Bernardi Honda of Natick

It began with the website, I asked for ballpark lease figures over email several times, but the internet rep dodged the question everytime trying to lure me into the dealership (which wastes my time and figures over email several times, but the internet rep dodged the question everytime trying to lure me into the dealership (which wastes my time and their time if they can't get me a reasonable deal). At the dealership, everything was pretty standard, till we started talking about pricing, all numbers were hand-wavy and nothing was concrete, and some of the numbers were lies, blatant lies. Money factors that were magnitudes smaller than they actually were if you do out the calculation. So with an equivalent APR of 11% they tried to tell me it was 2.5% and I walked away. And even the last offer was terrible. In comparison I called another Honda dealer and asked for the exact same information and they gave it to me in 5 minutes over the phone and the deal was even better than the last one that Bernardi gave me. More

I went with the expectation of a painful purchasing process. I was happy to be surprised that the process was actually enjoyable. I was shown exactly what I asked for and Mike Moushon was very helpful process. I was happy to be surprised that the process was actually enjoyable. I was shown exactly what I asked for and Mike Moushon was very helpful explaining to me the differences between purchasing a leasing. Mike explained every step of the process clearly and made sure I understood it as well. They picked me up at work and brought me back to the dealership to complete the sale. My new Honda Accord was delivered to me in perfect condition and I actually look forward to having the car serviced at Bernardi Honda because the process looks to be very different than what I’ve experienced previously from other dealers or service shops. I highly recommend anyone looking to purchase a Honda in the Metro West area to use Bernardi Honda, you won't be disappointed. More

Very honest and straight forward with you. If it is Very honest and straight forward with you. If it is covered under warrany or some other program they will be sure and give it to you. I like the wa Very honest and straight forward with you. If it is covered under warrany or some other program they will be sure and give it to you. I like the way you get your car into the garage and then they make sure a rep os there for you to get the quote ready. Also love the free coffee, snacks, inspection and car wash. Bernardi for now...... Bernardi for life!!! More

I had the most wonderful experience at Bernardi Honda. Jay Grey was very helpful assisting me in selecting my new car. You should ask for him! Jeff Keast the sales manager was very helpful and worked w Jay Grey was very helpful assisting me in selecting my new car. You should ask for him! Jeff Keast the sales manager was very helpful and worked with us to get a great price. After I finished my paperwork, I met with Sasha, the accessory consultant, who was lovely and pleasant. Overall, a great experience, and I recommend this dealer to everyone! More

My entire experience at Bernardi from start to finish was ideal. I contacted many dealerships in search of my new Accord coupe and everyone at Bernardi was fantastic to work with. I was not able to make it t ideal. I contacted many dealerships in search of my new Accord coupe and everyone at Bernardi was fantastic to work with. I was not able to make it to the dealership for a week but they were willing to work with me over the phone in a very pleasant manner. Not only this, but something that is very important to me is that they did not make you feel simply like a customer, but a friend of the dealership. John was an excellent person to deal with and I will do all of my Honda business at Bernardi for life. More

I had full service on my vehicle twice since purchasing. Each time I had to return the vehicle because the item was not checked according to the check list provided. The first time was the head light and t Each time I had to return the vehicle because the item was not checked according to the check list provided. The first time was the head light and the second time was the brake light. I am wondering if any other of the other work was completed according to the service agreement I paid for. I returned to have my vehicle serviced when the service was due and to have repairs done because I like the customer service, but that was not enough the second time I had to return the vehicle. More

Many years ago we had our daughter's Jetta serviced at Bernardi Honda. We were always pleased with the service and Bobby Gazza was terrific!! We now have a Pilot and there is no other dealer I'd go to f Bernardi Honda. We were always pleased with the service and Bobby Gazza was terrific!! We now have a Pilot and there is no other dealer I'd go to for service. Bobby Gazza is still working there and is the only service employee I ask for to arrange for work needed. He is attentive, efficient and friendly!! More

Amir was a true pleasure to work with. He was extremely responsive and focused on my needs completely. I was disappointed that it took 3 phone calls to get Manny to fax the paper work to my bank and in responsive and focused on my needs completely. I was disappointed that it took 3 phone calls to get Manny to fax the paper work to my bank and in the end, I had to do it myself due to the fax being illegible (too dark). More

Competence and professionalism of the service adviser Brian who has assisted me since 2004. He explains any issues fully, clearly and leads one to trust his advice and recommendations that gives a sense Brian who has assisted me since 2004. He explains any issues fully, clearly and leads one to trust his advice and recommendations that gives a sense of security that Bernardi Honda service is performed timely and correctly. More

My reason for the visit on May 5th, 2010 was to have my 2009 Civic looked at for a problem with the heater. While waiting, I asked to speak to a sales associate because I had a little interest in checking 2009 Civic looked at for a problem with the heater. While waiting, I asked to speak to a sales associate because I had a little interest in checking out whether a 2010 Civic would fit in my budget. Josh McClaseky came over and we started talking about my plans for a new car. It can be quite intimidating to consider a car purchase as a single mom of two. He was by far the best car salesperson I have ever done business with. He broke the stereotype of what a car salesman is usually like. He was not pushy, understood what I was looking for, didn't ask me what color car I was interested in immediately, smart, well spoken, professional and very personable. In addition, there were cars being unloaded and he was in between a million other things but he never made me feel like he was rushed. He went over everythign with me regarding the car, the user manual, etc. I never felt like he was trying to talk me into something I couldn't afford. He was opposite of "sleazy". I knew what I wanted and I knew my budget and he respected that completely. Bernardi has an exceptional saleman in Natick and I have already talked to my family and friends about what a great experience I had with him making this purchase alone and it is because of Josh that I feel this way. I would recommend him to everyone. You've got a superstar in my eyes. More