Berman Subaru of Chicago - Service Center

Very hospitable when you have to wait for your car to be serviced. No complaints. serviced. No complaints. More

Today was the final straw for Berman (all Berman locations, not just Subaru). There are many auto dealers out there that are "just bad". They do not care about customer service, doing quality locations, not just Subaru). There are many auto dealers out there that are "just bad". They do not care about customer service, doing quality work, hiring and training good staff, etc. They only care about making the most profit possible. Berman is one such dealer group. My first experience with Berman was shopping for a new Forester. After spending entirely too much time there - they couldn't get a car pulled up for a quick test drive, they couldn't get my car appraised, and they and couldn't put together opening figures in less than 1.5 hours. It was a weekday afternoon with hardly any other customers. The original numbers were so laughable and insulting that they did not get a counter from me. I did learn how their sales department operates, though. I purchased my vehicle at Subaru in Orland Park the next day. Second and third bad experiences are with their service dept. When you quote 1-1.5 hours for an oil change and tire rotation, for a weekday service, and with an appointment, please don't take 2+ hours. When the customer asks you not to machine-wash the car because it's black, either hand wash it or don't wash it (they machine-washed it anyway). When the customer's car if finished, please don't have them walk the entire lot for 15 minutes looking for their car (it was still inside. They pulled it out when I told them I walked the whole lot twice and couldn't find it). Fourth bad experience. I was with a friend and we very near Berman Nissan. He was having battery issues so he had a little jump box with him. His car died, and the jump box did not have enough charge to jump it. We did make it inside the service center. It was 15 minutes before closing, which was apparently their cut-off. No, they would not sell and install a new battery, which was not difficult to get to whatsoever. It would have taken 15 minutes to change. They didn't offer a jump, either. We had the car towed, which took 2 hours. Final straw came today when I arrived for my scheduled service appointment. When I arrived, I was told that their computers went down an hour ago. They recently came back on, but because they didn't have wi-fi they might not finish my car today. End of statement. No loaner car offer. No offer to even take me home. I asked them why they didn't call me to let me know. She said she didn't know. I put my car in reverse and then she asked if I was leaving. Seriously? Yeah, I'm leaving. Never to return again. More