Bernardi Honda of Natick

I worked with Bob McGrath for over a month in deciding on the purchase of my new car. I loved the Honda CR-V, but when I found out it did not have a spare tire, I decided on another car. He could not have be the purchase of my new car. I loved the Honda CR-V, but when I found out it did not have a spare tire, I decided on another car. He could not have been more gracious to me. During the process, he educated me about trade-in values and how to research what my car was worth online. He always told me that "I should have the car that I want". Bob was very patient while I worked my way through the car-buying process. I would highly recommend him for his knowledge, skill, and gentlemanly manner of dealing with his customers. More

We worked with Devin on a recent car purchase at Bernardi Honda. It was a great experience and everyone at the dealership was awesome. Honda. It was a great experience and everyone at the dealership was awesome. More

I had a disappointing experience at Bernardi Honda on Worcester Street. We were assisted right away by a salesperson who appeared to be new, but he clearly did not understand what we were asking for o Worcester Street. We were assisted right away by a salesperson who appeared to be new, but he clearly did not understand what we were asking for or what options the dealership actually offers. He was giving unclear numbers and seemed unfamiliar with available vehicles or financing options. All we asked was very simple: what are your best current offers on the specific model we mentioned, and what financing rates are available considering we have a trade-in. He had to go back and forth multiple times to ask the manager for help. Eventually, the manager came over and commented that we had “scared” his new employee. I completely understand that everyone is new at some point — but our questions were basic and standard, and we had asked the same questions at multiple other dealerships without any issue. When the manager joined, he also questioned why they should spend time evaluating my trade-in if I wasn’t planning to purchase a vehicle that same day. From the beginning, I had clearly explained that I was exploring options and learning what the dealership could offer, not committing to an immediate purchase. After being shown a vehicle, we were left waiting again without clear communication. Eventually, we were given a worksheet showing a trade-in value of approximately $1,275 for my 2010 Toyota Camry with ~102k miles, despite a Carfax report indicating good reliability and only minor damage. This offer felt extremely low and disconnected from market value. Overall, the experience lacked transparency and professionalism. Instead of receiving clear information about available offers and financing options, we were left confused and undervalued as customers. I expected a much more straightforward and respectful process. More

I have leased my third car here and have always had a pleasant and easy experience. Everyone is nice, very helpful and accommodating. pleasant and easy experience. Everyone is nice, very helpful and accommodating. More

Bob McGrath is a great person to work with. He listens well and has a great sense of humor. He is respectful and efficient. A wonderful experience from start to finish. I would highly recom He listens well and has a great sense of humor. He is respectful and efficient. A wonderful experience from start to finish. I would highly recommend him! More

I found out that the car I had an appointment to see was sold before I arrived but no one told me. Once I arrived, with no car to see, they said they would keep me on a call list if that deal fell through. sold before I arrived but no one told me. Once I arrived, with no car to see, they said they would keep me on a call list if that deal fell through. They called me the next day and said the deal had fallen through and did I want the car. I said yes. Did not hear from them, called them back, found out the online listing price was the wrong price, it was actually $4000 higher. This cancelled the deal. What a waste of time, mileage and effort. What poor management. Krystal was the sales person and she did the best she could and was as accommodating and apologetic as she could be given that she did not have any of the correct information. I would recommend her but she works for an inefficient company. More

Bob McGrath was an amazing salesperson to work with. I have recommended him before and will do so again! He is no nonsense and treats me like family. Thanks Bob! I have recommended him before and will do so again! He is no nonsense and treats me like family. Thanks Bob! More

Our sales person was helpful at the start. After we decided to make the purchase, things got delayed and there were different situations of miscommunications which I didn't appreciate. it was After we decided to make the purchase, things got delayed and there were different situations of miscommunications which I didn't appreciate. it was an average experience More

The Bernardi team was responsive and helpful selecting the car and getting to a reasonable deal. Morkos was a pleasure to work with. the car and getting to a reasonable deal. Morkos was a pleasure to work with. More

Great experience. Felt that Julio our sale person listened and understood what we wanted and tried to accommodate us. Felt that Julio our sale person listened and understood what we wanted and tried to accommodate us. More