Before I went fund that I can get from bernardi.com the accessories for 33% off. Would not recommend these people. They cannot deal with a prepared client who has the facts. More

Got a coupon for a free oil change "Express Service" in the mail. I was able to make an appointment for the afternoon of the day I called. As I pulled in, Matt told me two problems he noticed in the ten fe the mail. I was able to make an appointment for the afternoon of the day I called. As I pulled in, Matt told me two problems he noticed in the ten feet it took to enter the garage (headlight and loose plastic underliner). The waiting area was clean and comfortable, and coffee and water were available. The service took a little longer than the 45 minutes I expected, but that was probably because it was filthy, and it was so well vacuumed it looked like it had been detailed. They did pick up on another problem that I was already aware of, but did not come up with any questionable issues (ie, blown up out of proportion or manufactured ike the time my husband brought his car to a muffler chop and was told he needed an $80 gas line cleanout). Can't beat the price, yet I could not have been treated better. More

Needing repairs on a car is very stressful. I am always wondering if I made the right decision. Kristin made me feel comfortable as she gave me enough information so I could make a decision wihtout overwhe wondering if I made the right decision. Kristin made me feel comfortable as she gave me enough information so I could make a decision wihtout overwhelming me. I had a bad experience in the past in that dealership and was dreading returning for service. I am looking forward to my next visit in the dealership but hopefully it will be a while I drive a Honda! More

Everything you need in one, that simple. For service I have the car dropped off, checked in, a ride whereever I need to go, all withing 10 minutes. This was not just a one time thing either, this kind of have the car dropped off, checked in, a ride whereever I need to go, all withing 10 minutes. This was not just a one time thing either, this kind of excellent service happens everytime I visit, no matter the size of the job. More

The car buying experience was very positive. All staff were kind, courteous and took the time to listen to our needs. They also worked with us to get as close as possible to the price point we had in mind were kind, courteous and took the time to listen to our needs. They also worked with us to get as close as possible to the price point we had in mind. We didn't quite get there, but we did get reasonably close. They did a great job overall. More

Muhammad Ali was the greatest salesman I have ever had. Not only was he exceptionally friendly and personable, it seemed like he really did care about his customers and wasnt just bugging them consistently Not only was he exceptionally friendly and personable, it seemed like he really did care about his customers and wasnt just bugging them consistently to buy something. He was not obnoxious like most tend to be, he was very patient and down to earth. He knew exactly what he was talking about and was very genuine in his recomendations and opinions. More

We went to Bernadi through cars.com, and I have to say that dealing with Charles through email was very pleasant and pressure-free. We had agreed to a price in principle and when we went to the office, t that dealing with Charles through email was very pleasant and pressure-free. We had agreed to a price in principle and when we went to the office, that was the price they offered! Dealing with Alex at the office was very good, too. Ultimately, we decided to go with another dealership, but I have only great things to say about how I was treated at Bernardi. More

One of my best buying experiences! I knew what I One of my best buying experiences! I knew what I wanted and visited cars.com to send 3 emails to Honda dealers. All 3 responded, but Charlie was One of my best buying experiences! I knew what I wanted and visited cars.com to send 3 emails to Honda dealers. All 3 responded, but Charlie was the only one to engage me quickly in conversation. I told him exactly what I wanted and what I was willing to pay. He invited me to come down to have my trade-in inspected and I told him I would only do that IF we agreed on the phone on the new car price. He accepted my price and down I went. I was pleasantly surprised that no one tried to increase the price. (although I was ready for it!) I got the car for what I wanted and what we agreed upon. A very honorable dealership. Lesson Learned - do your research, be direct, don't BS and get it done! I actually felt good leaving the dealership. More