Bernardi Honda of Natick

Salesman was very pleasant, attentive to my needs and work thru the whole process. When I came to pick up the vehicle, he was once again very nice and went thru all the information on the new vehicle an work thru the whole process. When I came to pick up the vehicle, he was once again very nice and went thru all the information on the new vehicle and future service, etc. This deal was a cash for clunkers and the material gathering was lengthy. I did come in with all except one document that was needed for the sale to comlete. My only disappointment is that I have to go back for the second time because transfer of plates did not happen and as a result the registration sticker was not obtained. If I knew this, I would have waited the extra day or two. Overall, Muhhamad and staff were great. More

We were looking to "trade-in" our clunker for a new Honda Accord. Made a quick, painless phone call to Charlie, who found the exact car we were looking for and negotiated a fantastic price right over the ph Accord. Made a quick, painless phone call to Charlie, who found the exact car we were looking for and negotiated a fantastic price right over the phone. His personal attention and friendliness put us at ease and made the trip from the Cape worth it. Amir finalized the paperwork, Marlin assisted with the financing details and Lauren explained the options. There was never any pressure! It was a great experience. Highly recommend Bernardi Honda to anyone looking for a new Honda. Wish we lived closer so that we could have our car serviced by Bernardi! More

I was dreading the process of buying a car, but immediately felt comfortable with Muhammad. The actual process of buying the car seemed to take too long (I was there for almost 4 hours) but overall immediately felt comfortable with Muhammad. The actual process of buying the car seemed to take too long (I was there for almost 4 hours) but overall I ended up having a great experience and feel very good about the future service I'll get from Bernardi. More

To Joel Richards, General Manager I always hesitate to To Joel Richards, General Manager I always hesitate to write a glowing review before a deal is fully done, but I must compliment your staff on the wa To Joel Richards, General Manager I always hesitate to write a glowing review before a deal is fully done, but I must compliment your staff on the way were were treated on Sunday after a horrible experience at a south shore dealer that shall remain nameless. This is a cash for clunkers deal and you did not require a contingency agreement (others do) nor did you require that we finance through you (orhers do). Christine was great to deal with and Scott was very accommodating. We are looking forward to picking up our new Civic this week and beginning a very long relationship with Bernardi. I have been buying new cars for over forty years and this is only the second time in all those years that the process (so far) has been hassle free. Keep doing what you are doing.....its better to be the best dealer on the planet than the biggest. Alan Perron Bridgewater, Ma. More

Went in for an oil change and once again found the service to be performed in a reasonable time period. The waitng areas were clean and customer friendly and the dealeship provided refreshments. service to be performed in a reasonable time period. The waitng areas were clean and customer friendly and the dealeship provided refreshments. The service writer was professional, knowledable and informative. I was given a coupon fr a free car wash at scub-a-dub. More

I have always been more than pleased with the service that I have received from Bernardi Honda, but this experience while not horrible, kind of fell short of what i have come to expect from bernardi, and that I have received from Bernardi Honda, but this experience while not horrible, kind of fell short of what i have come to expect from bernardi, and this is why.... 1. I was told that my service would take 2 hours to complete. I had an 0730 appointment, and the service took 3 hours. I did have 2 extra items completed, one for a noise with the A/C/Heater blower on high in front and back for which I was told the same noise exists on another new Pilot so it must be a design factor. I can live with the noise, and accept it as a design factor, but I don't understand why the extra hour of waiting. 2. Upon paying for the service, I was given a free basic car wash at Scrub A Dub car wash down the street. When I handed the coupon to the attendant for the wash, I was told it could not be used because the proper code was not on the coupon. By this time, I could not back up from the line of cars waiting for a wash, and after paying and getting the wash, it is very difficult to return to Bernardi, especially when I was late for another engagement I had scheduled in Pelham, NH, over an hour away. I am a Federal employee, and left the next day (Saturday) for Tennessee, and will ship the vehicle to Korea on the 21st of August. Again, this is not huge in itself, but it was frustrating mainly because of the lack of ease to get back to Bernardi Honda, and the inability to leave the car wash without paying for one myself. If I thought I would be able to use another coupon from Bernardi before I left Massachusetts, or before I shipped the Pilot, I would have returned to Bernardi and given them the opportunity to rectify the situation. Mark Oxner More

I've always been happy with the service at Bernardi, I've been a customer of theirs for about 9 years now and though I can probably find some service slightly cheaper elsewhere, I keep going here with my Hon been a customer of theirs for about 9 years now and though I can probably find some service slightly cheaper elsewhere, I keep going here with my Honda because I trust the quality of work and the customer service is great. More

Deceptive Ads, Deceptive Salespeople. I was helping my Deceptive Ads, Deceptive Salespeople. I was helping my sister-in-law find a new Civic. Called Bernardi on Friday, August 31st to inquire about B Deceptive Ads, Deceptive Salespeople. I was helping my sister-in-law find a new Civic. Called Bernardi on Friday, August 31st to inquire about Bernardi's ad on their website for a 2009 Civic EX with auto. Spoke with Joe Acquino and he confirmed the ad was for not for only for just a single model, but any EX with auto. I asked Joe to confirm the numbers on the ad which were $189/month with no money down. Fees listed on the ad were $595 Honda acquisition and $299.75 dealer fee. Joe confirmed these numbers were accurate and the only thing missing was title fee of $111. Told Joe my sister-in-law would call later to set up a time to close the deal. My sister-in-law called Joe later that evening to set a time for Saturday. She again reviewed the numbers with Joe. She visited Bernardi on Saturday to close the deal. Joe wasn't available, so she was told she would work with Joe's boss, Charles Sectish. Charles reviews the numbers with my sister-in-law and tells her she also has to pay for destination fee of $710. She stands her ground and tells him that wasn't part of the deal. Charles tells her OK we will not require her to pay the destination fee. He then comes back and has jacked up the monthly payment to cover the destination fee. To her credit she walked out on them. Do not waste your time with these guys. Their sales people are not ethical and their advertising is clearly deceptive. I intend to register a complaint with the State Attorney General over the deceptive advertising. More

I don't care how small or not important that is for you (other customers) but for me as a new customer I was VERY impressed with the cordiality, professionalism, and detailed service I received from Bernar (other customers) but for me as a new customer I was VERY impressed with the cordiality, professionalism, and detailed service I received from Bernardi Honda in Natick/MA... I will not have better word to describe but "WOW". More

Amir was very knowledgable and helpful without being too pushy. He came over to us as soon as we entered the show room but gave us plenty of space when needed. He was friendly without being phony. I would d pushy. He came over to us as soon as we entered the show room but gave us plenty of space when needed. He was friendly without being phony. I would definately recommend Amir to my friends. Thanks. More