Berman INFINITI Chicago

Great purchasing experience! Helpful and patient staff, especially Ken Z. and Vlad and the service Manager (can't remember his name). Great options for certified vehicles. Will r Helpful and patient staff, especially Ken Z. and Vlad and the service Manager (can't remember his name). Great options for certified vehicles. Will return for next vehicle. More

Excellent customer service From the moment I walked in to the second I left, Matt put my needs first. Having a bad leg, comfort is a must for me. He took his time to make sure t From the moment I walked in to the second I left, Matt put my needs first. Having a bad leg, comfort is a must for me. He took his time to make sure the vehicle fit my comfort needs and genuinely cared. Although the SUV didn't work out for me, I'd recommend this dealership to anyone. More

Great time! I had looked at several cars around the Chicagoland area for over a month and had dealt with many bad dealerships and many hustling sales people. Matt I had looked at several cars around the Chicagoland area for over a month and had dealt with many bad dealerships and many hustling sales people. Matt made my experience easy and was transparent with all the details of my vehicle. Thanks again! More

Quick and efficient I was able to negotiate the price of a custom order vehicle in advance without any hassle and pick up my vehicle ahead of schedule. I was able to negotiate the price of a custom order vehicle in advance without any hassle and pick up my vehicle ahead of schedule. More

Ken, Micah, and Greg were all great Micah, the online consultant, was very responsive and helpful on email, a great source of info on the phone, and fantastic in person. He went out of h Micah, the online consultant, was very responsive and helpful on email, a great source of info on the phone, and fantastic in person. He went out of his way to look up some technical data for me, even though I wasn't really asking for that. He handed us over to our sales guy Ken Zeller once we were in the showroom. Ken was very forthright and honest, and he really knew the details of the car we were considering. No question stumped him. He gave us the plain-truth answers to any questions we had about pricing of trade-in value adjustments--the truthfulness of which became more evident the more we probed and prodded. Bottom line, his straight answers allowed me to process the facts quickly and arrive at a well-reasoned decision to buy. The highlight was Greg the finance guy. We weren't financing, but he did all our paperwork and entertained us all the while with great humor, which made that part of the experience a lot of fun. Oh, he's workin' ya a little on this and that warranty, but you'll enjoy it and it's not a pressure thing. I give these three guys five stars, but I thought the dealership was a little below average compared with other Infiniti showrooms so I can't give the dealership five stars. They have to deal with the issues inherent in running a downtown operation. They don't have a lot of space. The worst aspect is that you have to go down to a sort of dungeon underneath the showroom to get a car to take you over to the remote lot where they store the inventory. And when you pick up your new car, you have to pick it up from this same dank dungeon and it's kind of dirty and depressing. They should drive it up to the street for you so that dungeon isn't the last thing you remember. The business manager was slightly cool to us too, but maybe that was just our imagination. Ken and Micah and Greg were great, though, and it was the best deal in town on the car. More

Excellent experience!!! We worked with Ken and we could not have had a better experience. He is not your typical salesman. No pressure, no pushy-tactics, just completely st We worked with Ken and we could not have had a better experience. He is not your typical salesman. No pressure, no pushy-tactics, just completely straight forward and honest. He knows every single thing about every car which helped us in trying to figure out which model would work best for our needs and wants :) We will forever use Ken and you should too!!!! More

Great experience!!! I bought the vehicle over the phone from New York and flew to Chicago next morning to get the car. I arrived at dealership and met Ken Zeller, he did I bought the vehicle over the phone from New York and flew to Chicago next morning to get the car. I arrived at dealership and met Ken Zeller, he did the paperwork and test drive all in one hour. Ken is very professional and honest person. I had very pleasant experience working with him. Highly recommend! More

Fantastic Service I was very pleased with the level of service. Anthony helped me through the process and I never felt pressured or pushed to close the deal. He was ve I was very pleased with the level of service. Anthony helped me through the process and I never felt pressured or pushed to close the deal. He was very friendly and knowledgeable. Thanks for your help! More

Wonderful experience Had a great experience purchasing a car from here - Ken was fantastic and helped us from start to finish and answered all questions we had throughout Had a great experience purchasing a car from here - Ken was fantastic and helped us from start to finish and answered all questions we had throughout the process. More

My car buying experience Everyone at the dealership was friendly and knowledgeable. Ken was our salesperson and I was very happy with the service. He took lots of time walking Everyone at the dealership was friendly and knowledgeable. Ken was our salesperson and I was very happy with the service. He took lots of time walking us through the process and not only educating me during the test drive but also took lots of time at the end setting things up for me and showing me how things worked. All and all I would give Ken a very high rating on the service he provided. More