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Bernardi Honda of Natick

Natick, MA

4.6
1,651 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,651 reviews

March 14, 2010

I purchased a 2007 Honda Civic this month. I had a great expeirance with purchasing my new car. Armir showed great customer service skills and made my car buying experience easy and enjoyable. I would def More

by StephanyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Sabet
Mar 17, 2010 -

Bernardi Honda of Natick responded

StephanyK - Thank you for taking the time to share your sales experience at Bernardi Honda and with Amir Sabet. Amir is committed to providing outstanding customer service. Thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

March 10, 2010

I bought an Accord from this dealer in 2004. Loved it. Traded that in for a new Civic in March and had another good experience at the same dealer (Bernardi Natick). I've been pretty consistently impressed More

by Soxxfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Sabet
Mar 17, 2010 -

Bernardi Honda of Natick responded

Soxxfan – Thank you for your feedback regarding your second purchase from Bernardi Honda. We really do try to make it easy to purchase a new vehicle. It should be a great fun experience. Let’s hope the Red Sox have a great year too. I believe they have an excellent pitching rotation and can go all the way this year. Again, thank you for your business. – Joel Richards, General Manager.

March 09, 2010

This was a great dealership to work with when I recently purchased a new honda CRV. All the employees were very friendly and accommodating and the salesman Muhammed was great to work with. He was professi More

by fuferfi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammed Ali
Mar 17, 2010 -

Bernardi Honda of Natick responded

Fuferfi - Thank you for comments about your sales experience at Bernardi Honda and Muhammad Ali. It is flattering to hear that our staff is provided you a high level of customer service. We want you to know how much we appreciate your business. Thanks again. – Joel Richards, General Manager.

March 08, 2010

I have only had a nail fixed in my tire and one oil change (free) I understand that the next oil change will be $38.95 which I feel is extremely high. My experience with buying my car was very good a More

by frannie28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Dionis
Mar 08, 2010 -

Bernardi Honda of Natick responded

Frannie28 – Thank you for purchasing and servicing your new Honda with us at Bernardi Honda. I’m glad that Steve Dionis was so helpful during your purchase. I also wanted to bring to your attention that when it comes time to service your Honda that you go to www.BernardiHonda.com and take advantage of the money saving coupons for our Service and Parts Departments. There you will find coupons for oil change specials, free loaner vehicles, discounts on maintenance check-ups, discounts on accessories, and more. The specials change monthly so be sure to go to the website before your come back for service. Again, thank you and we appreciate your business. – Joel Richards, General Manager.

March 07, 2010

i bought a new honda crv via the internet. i thought the price was very reasonable and was pleased with the attitude of the internet person, darrick. i chose mohammed ali (really !) as my salesperson as h More

by talltech1580
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PETER NANNERY
Mar 08, 2010 -

Bernardi Honda of Natick responded

Talltech1580 – Please accept my apology for the treatment you first received from Muhammad Ali. As you said Muhammad gets great reviews from his customers. I can not offer any excuse for what had transpired with Muhammad. I have reviewed your experience with him in an effort to prevent such behavior from recurring. I am happy that decided to stay with us and give us another chance to help with your purchase. I’m glad Peter Nannery was able to assist you and put you at ease and make your sales experience a good one. Peter is a great Bernardi team member. I hope he doesn’t take your suggestion and run for public office. He would be missed here at Bernardi Honda. I want to take you for choosing Bernardi Honda and for your candid feedback. – Joel Richards, General Manager.

March 04, 2010

Fantastic service. Very quick. Amanda was very helpful and thorough and got me and my 2 kids(ages 5 and 2) in and out in a jiffy....and the car runs very nicely now. I thought all and all, this was one of More

by thomasps3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila, Amanda Kiesman
Mar 08, 2010 -

Bernardi Honda of Natick responded

Thomasps3 – Thank you for your kind comments regarding your latest service visit. All of us at Bernardi Honda appreciate your business. – Joel Richards, General Manager.

March 04, 2010

I called to schedule an oil change and was talked into a 10,000 check up. In reviewing the list of things that were checked for the check up, it doesn't seem that it should have cost me a $100+ more than a More

by honda08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Mar 08, 2010 -

Bernardi Honda of Natick responded

Honda08 – I want to apologize to you that we did not do a good job explaining what is done during the 10,000 mile maintenance check-up. I would agree with you that $100 is a lot to pay for just an oil change. As part of the 10,000 service there are items that are not part of just an oil change or free 19 point inspection. Items like rotating your tires (very important for gas economy and tire life), cleaning, lubing and adjusting the brakes (if not done the brake calipers may stick causing premature break pad wear), adjustment of parking brake, belts, and more. If you need a further explanation I would like you to speak with our Service Department Director, Rick Voss. Rick’s direct phone number is 774-290-1442. Rick would be able to go over the entire list of what is done during that service. I’m upset that we allowed you to leave without answering all of your concerns. I do appreciate you bringing this to our attention. Thank you for your business and feedbacl. – Joel Richards, General Manager.

March 03, 2010

The overall experience was very good and I felt very fair. The car was delevered when it was supposed to be and in pristine condition. The financing was at a lower rate than extended to me by AAA and I More

by Mark Melia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Ali
Mar 08, 2010 -

Bernardi Honda of Natick responded

Mark - We work hard to provide our customers with a positive experience in all areas, whether sales, service or parts. It is rewarding to hear that we have met your expectations. I will pass along your kind words to Muhammad Ali acknowledge him for a job well done. Again, thank you! – Joel Richards, General Manager.

February 20, 2010

The sales person did everything he could to help us and made it as quick and painless as possible. We would definitely recommend him to our friends. We are planning to replace our second car (Honda Accord) More

by dubinerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammed Ali
Feb 23, 2010 -

Bernardi Honda of Natick responded

Dubinerd – Thank you for your kind comments. Muhammad Ali said it was a pleasure to work with you. All of us at Bernardi Honda appreciate your business. – Joel Richards, General Manager.

February 19, 2010

I hate buying cars because I despise the inevitable confrontation about price. These guys took that completely away and made the experience actually enjoyable. I appreciated the NO PRESSURE approach. M More

by jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moushon / Seth Marshall
Feb 23, 2010 -

Bernardi Honda of Natick responded

Jim - It is great that our sales team was able to make your purchase of your new Honda a positive experience. Shopping and purchasing a new car should leave you with a great feeling about what vehicle you selected and the dealership you select. It has certainly been our pleasure serving you. At Bernardi Honda we strive to have a relaxed atmosphere, where you will be treated with honesty and respect. Thank you for your business. – Joel Richards, General Manager.

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