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Berman INFINITI Chicago
Chicago, IL
1,676 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,676 reviews
June 01, 2017
Great Service! I came in to look for a new car and was glad that Jimmy was able to point me to the perfect car that met my needs and Greg helped answer all of my fin I came in to look for a new car and was glad that Jimmy was able to point me to the perfect car that met my needs and Greg helped answer all of my financing questions. They were very knowledgeable and had great customer service. More
by QX30 owner
Employees Worked With
Greg Weinberg, Jimmy Kottler
May 30, 2017
When picking your next car, is it the right one for you? That's a question I ask myself a lot and I'm sure you do too. If you want a knowledgeable peraon and great service Anthony Ramsaran provides all of t That's a question I ask myself a lot and I'm sure you do too. If you want a knowledgeable peraon and great service Anthony Ramsaran provides all of that. More
by fireman7
Employees Worked With
Anthony Ramsaran
May 28, 2017
Great Experience! My husband and I was very lucky to meet you and so happy you were able to help us get a great deal. We couldn't have done it without your help and kno My husband and I was very lucky to meet you and so happy you were able to help us get a great deal. We couldn't have done it without your help and know why you are the top salesman. The tacos & chips and the cheese & grain crackers went over & beyond our expectations! The dealership has a beautiful showroom and we felt comfortable there. We hope to see you again in the future and certainly will refer our friends to you. Thanks, Anny Eng More
by yhygolfer
Employees Worked With
Ken Zeller
May 25, 2017
Excellent I wasn't pressure to make a purchase I call to speak with a sales person the receptionist transfer me Ken Zeller and took me to the car I Charles i I wasn't pressure to make a purchase I call to speak with a sales person the receptionist transfer me Ken Zeller and took me to the car I Charles inquired about and refer a similar car that was nice but prefer the Chevrolet Malibu over Hyduani Sonta I did the paperwork i asked could I waited to the next evening so i could check the insurance out...." And the finance team was state art" More
by Charles Woodson
Employees Worked With
Ken Zeller, Greg Weinberg
May 23, 2017
Excellent!!! Ken was Excellent!!!! He was helpful and very patience. We spent hours at the dealer and Ken found the perfect and affordable car for our family. We w Ken was Excellent!!!! He was helpful and very patience. We spent hours at the dealer and Ken found the perfect and affordable car for our family. We were there till 9:30pm and he stayed behind an extra hour setting up and teaching all the features in our car. Thanks Ken! More
by Raz325
Employees Worked With
Ken Zeller
May 20, 2017
Worst Experience at a Service Department Overall experience during the purchasing of the car was good when I bought a used Infiniti in July 2016. Sales department was very helpful. However, d Overall experience during the purchasing of the car was good when I bought a used Infiniti in July 2016. Sales department was very helpful. However, dealing with the Service Department is a completely different story. When I purchased the vehicle, I was told brakes and rotors were at least 50% good. Two weeks after buying the car, I found out the rotors were warped. After dealing with both the Service Department and sales, they finally agreed to "take care of it!" Fast forward 6 months later. Brakes and rotors were completely done. After taking it somewhere else to get a diagnosis, I was told that all the dealer did was cut the rotors and change the brake pads. The rotors were still bad. I had to pay to replace all rotors and brakes and definitely went elsewhere to get done since I didn't believe the dealer deserved to get paid for something they should have taken care of initiallly. TODAY: took car in for basic service (oil change/tires rotated). Advised them the check engine service light was on. I was told it would be a $155 charge to check the check engine light but was told if it was something that warranty covered, the warranty would cover that charge. After they checked it, i received a call and was told there was nothing wrong with the car and it was simply the gas cap sensor that wasn't properly registering a fully closed gas cap.. I was told I would not get charged the check engine light fee since there was nothing done to the car. When I got to the dealer to pick up the car, it was the opposite. I was actually charged for that fee PLUS more! I was told no way around that fee even though i was told i wouldn't be charged for it. Anyways, i feel like they robbed me. definitely last time I deal with their Service Department or buy another Infiniti for that matter. More
by Rich V.
Employees Worked With
Service Department
May 19, 2017
New Infiniti Q50 Excellent Sevice here at Berman. I would definitely recommend this dealership to others. Today, I leased my first car and I am in love with it!!! The Excellent Sevice here at Berman. I would definitely recommend this dealership to others. Today, I leased my first car and I am in love with it!!! The guys here are really patient and work with you to meet a happy medium for both parties. More
by Tjbrown312
Employees Worked With
Jordan Doron Tidhar, Jeremiah Mandley
May 19, 2017
Professional Excellent dealership and agent. Professional, courteous, patient and they work hard to get you the car for you! This is what a dealership and their em Excellent dealership and agent. Professional, courteous, patient and they work hard to get you the car for you! This is what a dealership and their employees are supposed to be like everywhere. More
by NewCarNewYou
Employees Worked With
Ken Zeller
May 15, 2017
Awesome salesman I am so happy with my new car Luke my salesperson made everything work out perfect . I was in and out and got my car without a hitch! Thanks Luke I am so happy with my new car Luke my salesperson made everything work out perfect . I was in and out and got my car without a hitch! Thanks Luke More
by Lupisan25
Employees Worked With
Luke Livigni
May 14, 2017
Extremely helpful & Hassle Free! I just made my first car lease with Ken last week. I literally called him the day before talked a few numbers and felt confident after our conversatio I just made my first car lease with Ken last week. I literally called him the day before talked a few numbers and felt confident after our conversation that I would be in good hands when I met with Ken the following day. Ken helped me make the right decision and did not rush me into it at any point. He let me test drive as many cars as I wanted and stuck by my side all day! The process was so simple and easier than I could have ever imagined. He really helped me on the insurance side also as this was all very new to me. I was in good hands and trust you will be too. I was extremely happy with the day spent with Ken and LOVE my new car! :) More
by zete12
Employees Worked With
Ken Zeller
