Bernardi Honda of Natick

I am recommending this dealership but not for the typical reasons you read on this list! I have bought cars and had them serviced at Bernardi Honda for years. The service department works like a well-oiled reasons you read on this list! I have bought cars and had them serviced at Bernardi Honda for years. The service department works like a well-oiled machine. Their coffee and croissants in the morning are great! It is my experience a few days ago that propells me to write. I came in fully intending to buy a certain vehicle and had even put money down. Sales Manager Mike Pacheco was amazing. He saw my hesitancy and tried to put me at ease. No pressure. He is an honest, friendly guy who knows his inventory. It turned out the color and style was just not right for me and they had sold out of almost all of the 2009's I would have chosen from. Honda Sales Manager Scott Wells was unbelievably fair by giving me a great price and returning my deposit as he had promised. This dealership deserves its great reputation. More

Very pleased. Returned having purchased a new Odyssey in April for an oil change - free. Very professional; speedy. At conclusion, treated us to complimentary car wash down the street from dealership. April for an oil change - free. Very professional; speedy. At conclusion, treated us to complimentary car wash down the street from dealership. Approximately 3 weeks following my purchase, I stopped by to check out what turned out to be a faulty cell phone cable; asked about rubber mats and specified a color; service technician questioned color choice (good thing I didn't order on-line; he offered to bring out black mats as well as taupe. Taupe did not work (he'd recommended black.) He then installed them. I've never been so pleased with a dealership. More

Bernardi Honda understands what it means to put the customer first. From the moment we walked in, Josh was superb. He helped us find the car that was right for us in the time that we needed to take to customer first. From the moment we walked in, Josh was superb. He helped us find the car that was right for us in the time that we needed to take to figure it out. Buying a car in this economy is not an easy decision and the Bernardi staff never pressured us into the sale. Josh and Hayden were patient, considerate and supportive. We will be with Bernardi for life. More

Professional, quick and friendly service. I saved by using coupons, was given detailed report on what would be done to my car and how much it would cost. Very positive experience. The only comment I using coupons, was given detailed report on what would be done to my car and how much it would cost. Very positive experience. The only comment I would make is that there be a place for people like me (moms who need to take their children with them when they service their cars) to wait..luckily I had a friend to visit..otherwise, I would have had a hard time keeping my children entertained. More

My wife & I live in Dedham and first went to prime because it was closer to where we live, needless to say we asked for a price and the salesperson there was very pushy and made insults about our 9 ye because it was closer to where we live, needless to say we asked for a price and the salesperson there was very pushy and made insults about our 9 year old Toyota mini-van, and made my wife feel very uncomfortable, his manager was even more edgy, so we left without buying anything! Our friends had purchased their Honda at Bernardi and recommended Bernardi, even though it was a bit of a drive from where we live, especially with 3 kids out of school for Summer in our 9 year old Toyota Sienna with a check engine light on, but on our way we went! When we got to the Bernardi Honda it was so busy that we couldn't find a sales person to help us! After a few minutes of waiting around we were approached by David Rosendahl the finance manager, he had Jay Grey summoned and told Jay Gray to help us find our favorite new Honda Oddessy, and that he would make sure we get treated professionally. (We had told him of our last experience.) Jay Grey was excellent in helping us get the Honda we wanted. Once we picked out our Oddessy and test drove it, we knew it was the right one to get for our family, my wife was happy, and we asked Jay Grey to show us the price and financing options, within minutes he had price, trade value, payments and financing all set up for us. We then sat with Sasha who was also really nice, and my wife chose some accessories that she thought we would like to have on our vehicle. After that Sasha re-introduced us to David Rosendahl. The finance manager David was very patient especially with my kids whom were very hyper active that day, my wife and I felt that David was great, and that he went above and beyond his responsibilities since Bernardi was so busy. David even got us 3.9% on our Oddessy, and my wife decided to have the 8 year Honda warranty which I thought was a good decision considering our Toyota's air conditioner and power steering broke right after the warranty expired! David made my family feel good and this was the most positive experience we had ever had when buying a car. I definitely recommend Bernardi Honda, but mostly because of their personnel who are caring, courteous, and professional. More

I bought a car from this dealer 6 years ago, and remember them being so wonderful. I just moved back to MA from CO, and wanted to trade in a huge Ford truck for a Civic. I went to many diffrent dealers that them being so wonderful. I just moved back to MA from CO, and wanted to trade in a huge Ford truck for a Civic. I went to many diffrent dealers that were closer to my home, but after talking to Joe and Charlie, I decided to make the drive back to Bernardi because they were so personable. I worked with Peter who not only made a tough deal happen, he worked so hard to get my car registered and licensed. The experience was a total nightmare because of the registration transfer from another state, and then the insurance, but Peter was so great working through the whole deal. I love my car, Peter was awesome, and I can't wait to buy another car from him this winter! Thank you! More

I am thrilled with this dealership so far! The customer service is excellent! They have different types of waiting areas. There is an appropriate spot for people to do work, lounge, whatever. And the pr service is excellent! They have different types of waiting areas. There is an appropriate spot for people to do work, lounge, whatever. And the price was great! And that is because I had a coupon that I printed from their website! Bernardi's slogan is "Bernardi for now, Bernardi for life", and I think I am a lifer! They are great! More

We have purchased two cars from Bernardi Honda since 2000. There could have been a third, but the F&I person we dealt with the last time tried to really stick it to us, and we bought from a different H 2000. There could have been a third, but the F&I person we dealt with the last time tried to really stick it to us, and we bought from a different Honda dealer in Worcester County for much less money OUT THE DOOR. Our experience with Bernardi's service department has been OK, although we don't go there anymore due to the experience with the last purchase attempt. In the early part of this decade, the service was incredibly good, they seemed genuinely concerned with providing great customer service. Generally speaking, the service techs seem to do a good job. The problem was with one particular service writer who just kind of sneered at us, and acted as if his iced latte was more important than the customer standing in front of him. So far, the parts department has been the shining star of the dealership and the basis for the "yes" answer for recommendation. Overall, I'd say that Bernardi Honda is below average, but it's an OK place from which to order OEM parts or to service your car, as long as you can look past the service writer's attitude if you get "Mr. Wonderful". More

After visiting local dealerships and test driving several Honda Elements, I knew I liked the ride and the redesigned features. With 4 grandchildren under the age of 6, I needed practicality (loved the ureth Honda Elements, I knew I liked the ride and the redesigned features. With 4 grandchildren under the age of 6, I needed practicality (loved the urethane-coated floor). I used the Consumer Reports research tool to find out the cost of the car along with safety features and vehicle reliability. Then I needed to find the best price. I used the internet to inquire pricing at many dealerships. Joe Aquino (Internet Team Member at Bernardi) followed up with phone calls and e-mails to help me find the options and color I wanted. Other dealerships followed up too; but not with the customer service offered by Bernardi. When my husband & I went to the dealership (which was almost an hour away) we were greeted by Muhammad Ali, Senior Sales Consultant. Muhammad walked us through the buying process, and by the end of the visit, we bought the exact Honda Element I wanted. Muhammad was VERY knowledgeable about the product line; he was not pushy; he treated us with respect. I would certainly highly recommend Bernardi to anyone interested in buying a car. Donna M -- Saugus, MA More

The customer service was very poor and the finance employee was overly persistent in selling the warranty after I said I did not want it 3 times. He got very angry when I said the only way I would ge employee was overly persistent in selling the warranty after I said I did not want it 3 times. He got very angry when I said the only way I would get it was if it were free. I met with over 5 people throughout the entire transaction which was very inconvenient. More