Bernardi Honda of Natick

This dealership always treats me exceptionally well. I am always able to get an appointment when I want one. I am greeted when I arrive by a service professional that is friendly and knows the right proc am always able to get an appointment when I want one. I am greeted when I arrive by a service professional that is friendly and knows the right process for check-in. They answer all my questions and are able to quickly review my maintenance history to determine the correct and comprehensive service plan -- but they do not "up sell me." They have a very nice waiting / business center with wireless internet, coffee, water, fruit, etc. It is clean and well maintained. When my car is ready, a service person comes to tell me and provides an accurate invoice/ maintenance record. It is always accurate. The cashier is prompt and provides my receipt and maintenance record. My car is always waiting for me in the drive through area -- there is never a problem. I actually enjoy taking my car for service! More

Muhammed Ali was great to work with. He listened to our needs, and worked diligently to find the right car at the right price for us. His friendly, professional manner made buying a car enjoyable. When we needs, and worked diligently to find the right car at the right price for us. His friendly, professional manner made buying a car enjoyable. When we came back to Bernardi to pick up the car, Muhammed was prepared with all the remaining items on the car and information on the dealership service. His years of experience are evident with his high level of service. We would recommend to ask for him specifically! We rated the customer service a 4 out of 5 for two reasons. The first is that it took so long to buy the car - over 4 hours after we decided on the car we wanted! The second reason is the lack of follow through on the financing side from Marlon Pina. We came in on a weekend day so he said he would call us on the next business day to confirm the rate of the loan. He did not call, and when we did call him he sounded irritated with our questions. He also did not communicate that we needed a certified bank check until this phone call which was a few hours before we were scheduled to pick up the car. I had to cancel an important meeting in order to get to the bank in time so I could pick up the car as scheduled. Plus, to get five stars, he should have had the paperwork ready in advance of our scheduled appointment. More

I brought my car in for scheduled maintenance. The I brought my car in for scheduled maintenance. The service writer and people who prepped the car were very courteous. The waiting area includes busi I brought my car in for scheduled maintenance. The service writer and people who prepped the car were very courteous. The waiting area includes business cubicles where I can get a wireless Internet connection on my laptop to work remotely while I wait. The work was done correctly and within the service writer's time and price estimates. More

From the moment we walked in the door and met Muhammad Ali, we were treated as we would expect and want to be treated. He was very informative, helpful, and respectful of our needs and he was very persona Ali, we were treated as we would expect and want to be treated. He was very informative, helpful, and respectful of our needs and he was very personable. He worked very quickly so as not to waste our time. After we decided to buy the car, Muhammad explained everything that we needed to do and made sure we were getting prompt service from others that we needed to talk with (ie. woman who sold us accessories, Business Mgr etc). Marlon Pina went through the financial part of the process professionally and was also very personable. The night we picked up the car, Muhammad had everything ready for us and gave us a tour of the service facilities etc. We drove away feeling very happy and confident that we made the right choice. More

I have dealt with the dealership before - back in the eighties - and was wondering if they would be as friendly and good. I found the salesman Mo Ali very consciousnesses and eager to please. He was care eighties - and was wondering if they would be as friendly and good. I found the salesman Mo Ali very consciousnesses and eager to please. He was careful and meticulous. The dealership is clean and high attention to detail and a desire to make the visit a pleasant experience. They were accommodating to my needs during the decision making process and I felt in good hands. The only comment I have about the experience was it took a long time to get through everything and though they have a set script to work from I would say with the three visits I paid I invested about 8 hours of time going through the sales and receiving my new car. I don't know if that is normal these days. More

About 10 days ago on one of the hottest days of the year I sent an e-mail to Bernardi Honda looking for a used 2006 Honda Accord V6 for my son. About 15 minutes later I received a call from RENE saying they I sent an e-mail to Bernardi Honda looking for a used 2006 Honda Accord V6 for my son. About 15 minutes later I received a call from RENE saying they had what we were looking for. I discussed my son's trade and told her that because we lived 45 minutes from the dealership, whether a deal was possible. She then checked with SETH who told her it was "highly doable". Well, we drove up there in my son's car. I called Rene from the road to tell her we were on our way. We got there 45 minutes later but the salesman could not find the car. He checked with SETH who told him this car had been sold "10minutes ago" but we have others. THIS WAS A CLASSIC BAIT AND SWITH TACTIC. We never did see the car in question on the lot with any sold sticker. I confronted SETH with our displeasure but he was indifferent at best. I left a voice message with the General Manager Joel Richards. He was on vacation and forwarded my message to a Peter Cronin. Peter Cronin called me the next day to apologize and promised he would investigate the matter thoroughly and call me back the next morning. That was over a week ago and needless to say no call was received. BEWARE THESE OLD STYLE BAIT AND SWITCH TACTICS. By the way I was a former Bernardi customer which I pointed out to SETH this was no way to treat a former customer. He could have cared less. More

Dave was very knowledgeable and willing to help. With his help, I was able to get the problem that I was having solved (left front bearings replaced). After that, I was having a problem with a creaking his help, I was able to get the problem that I was having solved (left front bearings replaced). After that, I was having a problem with a creaking noise that had developed. He helped get that problem fixed as well. More

These guys were a pleasure to work with however I would have been happier if they hadn't taken so long to get the car clutch issue addressed and it had been completed when I took possession of the car. The have been happier if they hadn't taken so long to get the car clutch issue addressed and it had been completed when I took possession of the car. There were also a few minor cosmetic things that I missed when looking at the car and a burned out fog light but overall they were great to work with and I guess that is just "buyer beware" stuff when you are buying a used car, which I've not done for some time. More

Muhammed was very helpful and knowledgeable. He spent time with us, helping us make a decision on the vehicle we purchased. We did not feel pressured in any way. David was also very helpful with the fin time with us, helping us make a decision on the vehicle we purchased. We did not feel pressured in any way. David was also very helpful with the finance part of the deal working to customize our deal. He was professional and a pleasure to work with. More

Mike Pacheco is a no pressure salesmen. If you are looking for a new or used car stop by and see Mike and he will find the car you are looking for and the price that fits your lifestyle. He find out w looking for a new or used car stop by and see Mike and he will find the car you are looking for and the price that fits your lifestyle. He find out what you want and he will get it. Don't hesitate, call Mike today. More