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Bernardi Honda of Natick

Natick, MA

4.6
1,651 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,651 reviews

May 05, 2010

My experience at Bernardi was a positive one. This was my first new car purchase and I felt it went smoothly. I did not feel pressured in any way to make a quick decision, and when I asked for time (multipl More

by dju
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
May 04, 2010

Thanks to all of you who made my car buying experience Thanks to all of you who made my car buying experience hassle free, words can't express enough the ease that you all made me feel. Special thanks go More

by tamoliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
May 05, 2010 -

Bernardi Honda of Natick responded

Tammy - It has been our pleasure helping you with your selection. All of us at Bernardi Honda appreciate your kind comments and business. Thank you! -- Joel Richards, General Manager.

May 01, 2010

My wife and I were treated with respect by Amir, the Bernardi Honda salesman who assisted us in a test drive and other matters. Interactions with his supervisor and the business manager were similarly More

by Tough Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir
May 05, 2010 -

Bernardi Honda of Natick responded

Tough Customer – I must say that Amir Sabet didn’t think of you as a “tough Customer! He thought you and your wife were great!!! You guys did your home work and really made his job easy. I want to thank you for your business. – Joel Richards, General Manager.

April 29, 2010

Having had mostly unpleasant experiences at other metrowest auto dealerships over the past 30 years, I was quite surprised with Bernardi's friendly, knowledgeable and hasslefree sales group. As a res More

by MapReaderMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Yanovsky, Lisa Donovan, Josh
May 05, 2010 -

Bernardi Honda of Natick responded

MapReaderMan - Thank you for the wonderful comments about your experience at Bernardi Honda. It is flattering to hear that our staff is providing a high level of customer service. Purchasing a vehicle should leave you with an awesome feeling about what vehicle you selected and the dealership that assisted you. Thank you for your business! – Joel Richards, General Manager.

April 29, 2010

I bought a certified preowned car at Bernadi that I like very much. Unfortunatley there was a leak in the roof that brought a small amount of water into the rear seat. I was not happy about the problem bu More

by latshaw.william
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt and Rich Voss
May 05, 2010 -

Bernardi Honda of Natick responded

William – I want to thank you for taking the time to write about your recent service experience at Bernardi Honda. The treatment you encountered with our Service Director Rick Voss and Service Advisor Matt Carney is the “norm” here at Bernardi. We want you to know that you and your family have a “friend in the business”. We’ll go that extra step for you and be your advocate to the factory. Thank you for your business. – Joel Richards, General Manager.

April 21, 2010

I have never experienced such genuine kindness and interest when leasing a car. Denis Swift was the nicest gentleman ......full of knowledge and appreciation for my goals. I would recommend that persp More

by Sharon A Reidy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Swift
Apr 28, 2010 -

Bernardi Honda of Natick responded

Sharon - Bernardi Honda we feels fortunate to have staff members like Denis Swift that are committed to providing exceptional customer service. You are correct with your assessment of Denis being a true gentleman. I feel honored to have the privilege of working with him. All of us at Bernardi Honda appreciate your business and again thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

April 21, 2010

Very friendly, helpful, knowledgeable, and on time Very friendly, helpful, knowledgeable, and on time Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

by latshaw.william
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
did not remeember
Apr 28, 2010 -

Bernardi Honda of Natick responded

William – Thank you for selecting Bernardi Honda for servicing your Honda. We appreciate your business. Again, thank you. – Joel Richards, General Manager.

April 21, 2010

My wife and I are very pleased with the courteous and professional service that was provided by the sales and financial staff at Bernardi Honda. We have been so satisfied that our most recent car, which More

by jaggonz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Ali
Apr 28, 2010 -

Bernardi Honda of Natick responded

Jaggonz – Congratulations on your 7th Honda and thank you for comments about your recent sales experience at Bernardi Honda. It is always gratifying to hear from our customers when our staff has provided outstanding service and exceeded your expectations. This is what we strive for with every transaction, and is central to our philosophy, "Bernardi for Now.... Bernardi for Life." I will pass along your kind words to Mohammed Ali along with my own personal congrats for a job well done. Thanks again for choosing Bernardi Honda as your Honda dealer! – Joel Richards, General Manager.

April 21, 2010

I am very comfortable working with the service dept. I trust their recommendations. I purchased my first Honda in 1984 off the showroom floor and it was the best decision I made to buy a Honda Accord. I w More

by Bucko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
Apr 28, 2010 -

Bernardi Honda of Natick responded

Bucko - Thank you for your comments about your recent service experience at Bernardi Honda. It is rewarding to hear from our customers - and especially from long-time, valued customers such as you. I will pass your comments to Brian Hendricks and congratulate him on a job well done. Thank you for your business.– Joel Richards, General Manager.

April 21, 2010

I had a 6:00pm appointment for a simple oil change. I got out of there after 2.5 hours and much attitude from the service representative. I can understand getting behind due to a staff shortage, but ple More

by timomc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
name unknown
May 06, 2010 -

Bernardi Honda of Natick responded

Tim – Please accept my apologies for your last visit with our service department. I know you have spoken directly with our Service Manager, Mark Saraceno. You make several great points and we will make changes to our processes so that others don’t incur similar delays and poor treatment. Thank you for your feedback. – Joel Richards, General Manager.

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