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BERNARDs Chrysler Dodge Jeep - Service Center

New Richmond, WI

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2 Reviews
Call Service Center (715) 246-2236

2 Reviews of BERNARDs Chrysler Dodge Jeep - Service Center

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December 05, 2024

Took our 2017 Jeep Grand Cherokee in for a transmission issue, which was determined to be a failure requiring a replacement transmission under warranty. While we were disappointed with the news, they were More

by Bill B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam (service department)
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Dec 05, 2024 -

Bernard's Chrysler Dodge Jeep Ram responded

Hi Bill - wanted to be sure to thank you for the awesome shout out to Adam and the team. We embrace the concept that when things don't go as planned, it is our responsibility to do whatever we reasonably can to alleviate as much stress as possible through the process. It sounds like that went accordingly and we certainly are fortunate to have you as a customer. Blessings and heartfelt thanks. Wish You and All Yours Happy Holidays as we transition into December! The Team at Bernard's

May 28, 2019

Went for oil change and tire rotation and recall on 2017 ram went to Bernards in New Richmond for oil change and tire rotation and recall on restraint control module. They never did tire rotation and could not More

by Patpacker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dallas B
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May 29, 2019 -

Bernard's Chrysler Dodge Jeep Ram responded

I am seeking contact with you regarding this review to gain further investigation. Please contact me directly at 715-243-1326 or via email at tnielsen@bernardsnt.com - if I do not hear from you independently I will try to research our records to find you in the system. Question I have are about the recall : was this by appointment or walk in, if appointment did we tell you the parts were in stock (the manufacturer controls more than we do)?? The oil change : Ram trucks require several quarts of oil and you can do conventional, semi synthetic, or synthetic and cost range so I want to know which service we did for you (and were you not able to find our discount coupons online - or did you expect us to offer you a discount we previously discussed?) The rotation : there are times the rotate should not be done based on tire condition - in this case did we over look it for some other reason? As a rural dealer we strongly value our customers and their concerns. Although I would rather they call to discuss over posting it first, I understand that these types of shout-outs are part of the social media wave. My intention is to gather facts and see if we can come to a resolution if one is warranted. We appreciate any efforts put in to reaching back out to see what we can do - Todd UPDATE - was never able to catch up with this person so they must have stayed on the other side of the Scenic River Crossing....