Bernardi Honda of Natick

I bought my first Honda with Bernardi of Natick. Twelve years and 175,000 miles later, it was time to buy I new Honda. I went back to Bernardi, because my first buying experience was so positive. My buyi years and 175,000 miles later, it was time to buy I new Honda. I went back to Bernardi, because my first buying experience was so positive. My buying experience today was truly a team effort. Tim made sure that I got the best deal possible. Scott took the extra effort to walk the lot with me to insure that I got the exterior/interior color combo that was most desirable to me. Finally, Tom provided me with the financing that was within my budget. Everyone worked together, so the purchase of my second Honda was fabulous! I would recommend Bernardi Honda in Natick to anyone who wants to purchase a new car. I will be back in twelve years or 175,000 miles :-) More

The experience I had with Bernardi Honda was worse than I thought it would be. As soon as Pete Nannery came over to assist me I sensed some attitude right off the bat. We sat down and gave him a copy of the thought it would be. As soon as Pete Nannery came over to assist me I sensed some attitude right off the bat. We sat down and gave him a copy of the quote I received through their internet sales department and all I did was point out the part in the email that showed the pricing and Pete replies by saying "Yeah I know how to read." My girlfriend and I looked at eachother in shock. I probably should've left right on the spot but I really liked the price I was getting the car for which was ($20,039) for an '09 Honda Accord EX. Pete then went out to show me some of the cars and the one he first tried to sell me had some REALLY deep scratches. It looked like somebody intentionally did it probably because they hated their experience with Benardi as well. I told Pete I didn't want the car because of that scratch and he understood that. I then took that same car out for a test drive and talked with Pete about the car I was looking for so we ended up going on a wild goose chase trying to find the car I wanted which was a black manual transmission '09 Honda Accord Ex. On the way to their other inventory location in Ashland, I was asking Pete some questions. Pete was getting aggravated very easily which surprised my girlfriend and I also. The only thing I communicated with Pete was that I wasn't going to purchase a brand new car that had anything more than 30 or 40 miles on it. He asked me why I was being so "skeptical" just because of the questions I was asking which he shouldn't have blamed me for because it was my first time buying a brand new car. After about one hour we ended up finding the car I wanted because it was at the original location in Natick the whole time but it seems like some idiot wrote down the wrong id # on the car. After that whole mess Pete calmed down and sat down with my girlfriend and I to discuss some of my earnings and fill out some paper work. However, one thing I should've never done was sign the paper that mentioned how the $1,000 down payment I was giving was NON-REFUNDABLE. I asked Pete about this and he told me that it just meant that they would refund the money if I decided not to go through with the deal and if I did go through with the deal then it was non-refundable. BIG MISTAKE. After dealing with Pete he then sent me over to Hayden who is the finance/business manager. This guy ended up giving me a harder time than Pete. To make a long story short, Hayden made himself seem like a nice guy at first but after denying me of a 3.9% APR and slapping me wth a 7.44% APR I refused to make the deal. He saw I was ready to walk away and basically bullied me into going through with the deal because of the paper I had signed for the non-refundable $1,000 down payment. However I had gotten tricked into this because Pete told me I had to sign this paper in order to get financing. I was so frustrated at this point that Hayden and I started arguing and my girlfriend ended up leaving because of how uncomfortable she felt. I saw Pete walk by and had him come over to settle things. I do have to admit that towards the end Pete was a little nicer towards me. Hayden on the other hand got worked up because I wasn't agreeing on the deal. By this point Hayden was talking down to me like if I was a child. That was where I started to yell at him and demanded him to respect me as a person and as a customer. I don't know any REAL professionals who talk to their customers the way Hayden talked to me. Unfortunately I eneded up going through with the deal because I felt pressured into it or else I would lose my $1,000 down payment without a car to show for it. The price I got the car for was really good because it was the lowest bid I received from any dealership but they got me back on the financing end so be careful! You're better off getting a pre-approved loan ahead of time from a credit union or some other loan. I will NEVER come back to this dealership, not even for repairs. I DO NOT recommend this dealership to anybody because I don't want another person going through the experience I had to go through with them. I understand that I'm fairly young (24 yrs. old) but they really tried to take advantage of anything they could including my inexperience with buying a car and not being prepared with a back up loan in case I couldn't get the one I wanted from the dealership. By the way.....Pete lied to me the next day when I came to by to pick up my car! He had told me that Hayden was suspended due to the experience I had with him. Well I called back the next day and asked for Hayden and guess who picked up the phone? Hayden. False statements like this are not a good sign. I can't wait to see how Benardi responds to this review. From the one's I've read so far it sounds like they just copy and paste responses they've made in the past. Hopefully Benardi can do something for me to make up for this experience. If not I bet the Bureau of Better Business will! More

