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Bernardi Honda of Natick
Natick, MA
1,651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 25, 2012
They lie, lie, lie to get you into the door and then waste your time never intending to meet or beat the price they stated over the phone. Run away as fast as you can from this dealer. We're looki waste your time never intending to meet or beat the price they stated over the phone. Run away as fast as you can from this dealer. We're looking for a used Honda Odyssey EX-L. Ready to buy from Boch Honda ('09, DVD) but got a call from Jeff at Bernardi the night before buying the other car. Bernardi has an '10 (with NAV and 10K less miles) and will beat Boch's price. I talked to Fred on the phone the next morning - what exactly do I need to do to walk out today with the car (cash, certified check, personal check?) and also confirmed the price he stated twice the night before. This time he wouldn't actually say the price. He just said he would beat Boch's price. That should have been a major red flag. I told him "Don't waste my time. If you're not going to beat that price I will go down to Boch right now and buy the car." He assured me he would not waste my time. On my way to Bernardi Jeff calls and tells me Matt Quelch will be handling the sale. I meet Matt Quelch and tell him the story and very pointedly say "don't waste my time!" I tell him the number I was told by Jeff and said let's get it in writing. I will then test drive the car to my bank and get that certified check. Matt says, "Whoa, this car can't sell for that not including your trade in." He takes my car to the service area to get a trade in price and I inspect the new car. About an hour later after 1st arriving at Bernardi Matt with his manager gives me the quote for their Odyssey - $8,500 more than Boch!!! This is over 35% more!! This is NOT matching or beating the other guy's price - not even close. Yes, the car was a year younger, has NAV and a few less miles and I would have given them a little more but NOT $8,500!! What a SCAM! The ONLY positive experience is that Matt was the 1st salesperson that I met that knew more about the car than I did. He also wasn't pushy trying to get the deal done BUT he wasted my time! Dan at Boch, on the other hand, called me ahead of time to tell me not to come down because they just sold the car I wanted. He said he didn't want to waste my time. He has another car that may meet our needs if I want to come down for that one. He gave me the price over the phone. Unfortunately the bank is closed so I cannot buy it until tomorrow. More
by pam w
Employees Worked With
Jeff
April 23, 2012
Peter, I have been home in Methuen for a couple hours now and I am still in awe of the serice that you gave us at Bernardi's in Natick today. It was FANTASTIC! Bernarti's Honda was the best experience I and I am still in awe of the serice that you gave us at Bernardi's in Natick today. It was FANTASTIC! Bernarti's Honda was the best experience I have ever had with buying a car and we have bought 4 cars in the last 5 years. First of all, my husband Mark got the best price right up front which saved a lot of time. Time in our lives is important. Not only did you make our niece Danielle extremely happy, you gained our confidence in you for sure to go back and buy our next car there.We even drove an hour, so that should say a lot. Seth gave us a great price and Peter you were running around like a chicken with it's head cut off just to get this done before the resistry closed. Peter, you stayed with us every step of the way and went above and beyond to make us happy. You were very informative and helpful with all our questions and both of you had a great sense of humor. The service was fast, courteous and professional. I really thought that driving and hour and sitting through a car sales meeting would be a long day but you actually made the time fly by joking around with us yet getting the job done in a timely manner so that our niece could drive her new car home today. We have a Honda dealer 5 minutes from our house. We visited them twice and we were not able to come to terms because of poor communications. The make of the car and the great hospitality we recieved today made us a very happy customer. I only wish you were closer but be assured you will be my #1 consideration next time we buy. We thank you for your time and would recommend you anytime. Mary, Mark and Danielle More
by Aaaaaaaa1
Employees Worked With
Peter Nannery and Seth Marshall, Seth Marshall
April 20, 2012
Hasan was fantastic. I was seriously dreading the new car buying experience. He made it fun and stress free. The sale price was what brought me in, the friendliness of Hasan and the sales manager close car buying experience. He made it fun and stress free. The sale price was what brought me in, the friendliness of Hasan and the sales manager closed the deal. More
by jlindgren
April 19, 2012
this is my second time at bernardi natick and this time was even better than before Josh was corteous friendly and patient with us at the time of negotiation our offers were heard and there was not even o was even better than before Josh was corteous friendly and patient with us at the time of negotiation our offers were heard and there was not even once a hint of sarcasm overall a great experience. We came back home with a smile in our face and a new car. Without hesitation will come back again for another pleasant experience. More
by Gus.A
Employees Worked With
josh McClaskey
April 17, 2012
My husband and I had spent the last three weeks trying to find a car for our daughter. Hasan made our lives much easier by finding her the perfect car. Thank You!!! find a car for our daughter. Hasan made our lives much easier by finding her the perfect car. Thank You!!! More
by dmahoney16
Employees Worked With
deborah mahoney
April 16, 2012
My wife and I stopped in at Bernardi Honda of Natick yesterday, 4/15/12, and met Jimmy Horrigan for the first time. We were interested in the 2012 Honda Accord EXL. Well, Jimmy got right on it. He arran yesterday, 4/15/12, and met Jimmy Horrigan for the first time. We were interested in the 2012 Honda Accord EXL. Well, Jimmy got right on it. He arranged for us to drive the car, and helped us to understand what the 2012 is all about, and what Bernardi Honda of Natick is all about. At all times, Jimmy was friendly, professional, and gave us all of the time we needed to feel comfortable with the car, the dealership, and the decision. Jimmy also made financial part of the decision and conversation comfortable and informative. There was simply nothing my wife and I did not understand by the end of our visit. I wholeheartedly recommend you stop in to Bernardi as we did and see Jimmy Horrigan about a new or previously owned and certified car. You will see Jimmy makes what can be a stressful situation nothing more than a friendly and informative conversation about the car you want to buy, the dealership, and all of the related particulars. You will see, that you like my wife and I, will be telling family and friends about the experience and recommending they go see Jimmy Horrigan at Bernardi Natick for a Honda. More
by dapv
Employees Worked With
James Horrigan
April 14, 2012
We stopped into Bernardi to see what they had in used cars for a second car and wanted a very low monthly payment. After looking at several used cars, the payments were still too high for what we wanted cars for a second car and wanted a very low monthly payment. After looking at several used cars, the payments were still too high for what we wanted to pay every month. As we were about to leave, our salesperson, Fred, suggested that we should consider a lease. With patience and care, a number of people answered all of our questions about leasing and made sure that we were satisfied before we signed any paperwork. The day ended by driving away in a brand new Honda Accord LX for the exact low monthly payment we wanted. Everyone was very courteous, friendly, helpful, and no pressure. Great experience. More
by juliana54
Employees Worked With
Fred Stoudemire
April 12, 2012
I called Bernardi after seeing a Toyota Camry I was interested in buying, and got Matt. From the start he was informative, pleasant, and extremely courteous. He made the experience of buying my "new" u interested in buying, and got Matt. From the start he was informative, pleasant, and extremely courteous. He made the experience of buying my "new" used vehicle a relatively smooth process and answered all of my questions and concerns with patience. Very pleased, but in all honesty, although the vehicle I purchased was a great deal, I left with a concern over the tires being somewhat worn and really hoped that after expressing my concern about them, per my mechanic's suggestion, that they would have been replaced, but were not. More
by MCLOVINLIFE
