Bernardi Honda of Natick
Natick, MA
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The technician stated he could not remove the lug screws without possible breaking the studs. He stated that all the lug screws were frozen in place and therefore, he could not rotate tires. Not true, he co without possible breaking the studs. He stated that all the lug screws were frozen in place and therefore, he could not rotate tires. Not true, he could not locate the proper tool which was inside the spare tire location. Subsequently, I took the car to a Mobile station where there was no issue removing the lugs and rotating the tires. I did not receive any documents/papers on the new battery. When the new battery was installed, the technician did not wait for all systems to be reestablished and the car was released without access to radio. More
As always, excellent and friendly service. I especially like the video review of the work completed. This time around it was just the 25K oil change, tire rotation etc. but I know there was I especially like the video review of the work completed. This time around it was just the 25K oil change, tire rotation etc. but I know there was a complete check on other systems as a result of the video. And as always, the service tech (in this case Wilson) was courteous, and showed a natural sense of pride in doing a good job for your customer base. Thank you! More
Kerrey has gone above and beyond to take care of me and the mysterious problem plaguing my 2018 Honda Accord. I couldn't be in better hands! It has been a pleasure. He has taken the time explain the pro the mysterious problem plaguing my 2018 Honda Accord. I couldn't be in better hands! It has been a pleasure. He has taken the time explain the problems and answer my questions. Kerrey deserves a raise and promotion! More
Wilson was great. thorough and detailed in communication! Thanks for the excellent service in taking care of my daughter's car in a very quick manner! thorough and detailed in communication! Thanks for the excellent service in taking care of my daughter's car in a very quick manner! More