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Bernardi Honda of Natick

Natick, MA

4.6
1,651 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,651 reviews

December 17, 2009

Ajusting my rating due to follow up multiple times buy Dealer. Willingness to make good. This shows us a Dealer who will be there for you the next service visit and make sure all required documentation an More

by cgstevenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cashier
Dec 18, 2009 -

Bernardi Honda of Natick responded

Cgsteveson – I know that you and Mark Saraceno our Service Manager spoke about your service experience. I am glad to hear that he was able to clarify the alignment specs to you. At Bernardi Honda we want you to know that you have a friend in the auto business. We are here to assist you in any way. Never be afraid to pick up the phone and call us directly if you have any question or concern. Thank you for your support. – Joel Richards, General Manager.

December 15, 2009

We bought a Civic from Bernardi, and greatly appreciated our salesman, Mohammad. He was very respectful towards us, even during some tough price negotiations. He was patient and honest in his approach to se More

by jamespgilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad
Dec 18, 2009 -

Bernardi Honda of Natick responded

Jamespgilbert -- Thank you for taking the time to share your sales experience at Bernardi Honda and with Mohammad Ali. Mohammad is committed to providing excellent customer service. He has many loyal repeat buyers. Thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

December 15, 2009

I really enjoyed my service experience at Honda Bernardi in Natick. I took advantage of their courtesy shuttle service and met an amazing gentleman who was respectful and inquisitive. We were driving in poo More

by millsone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Dec 18, 2009 -

Bernardi Honda of Natick responded

Jeff – Thank you for servicing your Honda with us at Bernardi Honda. I’m glad you were able to take advantage of our shuttle service and website service coupons. I agree with you as we have some great shuttle drivers. At Bernardi Honda, we believe great service is about building relationships. We want to be your automotive dealer for life and hope that experiences you received will keep you coming back for life. Thanks again! – Joel Richards, General Manager.

December 09, 2009

I ordered a list of parts for my vehicle from this website that other websites compete highly for prices being that the parts fr my vehicle (Honda S2000) are more rare to find than others. One of More

by billiardboy904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Richards
Dec 18, 2009 -

Bernardi Honda of Natick responded

Billyboy904 – Thank you for your comments about your recent experience at BernardiParts.com. It is rewarding to hear from our customers. BernardiParts.com values customers such as you. I will pass your comments onto Erik Richards, eCommerce Manager of BernardiParts.com and his Team. The Honda S2000 is one of my favorite vehicles. I know you must be enjoying driving it. Again, thank you for your business. – Joel Richards, General Manager.

December 09, 2009

I ordered a list of parts for my vehicle from this website that other websites compete highly for prices being that the parts fr my vehicle (Honda S2000) are more rare to find than others. One of More

by billiardboy904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Richards
Dec 18, 2009 -

Bernardi Honda of Natick responded

Billyboy904 – Thank you for your comments about your recent experience at BernardiParts.com. It is rewarding to hear from our customers. BernardiParts.com values customers such as you. I will pass your comments onto Erik Richards, eCommerce Manager of BernardiParts.com and his Team. The Honda S2000 is one of my favorite vehicles. I know you must be enjoying driving it. Again, thank you for your business. – Joel Richards, General Manager.

December 01, 2009

Went in at the end of November and dealt with Mohammad. The civic I intended to take for a test drive had been sold, but Mohammad provided us a list of the available cars. After taking a car I selected ou More

by snowborder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Ali
Dec 18, 2009 -

Bernardi Honda of Natick responded

Snowborder – I am glad that Mohammed Ali made your buying experience a stress free one. All of us at Bernardi Honda appreciate your business. Thank you for making Bernardi Honda your Honda dealer. – Joel Richards, General Manager.

November 30, 2009

I brought the car in for routine maintenance - everyone I dealt with was friendly and cooperative I've been bringing my cars back for service since mid-1990s without problems. The staff have always been re More

by webweaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 18, 2009 -

Bernardi Honda of Natick responded

Webweaver -- Thank you for your comments about your recent experience with Bernardi Honda’s Service Department. It gratifying to hear from our customers - and especially from long-time, valued customers such as you - when our team has provided the outstanding service we strive for with every client. We appreciate your business. – Joel Richards, General Manager.

November 29, 2009

We had a great experience with Bernardi Honda and with Muhammad Ali (salesperson), start to finish. We had spent much time comparison-shopping at many dealerships and private sales as well, and we found t More

by bernardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
Dec 18, 2009 -

Bernardi Honda of Natick responded

Bernardi -- Thank you for taking the time to post about your experiences with Bernardi Honda. We work hard to provide our customers with a positive experience in all areas, whether sales, service or parts. I will pass along your kind words to Mohammad Ali and acknowledge him for a job well done. Again thank you! – Joel Richards, General Manager.

November 24, 2009

Service is good. Recommended service schedule does not Service is good. Recommended service schedule does not match the recommended service schedule in the cars owner's manual...the dealer's schedule is s More

by AJFredette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Kiesman - Service Advisor
Dec 18, 2009 -

Bernardi Honda of Natick responded

AJFredette – I want to thank you for your candid comments. At Bernardi Honda we value your feedback and recommendations. We are also very sensitive to the economic conditions especially at this time of year. Our Service Department constantly monitors pricing in the area. I know we must keep our service repair pricing competitive. We know that we need to have aggressive pricing on repairs to help in keep customers coming back. Please feel free to contact Mark Saraceno, Service Manager or myself directly at 508-651-3033, if you feel a particular repair price is out of line. Again, thank you for your loyalty to Bernardi Honda. – Joel Richards, General Manager.

November 24, 2009

Car was brought in for 20K service. No alignment sheet with stats given at time of pick up. Car was pulling right before alignment and still had some pull to right after. When having alignment with my oth More

by cgstevenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashier
Dec 18, 2009 -

Bernardi Honda of Natick responded

Cgsteveson – I know that you and Mark Saraceno our Service Manager spoke about your service experience. I am glad to hear that he was able to clarify the alignment specs to you. At Bernardi Honda we want you to know that you have a friend in the auto business. We are here to assist you in any way. Never be afraid to pick up the phone and call us directly if you have any question or concern. Thank you for your support. – Joel Richards, General Manager.

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