Bernardi Honda of Natick
Natick, MA
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Complaint: My name is Fernando, I am making a complaint. I was at the Bernardi Honda store today, 12/16/2024, at 960 Worcester Street Natick, to do a simple inspection for the year 2024 for 2025. I checked I was at the Bernardi Honda store today, 12/16/2024, at 960 Worcester Street Natick, to do a simple inspection for the year 2024 for 2025. I checked in at 10:50 am. I was attended to at the workshop. They asked me to wait 30 to 40 minutes for my car to be ready. I waited 1:20, one hour and twenty minutes, and paid for the service. When I went to read the receipts, they were giving me another car, a CRV, while my car is a Ridgeline. I told them it was wrong. They didn't do the service on my car and asked for another 30 minutes. I was already exhausted and asked for my car because they didn't even apologize. Terrible customer service and lack of attention and respect. I wasted my time. 30 minutes to go, another 30 minutes to come back, and another 1:50, one hour and fifty minutes. Please, do you have that you give the same attention to customers when you sell a car, sorry but there is no way to speak well of your service. More
Jams was very helpful, and explained the entire process and what to expect while I waited for my car. He also checked on me halfway through my service to make sure I had everything I needed. I also enjoy t and what to expect while I waited for my car. He also checked on me halfway through my service to make sure I had everything I needed. I also enjoy the live updates and videos from the mechanics while you wait. Very happy with my experience! More
Bought new Honda Pilot. The sales & service staff are impeccable. We personally dealt with Matt Lavitman in Sales and Victor Lopez and David Savage in Service. These guys ar The sales & service staff are impeccable. We personally dealt with Matt Lavitman in Sales and Victor Lopez and David Savage in Service. These guys are so professional in every way! More
Best of the best! We are Bernardi Honda of Natick loyal customers for past twenty years. Thanks to the wonderful BHN team we keep coming back and always leave happy We are Bernardi Honda of Natick loyal customers for past twenty years. Thanks to the wonderful BHN team we keep coming back and always leave happy and satisfied! We recently purchased Honda Civic, and I would like to express my special gratitude to Julio Ruiz, who helped us to find great deal. We were amazed by his professionalism, knowledge and kindness! Thank you very much! More
Jams was the easiest person I’ve ever had to deal with. He took care of me from the start all the way till the end when I picked up my car. He answered all my questions and made sure I was comfortable with He took care of me from the start all the way till the end when I picked up my car. He answered all my questions and made sure I was comfortable with everything. If you get the chance in service to get in Jams line make sure you do. He is the best! More
Great car-buying experience with Bob McGrath and Bernardi. He was extremely knowledgeable about Hondas, thorough, attentive to detail and there was no pressure. Very personable, too, which made it e Bernardi. He was extremely knowledgeable about Hondas, thorough, attentive to detail and there was no pressure. Very personable, too, which made it enjoyable. More
Recently purchased my 2024 Honda CRV from Bernardi Honda. Dave G is amazing - helped me through the entire process, and answered all my questions. This is the 2nd vehicle I have purchased from Bernar Honda. Dave G is amazing - helped me through the entire process, and answered all my questions. This is the 2nd vehicle I have purchased from Bernardi, and Dave was the same sales person for the other Honda as well. Excellent sales person, and wouldn't go anywhere else for my next Honda!! Thanks, Dave!! More
Bob gave me the best car buying experience that I've ever had. Funny, knowledgeable and very kind. He listened to everything I had to say, and he was not pushy. I was planning to go to several dealerships. had. Funny, knowledgeable and very kind. He listened to everything I had to say, and he was not pushy. I was planning to go to several dealerships. My 1st stop was a horrible experience. Once I met Bob, and experienced his care, I knew I was in the right place with the right Salesperson. Thank you, Bob! M. S. More
My latest experience at Bernardi supports why I continue to do business with this dealership even though there are other Honda dealers shops closer to me. I recently finished almost three months of on-line to do business with this dealership even though there are other Honda dealers shops closer to me. I recently finished almost three months of on-line research, word of mouth reviews of, and test drives at, various brands (cross overs and sedans). Consistently, Bernardi Honda rated above all others. David, (I think Dungon is his last name, I dont have his card on me at the moment) was professional, patient, informative and transparent. He was not arrogant, patronizing, disinterested or underhanded as where many of the sales persons I met with over the last month at other dealerships. Jaime Monegro, in the financial office, was patient respectful and informative. Charlie, the manager, was quickly available and interested in my comments. As I left the dealership, another manager, and now I'm sorry to say I can't remember his name, was walking by and congratulated me on my car. So, soup to nuts the deal was fair, and the experience great and what I've come to expect from Bernardi Honda. More
I had a fantastic experience with Victor Medina who for the second time around helped me lease the perfect car for my family. Victor is knowledgeable and went above and beyond to ensure I got the perfect v the second time around helped me lease the perfect car for my family. Victor is knowledgeable and went above and beyond to ensure I got the perfect vehicle for my needs. He and his team answered all my questions, explained the features, and even took the time to demonstrate how everything worked. thanks to Victor and all his teams for the exceptional, dedication and wonderful experience. I highly recommend them to anyone. Customer : Anyelis Guzman More