This was by far the best experience I have ever had buying a new car. I have purchased 8 new vehicles in the past. The other dealerships that I went to before this, I felt the sales representatives d buying a new car. I have purchased 8 new vehicles in the past. The other dealerships that I went to before this, I felt the sales representatives did not care about you and did not know the vehicle as well. More

I have purchased two Honda Civics from Bernardi Honda. Both of my Hondas were leased. At the end of my lease I returned the car and got another new Civic in April. On the Honda I returned I had already pa Both of my Hondas were leased. At the end of my lease I returned the car and got another new Civic in April. On the Honda I returned I had already paid my 2009 excise tax. I asked the lease company to apply for the tax rebate for the rest of the year. I am now paying excise tax for my new Honda. I just got the bill and had to pay it. The lease company still has not applied for the rebate on the old lease. Every time I called them they were rude. I then called Bernardi Honda and spoke to Joel Richards. Mr. Richards said that he would help me with the lease company. He was able to get the lease company to send me the balance owed to me. I highly recommend Bernardi Honda and my sales man Denis Swift. Bernardi Honda is very helpful when you have a problem. KM More

Price was high, but as they say, "it is what it is." One thing that I have notice you have started doing is you place the part that was replaced in a bag and leave it in the car. Such a great idea - makes thing that I have notice you have started doing is you place the part that was replaced in a bag and leave it in the car. Such a great idea - makes the customer see/feel/touch what was replaced! More

A terrific buying experience; everyone was very helpful and informative, with no hard sell pressure at all. The internet sales person (Lisa) gave me what I wanted (a firm price) right away, with no games o and informative, with no hard sell pressure at all. The internet sales person (Lisa) gave me what I wanted (a firm price) right away, with no games or hassles. The salesperson (Peter) was great, answering questions and taking sufficient time to make me sure I got the car I wanted; he also provided a helpful tour of the facility and introduced several other employees. His sales style was upbeat and enthusiastic but not aggressive or pushy in the least. The other post-sales people (accessories, finances) were also helpful without trying to pressure me to purchase any add-ons. The price provided was excellent, and the car was in great shape when I picked it up. They were very flexible about scheduling the pickup, working around my schedule and offering to send someone to bring me to the dealership. I can't say enough about the helpfulness and courtesy of everyone, including other employees who kept asking if I had been helped and who seemed genuinely interested in making sure that I was satisfied. On the basis of this purchase, I would recommend this dealer very highly. More

So I decided it was time to buy my little sister a little gift. A car for her to drive around instead borrowing everybody else's. I decided on a Fit. I dealt with Mohammad and this was the best experience I gift. A car for her to drive around instead borrowing everybody else's. I decided on a Fit. I dealt with Mohammad and this was the best experience I had at any dealership. No pressure and no games. Straight forward, honest and friendly. With other dealerships I felt like prey being hunted, but this was something totally unexpected. Hayden was also a very nice guy to deal with. Overall very happy with the purchase and experience at Bernardi. Definitely will come back here even though other dealerships are closer to proximity to where I live. More

I like Mr. Mohammed Ali too much, cannot live without him since he know the car business more than any one else. Good communciation, easy to understand my concern and help me in lease of Honda 2009 Accord ca since he know the car business more than any one else. Good communciation, easy to understand my concern and help me in lease of Honda 2009 Accord car. First time I bought car honda civic in 1996 then again in 2001 then again in 2006 now finally in 2009. Many of my families members and circle of friend really interst in him for car consultants. Other because of my hearing impairments very easy to communicate in the national language and english too. More

I purchased two (2) Honda's from this dealer in the last year and had one serviced there. The experience on buying was perfect. I asked for the best deal, he came back with a fair offer, I countered, he d year and had one serviced there. The experience on buying was perfect. I asked for the best deal, he came back with a fair offer, I countered, he dropped to my best price. Painless, which is why I purchased another one from there. The service experience was excellent. I have owned BMW's and Audi's in the past; then I had a family. The service (repair) was comparable. So much so it was surprising -- as I was not expecting excellent service. Highly recommend. More

Denis and Scott and the accessory sales person (Sasha ?) we're great to deal with. This is my second car from Denis. A real pro. The business office (some guy Dave) tried to sell me an inflated price exte we're great to deal with. This is my second car from Denis. A real pro. The business office (some guy Dave) tried to sell me an inflated price extended warranty when it was available on the web (from Bernardi) at a much lower price. I realize he's just doing his job but I would hate to see some elderly person or someone trying to make ends meet get stuck paying top dollar for this. I went back in for my inspection sticker and they got me in and out fast so I have to rate service a thumbs up also. More